Ira Toyota of Manchester - Service Center

They performed work on my vehicle that wasn’t authorized by me and then when I questioned them about it they explained it to me in a way that made it seem that it was my mistake for not understanding what t by me and then when I questioned them about it they explained it to me in a way that made it seem that it was my mistake for not understanding what the Service Advisor was saying. When I asked them why they didn’t tell me that my vehicle needed a front wheel alignment before just doing it they told me that “ They only have 1 alignment machine and they can’t waste time talking to customers about it. It ties up the machine too long.” They said that it was no charge to check the alignment but if it was out of alignment it would cost $139.95 to fix. Never giving me a chance to say yes or no I’ll take it somewhere else. And in the end they said that it was a learning opportunity for them to have better communication skills with their customers. More

The service department here at this dealership is the best I have been at. The service advisor Danielle is very knowledgeable and helpful best I have been at. The service advisor Danielle is very knowledgeable and helpful More

Great experience, Jamison Huntress was very professional friendly and courteous. He answered all of my questions and explained the issues with my vehicle thoroughly. friendly and courteous. He answered all of my questions and explained the issues with my vehicle thoroughly. More

The service by the team and Sandra in particular was especially amazing today as always. especially amazing today as always. More

Very disappointed with my last visit as they had performed very well in the past troubleshooting complex issues. This time I scheduled typical service, state inspection, oil change, brake pulsation performed very well in the past troubleshooting complex issues. This time I scheduled typical service, state inspection, oil change, brake pulsation issues, all which they completed satisfactorily. I also scheduled tire replacement with an alignment check. When I called on Wednesday they said I could come in anytime as they had plenty of openings. I scheduled for the following Monday. I asked if they needed to know the brand/model of tire I wanted and they said if it was on the website, they had it! I arrived for my 10 am appointment on time. They went over all the services requested and double checked the tire size. I no sooner sat down in the waiting area when they came out and told me they did not have the tires in stock. I expressed my disbelief and asked why they didn't have them in stock when they had four business days to get them. They said maybe they sold out and I again said they knew 5 days ago I was coming in for them. They advised they could have them at 5 pm but I would have to wait or come back. They offered to give me a ride somewhere within 10 miles of the dealership but I lived 22 miles away so I'm not sure where they thought I wanted to go. I declined the tires at that point as the price with the one free tire deal when purchasing 4 put them in the same range as your typical tire store. I thought it odd since the services they did perform were in the $700 range and the tires would have been an additional $1200 at least but they didn't seem concerned or apologetic at all. More

Good to have customer service agent Yoel and work seemed honest and right Thx u honest and right Thx u More

Service as great and keep you well informed I like the way they keep in contact with text messages and shows estimates way they keep in contact with text messages and shows estimates More

Courteous, customer focussed, he kept in touch with me and helped me understand the service options and helped me understand the service options More

Customer service was not up to standard at all . I was impressed with the other clients service people as they came to the waiting room checking up. Mine didn’t care a xxxx bit and assumed phones l I was impressed with the other clients service people as they came to the waiting room checking up. Mine didn’t care a xxxx bit and assumed phones lasted forever not even bothering to physically come out. I exspect good service if I’m spending close to 3k on multiple services and have to still come back. More

Great people x excellent service. Give you straight answers, always willing to help. Excellent plac Give you straight answers, always willing to help. Excellent plac More