Ira Toyota of Manchester

Went to the Dealership to purchase a 2013 Venza and when my wife asked for a salesman to assist us and get the keys for the vehicle, the sales managers and sales man were too busy arguing over who was going my wife asked for a salesman to assist us and get the keys for the vehicle, the sales managers and sales man were too busy arguing over who was going to stay late for a half commission. They never assisted us and told her they did not know if they had anyone available to help us. I will never purchase a vehicle from them and went down the road and purchased a new Ford vehicle from Autofair Ford as they have wonderful salesman. More

Car was stranded and towed to dealer. Called me with over $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replac $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replace just the battery. Quoted me more than new battery cost to replace $15 battery terminal. When confronted with questions, the Sr. advisor blames the mechanic. Service Manager attitude was worst then Sr. Advisor. There is rampant culture to rack up Service ticket price, instead of showing honesty in name of better Service. Beware of rip-off. More

I was referred to Ira Toyota of Manchester and specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get somethin specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get something repaired. This was not the case at Ira. John was friendly, knowledgeable and helpful. He took the time to explain exactly what was going on with my car. He wasn't the typical service guy, overwhelming and pushy; and I didn't at all feel like he was screwing me out of my money. If only everyone had such wonderful customer service skills! I will continue to have my car serviced at Ira because of John and this positive experience. More

Jon Pavnick was very knowledgable and friendly. Jon was very easy to work with and did not use pressure to sell. I would highly recommend him to others looking for a Toyota! very easy to work with and did not use pressure to sell. I would highly recommend him to others looking for a Toyota! More

~I recently visited Ira Toyota to test drive a few used ~I recently visited Ira Toyota to test drive a few used cars.>>> Our salesperson was Jonathan Ackerson <<<.I must admit that I was intimidated by t ~I recently visited Ira Toyota to test drive a few used cars.>>> Our salesperson was Jonathan Ackerson <<<.I must admit that I was intimidated by the thought of buying a car from a dealer.I had already been to two Honda dealers, test drove several cars, and hadn't found what I wanted.I was looking for something with low milage, gas efficient, reliable, and fun to drive.I had a price in mind and was determined to stick to it.However, at the other places, they kept pressuring me to go higher than what I was comfortable with.(My newest car prior to this was a 97' Honda Accord,with 203,00 miles and a head gasket about to blow at ANY moment...I didn't need anything too fancy.) After spending six hours straight at the other dealerships and not finding what I wanted, I was feeling defeated and just wanted to give up and head home. Right away, I found Jonathan's approach very refreshing and personable. He didn't try to push me to go higher on price, allowed me to test drive the car I was considering, and instead of dragging things out any longer, used the time I was gone to check out my Honda for trade value. When we got back we discussed figures, eventually coming to an agreement, and I bought the car I test drove that night!Upon finishing the paperwork, the maintenance crew had already left for the night. Jonathan offered to get the car inspected first thing in the morning.However, I didn't know if my Honda would even make it back the next day...it had already stalled four times that day before leaving! So......rather than chance another trip, Jonathan actually offered to drive the new car, an hour from the dealership, to my home and drive the Honda back!!!Talk about going above and beyond!~~~And to top it off, I wound up forgetting one of my favorite cd's in the player of the Honda...which he grabbed for me before they got rid of the car.YAY!~:oD I TRULY appreciate everything he did for me to ease any anxiety or struggle with my buying experience.I highly,highly recommend Jonathan Ackerson!!!!!!!!!(And I even spoke to his dad John,about insurance,over at State Farm in Bedford,another great experience.I can see where he gets it from...)Thank you sooooo much guys!!!!!!!!!!!!!!!!!!!!!*:^D More

I have purchased a total of 7 new cars since starting to buy new cars over 15 years ago. Ira Toyota of Manchester was, by far, the best experience of them all, hands down. I did my research online, sent e buy new cars over 15 years ago. Ira Toyota of Manchester was, by far, the best experience of them all, hands down. I did my research online, sent e-mails back and forth with the dealership until I found what I was looking for. I scheduled a test drive and they introduced me to Jonathan when I got there. He was very professional, honest and easy to work with throughout the process. It was a stress free and simple couple of hours to get through everything from the test drive, any questions I had, review of the vehicle, the financing and signing the paperwork. Not only that, but Jonathan drove the car out to my house because I purchased the car late afternoon after service was closed. By the next day, Jonathan pulled the car into my driveway, we inspected it together and off he went. He followed up multple times to ensure I had everything I needed as did the GM at the dealership. In addition, Troy was wonderful in finance. He was very personable, forthright and easy to work with as well. He had a good sense of humor but was very professional in getting the paperwork done. Again, this made, what was "typically" the tough part of a sale, feel very straightforward and simple. More

My husband and I are expecting our first child and were looking for a family friendly car. I heard many great things about Ira Toyota and their great service and reputation. I went to Ira by myself 71/2 m looking for a family friendly car. I heard many great things about Ira Toyota and their great service and reputation. I went to Ira by myself 71/2 months pregnant to look for a car while my husband was working. Right when I got there, I was greeted with a smile by Dan. I already had a few car that I had seen online that I was interested in one in particular that had very low mileage. I test drove that one first and feel in love with how it handled. While on that test drive Dan told me all the great features that Toyota Corollas. Including his own personal experiences seeing that he to had owned one. After that we looked a few others but my heart was set on the first car I drove, but every car I looked at Dan was nice enough to smell test the car for smoke because I said that was the worst thing in a car. Once I had decided on the first car the sales process was very smooth and took no time to finish. Overall I had a GREAT experience and IRA Toyota and still love my new car! More