Ira Toyota of Hyannis

As the cost of everything increases I am pleasantly surprised @ the good value & consistent high quality offered by the Service Dept. @ IRA Toyota. The staff, to a person, are always professional. surprised @ the good value & consistent high quality offered by the Service Dept. @ IRA Toyota. The staff, to a person, are always professional. More

Good experience, and love the service department ( first service ) easy in and out and very accommodating. Overall good service . service ) easy in and out and very accommodating. Overall good service . More

I Believe IRA of Hyannis is a good dealership one that you can trust in what they say. you can trust in what they say. More

They got me right in for repairs to honor a deadline I requested very much appreciated requested very much appreciated More

I go there for my tail light. They don’t tell me exactly what happened. Poor service unprofessional same happen within a year. Spent so much money last year to fix my tail light s They don’t tell me exactly what happened. Poor service unprofessional same happen within a year. Spent so much money last year to fix my tail light same issue again. More

They have taken care of our cars since we moved to the cape twenty years ago. They advise us re what needs to be done without pushing us to do more. We trust them. They help us “keep our Toyotas Toyotas!” cape twenty years ago. They advise us re what needs to be done without pushing us to do more. We trust them. They help us “keep our Toyotas Toyotas!” More

The service advisors were very helpful very knowledgeable and very friendly. Cost was reasonable as well. and very friendly. Cost was reasonable as well. More

Usually a good experience. Staff is great but a simple oil change should not take 2.5 hours to complete. Staff is great but a simple oil change should not take 2.5 hours to complete. More

The service department at Hyannis Toyota is very friendly and professional. I couldn’t be happier with the customer service. and professional. I couldn’t be happier with the customer service. More

JR Riley is a phenomenal salesperson and great person. I’d give him 5 stars. The potential sale of additional warranties etc by some guy in an online interaction was absurd. ALSO, I was told that the c I’d give him 5 stars. The potential sale of additional warranties etc by some guy in an online interaction was absurd. ALSO, I was told that the car I purchased ( for 86K) would get an inspection sticker. As an attorney, I fully understand that is not required and the vehicle has to be registered first. In the haste (delivery took 3 hours) of wanting to get out of there the sticker was likely an oversight. No problem. I got one the next day. But since I was told it would be provided - I requested the measly 35 bucks to be reimbursed via text on two separate occasions over two weeks. A cordial response was received indicating that the sales manager had to approve it. Then, nothing. SO, you buy the most expensive car at the dealership and they TELL you they’ll inspect it and provide a sticker. When it is ( inadvertently) not done you just ask for, on the principle of the matter, the 35 bucks ( not to mention the fact you had to take the time and effort to get this done ) and you get NO response. I find this reaction to be unprofessional and reprehensible by the management. Yep it’s 35 bucks. I spent 92K ( including taxes) on the most expensive car they’ve likely sold in a long time. And I got ignored. It’s NOT about the money. It’s about doing the xxxx right thing. And, the management chose not to. I do NOT in ANY way blame the salesperson, JR, He was a great guy to deal with and his courtesy was unfortunately overshadowed by management’s decision to not reimburse me a trivial expense. Shame on them. Thus, overall, they get only 3/5 rating . More