Ira Toyota of Manchester - Service Center

Shortly after 11:00 am I called roadside assistance because a nail punctured a tire, leaving it flat overnight. They came quickly, delivering it to IRA Toyota in Manchester NH by 12:30pm. Service advis because a nail punctured a tire, leaving it flat overnight. They came quickly, delivering it to IRA Toyota in Manchester NH by 12:30pm. Service advisor,John Oliver, texted me promptly when car was delivered. Once I arrived @ dealership, John explained what they recommended and the process. I agreed and was on my way home by 5:30pm. I feel this was the best and most efficient service given the immediate need for repair. More

Service is usually very good. However, they were short staffed and wait times were extended. I was told that I could be waiting up to 2 hrs for a 60-90 minute job. I chose to wait However, they were short staffed and wait times were extended. I was told that I could be waiting up to 2 hrs for a 60-90 minute job. I chose to wait. That turned into almost 3 hrs. Late day customers like myself should have been called to have the option to re-schedule. I’m sure many would have appreciated the call and happily re-scheduled. Toyota apparently was afraid they would lose that business. But now, you may have lost a customer. More

Excellent service in detecting an emergency problem that occurred during a long road trip. Service Advisor Michael Armijo merits particular praise for keeping me apprised throughout the process. Jim Mack occurred during a long road trip. Service Advisor Michael Armijo merits particular praise for keeping me apprised throughout the process. Jim Mack More

Waited 2 1/2 hour just for an oil change and I had an appt .awful appt .awful More

Timely, efficient and overly communicative in terms of process and timing of my 20k servicing process and timing of my 20k servicing More

I had a terrible customer experience my past visit with Toyota. Upon arriving to Toyota, my service advisor was extremely rude and condescending towards me. When I modified my appointment to add an inspect Toyota. Upon arriving to Toyota, my service advisor was extremely rude and condescending towards me. When I modified my appointment to add an inspection sticker a few days before, the app must of changed my status to “dropping off” vehicle. Michale was very rude to me about this saying “we’ll because you and other people have done that today it’s making our wait times behind” I apologized for the miscommunication but I tried to explain that I didn’t notice it changed my status. After that he asked if I would also like a tire rotation and I asked when was the last time I one and he was very snarky when looking back and kept going on and on about devices I declined in past. Then I went inside and spoke to the director who was less then helpful in the matter because as he said “well, Michael just got a glowing review saying he was professional and very helpful”, so yea thanks for validating me because just because someone is professional to one person doesn’t mean they can’t be annoyed with another customer. Upon leaving, there were no cars parked in the garage yet my vehicle was parked outside so I had to walk in the rain leaving which isn’t the end of the world but it was definitely a final turn of the sword by the advisor because I spoke to his director about him. I found it unnecessary to have my car parked outside when the typical flow is it’s waiting in the garage as your leaving. More

I am very disappointed. It took 3:15 minutes for an oil change. I was also supposed to have the recalls completed only to be told they didn’t have the parts. I spent the maj It took 3:15 minutes for an oil change. I was also supposed to have the recalls completed only to be told they didn’t have the parts. I spent the majority of my Saturday for a basic oil change that I could have gotten anywhere. Very dissatisfied. I was told by the service manager that they couldn’t do anything about what happened but would detail my car next time I came in. Too little too late. More

Super nice staff, young lady that helped me was amazing. Explained everything thoroughly, very friendly and great customer service all around. Explained everything thoroughly, very friendly and great customer service all around. More

Waited 10 minutes after pulling in while 7 customer service reps were at their station and there wasn't any other cars there except the car that was waiting next to me, they were there before me. They service reps were at their station and there wasn't any other cars there except the car that was waiting next to me, they were there before me. They weren't helping anyone. No one even acknowledged me until someone came over . Bizarre! More

I waited over 3 hours for my car. I told them I was leaving and 10 minutes after I left the car was ready I told them I was leaving and 10 minutes after I left the car was ready More