Ira Toyota of Manchester

My main reason for submitting this review is to praise the efforts of Danny Levesque in my recent car purchase (3/31/09 used 2008 4 runner). Overall I was impressed with the IRA organization, however I fe the efforts of Danny Levesque in my recent car purchase (3/31/09 used 2008 4 runner). Overall I was impressed with the IRA organization, however I feel that Danny went out of his way to make this a successful transaction. Negotiations were professional and without emotion. Deliverables ( I needed a hitch added) were met promptly as promised. Danny knew all about the car and answered all questions clearly and to my satisfaction. It was the end of the month and the final paperwork was not handled as well as it could have been by another person. I would have appreciated having the paperwork explained rather than just being told to "sign here". But since it was the end of the month and the dealership was busy, it was understandable. I will tell my friends and family about my experience and I would definitely purchase another vehicle from IRA and from Danny. Having been in Sales myself for 25 years, I can say that he handled himself professionally and is a credit to the IRA organization. Rich Pepa 603-673-5201 More

Justin had great follow through and was very conscientious about all aspects of our sale. He worked to find the right type of car we might be interested in and called to make sure we were still conscientious about all aspects of our sale. He worked to find the right type of car we might be interested in and called to make sure we were still interested. The sales staff was competitive with their competition. More

My wife and I purchased our second vehicle (a 2009 Toyota Venza) in less than 12 months from Seth at Ira Toyota in Manchester. It was "one stop shopping" because we did not want to buy from anyone but Seth a Venza) in less than 12 months from Seth at Ira Toyota in Manchester. It was "one stop shopping" because we did not want to buy from anyone but Seth and Ira. Our experience last year when we purchased our 2008 Rav4 was so pleasant that we didn't want to go anywhere else. We were happy that the vehicle we really wanted to buy was one that is sold by Toyota. It may sound like I'm laying it on a little thick here, but there's a reason I feel this strongly. When I was younger, I worked for 11 years at a car dealership owned by my father and my uncle. Since my family got out of the auto business (13 years ago), Ira is the first dealership that I have felt treats customers the way my family did. I never felt pressure to buy the car, rather, I felt like they were helping me to purchase it. When it comes time to buy our next car, I hope Toyota or Scion are offering the vehicle we want so we can again purchase from Seth. More

Seth helps with all aspects of the sale from initial introduction to the delivery of the car. He was attentive to all of my needs and processed all information expeditiously with out fail. Prompt and c introduction to the delivery of the car. He was attentive to all of my needs and processed all information expeditiously with out fail. Prompt and courteous service was exhibited throughout the sale process. I would recommend that Seth be involved in your next purchase of a car from this dealership. More

First of all, Ira Toyota did a great job with for hiring Derek! Not only was he very friendly and helpful, but gave great service! Walking in I was very confused and not sure of buying a car. But with all o Derek! Not only was he very friendly and helpful, but gave great service! Walking in I was very confused and not sure of buying a car. But with all of Derek's help I left satisfied and happy with my choice. Overall I was very surprised and I have no regrets! Thank you Derek! More

I started my purchase over the internet. I wasn't really planning on purchasing that day and I wasn't thinking of getting a Toyota at first. I thought I would take a look. I made an appointment and was cont planning on purchasing that day and I wasn't thinking of getting a Toyota at first. I thought I would take a look. I made an appointment and was contacted by Seth who was very kind. When I arrived, we started talking about the kind of car I would like. Based on what I told Seth, he chose a car for me to test drive. The car he picked out ended up have everything I thought I wanted and things I didn't know were available. In the end the car seemed to be there just for me and I wouldn't have even gotten a chance to see it if it wasn't for Seth. I was able to get a god price on the car. Everyone was very friendly. Even though it was busy, I was not forced into anything or rushed. I was given all the time that I needed to make my final decision. I would highly recommend IRA toyota and Seth. More

The salesmen were great - John DeMille and Mike Tucker. Each was professional and easy to deal with. The Sales manager - Bob Cross, was solid and professional handling the expected negotiations. The financ Each was professional and easy to deal with. The Sales manager - Bob Cross, was solid and professional handling the expected negotiations. The financial manager - Josh Glazier, was fast talking, indirect and not immediate. Best rates were not disclosed immediately and only one bank was contacted. An extended warranty was pushed heavily and many costs/fees were explained quickly, too quick. I have since refinanced. There was also an issue with unsigned paperwork. Several days after purchasing my vehicle, I was contacted regarding more paperwork to be signed. I was asked to return to the dealership AGAIN, but I could not because I was already out of state. Once again, albeit a minor issue, a headache to learn that someone at the dealership did not complete all needed paperwork thus having to track me down to get things done. Not a 'smooth' sale! The cleanliness of the new vehicle upon delivery was not acceptable - sticky residue from the transport plastic remained on the roof and hood; the interior was not spotless with some dirt on the floor and a stain on the center console. The pick up bed had some sand/dirt and several leaves were found between the bed and cab. The engine compartment had many leaves under the hood and was not cleaned. The tires had three different air pressure levels - none of which were set at correct levels forcing another minor conern. Vehicle was delivered with a 6" x 8" stain on the hood. Stain was a factory defect located under the clearcoat and under the paint. Upon returning to the dealer for service regarding this issue, I met with Rosie Cray and she was very professional and put me in contact with the service manager - Chuck Briggs. He denied immediate repair and after much arguing and debate, the needed repair was finally approved. Being an out of state buyer, I was first told to take the truck to my local body shop or dealer in Michigan for warranty repair because of my timetable needing to return to Michigan where I reside. I found that to be ludicrous as it was purchased two days prior from IRA. The service manager should have responded in a more positive light and offered a solution without a 30 minute arguement/debate. If he or the dealership thought for one second that a customer is going to accept a vehicle with a factory blemish and attempt to have it repaired elswhere, it is offering poor customer service. I was very disappointed in how this was handled. As it happened, I was forced to retun to Michigan three days late and missed 2 days of work. The price was right, but sadly, few other things were. Price does sell! More

John was pleasant to work with. He provided alternatives on vehicles and financing that would meet my needs. The level of attention to detail from John and Finance was perfect. I enjoyed my experience and w on vehicles and financing that would meet my needs. The level of attention to detail from John and Finance was perfect. I enjoyed my experience and will be happy to purchase from the dealership again. I am truly enjoying my new car. More

This team is very personable. I got the car I wanted at the price I wanted. The follow-up has been amazing. Buying a car from another Toyota dealer would be a mistake. I will be buying a new car from the price I wanted. The follow-up has been amazing. Buying a car from another Toyota dealer would be a mistake. I will be buying a new car from Justin, Bobby and IRA, again in not too distant future. More

My lease was expiring and I wanted to take the time to test drive a few models before I made my final decision. I sat down with Gene 3 months prior to my expiration. I had told Gene that I was not inter test drive a few models before I made my final decision. I sat down with Gene 3 months prior to my expiration. I had told Gene that I was not interested in rolling my final three payments into the my new payments, but was interested in test driving a few cars...Gene was very open to my needs and did not pressure me to make a decision..Being in sales myself, I mentioned to Gene that I appreciated his sales style and committed that I would buy my next car from him when my lease expired....I am now riding in my new Venza and lovin' it....Toyota has a great reputation on its own, but I would highly recommend IRA Toyota and Gene to my friends and family...in fact, my wife's lease expires in June and I already spoke with Gene on my next purchase....Great Sales Experience! More