Ira Toyota of Manchester

Excellent customer service Dan Smith has superior customer service skills, making my experience pleasant and got my car serviced promptly. Issues were found and addressed after Dan Smith has superior customer service skills, making my experience pleasant and got my car serviced promptly. Issues were found and addressed after bringing them to my attention for approval. More

Incompetent all around a bad experience. The defects in the car that I repeatedly pointed out were never taken care of, despite multiple visits. Every time I retu all around a bad experience. The defects in the car that I repeatedly pointed out were never taken care of, despite multiple visits. Every time I returned I was told it was fixed yet the conditions still existed. Then the incompetent finance manager, who was only focused on selling me additional services so he could get his commission, setup my payments with wrong bank, I have now been forced to make 2 payments. I reached out to the GM and have yet to receive a phone call or email back. DO NOT BUY A CAR FROM THESE SCAM ARTISTS. More

Dishonest/fraud I bought a 2017 Avalon in Oct. 2017. The purchase went fairly well with a few math mistakes. After I came home, I was able to receive a service record I bought a 2017 Avalon in Oct. 2017. The purchase went fairly well with a few math mistakes. After I came home, I was able to receive a service record on my new car. Why would a new car have a service record with three repairs? And why would the dealership keep these a secret? After the shock wore off that a new car had a service record of three items, I called Toyota Corp. and reported this. They contacted Ira Toyota and I received a call from Jeff Kleiner (Sales Manager). I informed him that my car had three service records and that I should have been informed of these prior to purchasing my car. He said they did not have any responsibility to declare these. One of the repairs was for rodent infestation and he told me that it is not unusual. He informed me that they made the repair and it cost approx. $1000. I informed them that this repair was not insignificant and that my wife has asthma and I was concerned about her exposure. I also told him that I probably wouldn't have bought the car if I had known this. All I asked him for was if Ira would pay to have a repair shop with this kind of experience recheck the damage. He said no and also informed me that the wires in these cars can suffer damage as well because they are made with a product that mice like to feed on. I asked him if there was any inspection on the wires to verify that they weren't damaged. He had no record of this. I again asked for an independent inspection and he still refused to cover the cost of this inspection. Again I asked him why I wasn't informed of the repairs done to my new car and why they didn't allow me to make the judgement. It seems they just wanted to sell the car at any cost. I told him I felt they were acting unethically. I also called Karen Sampson (Customer Relations Manager) to talk to her and asked her to return my call. She has never called me back. This car also had a dead battery and had a dent repaired. Not one of these things was told to me before or after I purchased this car. Beware of your experience with this dealership. Don't be fooled! They turned what should have been a good experience into one where I feel that I was cheated and, when I confronted them, they refused to step up to the plate and be responsible. Sad! Real sad! More

Super service Advisor handled my service appointment immediately upon arrival, explained time frame to complete my service and everything was done in the time he m Advisor handled my service appointment immediately upon arrival, explained time frame to complete my service and everything was done in the time he mentioned, satisfactory. More

New Lease - 2018 Toyota Camery I went into the dealership looking for a new lease. I met with Vinnie and he was extremely helpful. He was knowledgeable about all the features in the I went into the dealership looking for a new lease. I met with Vinnie and he was extremely helpful. He was knowledgeable about all the features in the car and very friendly. He was able to make you feel comfortable while working through the process of finding the right car for you. When it came to negotiations he was honest and upfront with what is in your price range. He was able to work with me to get me in the car I wanted at price I could afford! I would highly recommend Toyota in Manchester and that anyone seek out Vinnie for assistance. More

New car purchase Just purchased a new 2018 Toyota Camry at IRA last week and we were very happy with the process. Our salesman, Bill, was helpful & very polite. He was Just purchased a new 2018 Toyota Camry at IRA last week and we were very happy with the process. Our salesman, Bill, was helpful & very polite. He was not at all pushy & was a pleasure to deal with. He was quick to explain available options & helped us identify which options were important to us. Sales manager Greg was a pleasure to deal with & I strongly recommend his dealership & his team. More

Great Place They really take care of their customers. Always a good experience. This was not my usual person, first time working wirh Tim. I found the parking lo They really take care of their customers. Always a good experience. This was not my usual person, first time working wirh Tim. I found the parking lot greeters to be a little creepy though. :) More

Satisfied This is my third Camry from IRA Toyota. I have always had satisfactory experiences with service and new purchases. Today I dropped in for my 10,000 mi This is my third Camry from IRA Toyota. I have always had satisfactory experiences with service and new purchases. Today I dropped in for my 10,000 mi check. I only waited a few minutes and Dan Smith took care of the rest. The wait time was accurate and the complimentary car wash a real treat. I have confidence that the care given was of high quality and professionalism. More

Best Customer Service Jarrin was great! He was very patient and helped me get into a new Rav4! I will definitely be back when my lease is up. Jarrin was great! He was very patient and helped me get into a new Rav4! I will definitely be back when my lease is up. More

Buying my new CH-r Tanya O'Mara the sales person did a great job showing me and selling me on the features of the Toyota Ch-r. Also Andrew Lawson in finance did amazing Tanya O'Mara the sales person did a great job showing me and selling me on the features of the Toyota Ch-r. Also Andrew Lawson in finance did amazing job making sure I could get approved for the car. Thank you for making my first new car purchase a great one. More