Ira Toyota of Manchester - Service Center

Car was stranded and towed to dealer. Called me with over $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replac $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replace just the battery. Quoted me more than new battery cost to replace $15 battery terminal. When confronted with questions, the Sr. advisor blames the mechanic. Service Manager attitude was worst then Sr. Advisor. There is rampant culture to rack up Service ticket price, instead of showing honesty in name of better Service. Beware of rip-off. More

I was referred to Ira Toyota of Manchester and specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get somethin specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get something repaired. This was not the case at Ira. John was friendly, knowledgeable and helpful. He took the time to explain exactly what was going on with my car. He wasn't the typical service guy, overwhelming and pushy; and I didn't at all feel like he was screwing me out of my money. If only everyone had such wonderful customer service skills! I will continue to have my car serviced at Ira because of John and this positive experience. More

very bad communication, non-friendly and service department is not cooperative at all. We order a recall part which is first not available and asked to contact in one month and later told that it is department is not cooperative at all. We order a recall part which is first not available and asked to contact in one month and later told that it is never ordered. We purchase service agreement and we were told that every thing is covered for three years and extended will increase this for extra years. It turns out that it is not correct. When brought sales into the picture the story got changed and told that sales is wrong. The head of sales is also wrong. The service department is right. In other words, you loose. You could not trust them. Service department is very un-professional. No respect for customer at all. More

Whatever issues or problems I had with the charges have been resolved. Therefore I am editing this review to reflect that. Although it took some time, the general manager of IRA Toyota was willing to wor been resolved. Therefore I am editing this review to reflect that. Although it took some time, the general manager of IRA Toyota was willing to work with me to resolve all outstanding issues. More

Kevin Brodeur was our service department help and he was Kevin Brodeur was our service department help and he was wonderful, friendly and help my husband with all of our needs. If we use Ira again, we wil Kevin Brodeur was our service department help and he was wonderful, friendly and help my husband with all of our needs. If we use Ira again, we will ask for him and him alone when it comes to the Service Department. If you have to go to Ira in Manchester, New Hampshire MAKE SURE YOU ASK FOR KEVIN. Thank you Kevin for all your thoughtful help. We appreciate it. -Mrs. Johnson More

I had my auto serviced on January 24, 2009 and it was the a very pleasant experience. First, when I arrived, Steve Montour from the service department was very welcoming and friendly. He explained how long a very pleasant experience. First, when I arrived, Steve Montour from the service department was very welcoming and friendly. He explained how long it would take to repair my car and since it would take an 1 1/2 or so to repair they offered to take me and my daughter over to the mall to pass the time. The person that took us was a complete gentlemen. He insisted on opening and closing the doors as we entered the car and exited the car. He was very friendly and kind. Steve Montour from the Service dept. called my cell when my SUV was ready and within minutes, we were picked up at the mall and back to the dealership. I highly recommend this dealership to anyone who wants a Great experience from a car dealership! More