Ira Toyota of Hyannis

love my car and the perks that come with owning a toyota but hyannis toyota has truly abysmal customer service. absolutely would not recommend. I mentioned a problem that I had noticed before and after my s but hyannis toyota has truly abysmal customer service. absolutely would not recommend. I mentioned a problem that I had noticed before and after my service that led to a much bigger problem and was promptly asked why I didn’t “double check their work” before leaving… I am not a mechanic. I am a librarian. being told I should have checked their work is a crazy thing to hear from a mechanic. most people bring their cars to a mechanic because they usually don’t know a whole lot about cars, which means they also don’t know how to diagnose an issue. customers should be able to trust that the professional hired to do a service is competent enough to do the service. the issue could have easily caused an accident had I been going too fast around other cars. this place lost all my trust and my respect considering I was asked to reach out and provide more info and was only ignored by the customer relations manager, marlaine, when I did (multiple times) More

Took my car in for the 5,000 mile maintenance. It took 2 hours. My appointment was for 7:30am and I did that purposely to avoid the mid day and afternoon rush. They told me that I needed a new cab It took 2 hours. My appointment was for 7:30am and I did that purposely to avoid the mid day and afternoon rush. They told me that I needed a new cabin air filter and that it would cost between $60-$70. That’s insane. I can pay $10 for one and do it myself in 2 minutes. I wouldn’t even be as upset if they had changed my oil, but it was just a tire rotation, topping off my fluids and checking everything else. More

The young service person went out of his way to help us. We were very pleased. us. We were very pleased. More

Sales was 5-star. Craig was super professional and efficient. However, just had my first service (5k). Appointment was at 830am. Vehicle wasn't seen till after 9am. Wa Craig was super professional and efficient. However, just had my first service (5k). Appointment was at 830am. Vehicle wasn't seen till after 9am. Walk around visual and tire rotation - Really!? No oil change, no car wash and, more importantly, I called the service desk about an hour after I got home with a couple of quick questions. No answer (left a message) and no call back. VERY lame. The only reason they are getting 4 stars is because of the Sales staff. More

Great communication. Fast, efficient, reasonable pricing. I am happy with the service they gave me, Fast, efficient, reasonable pricing. I am happy with the service they gave me, More

Very helpful folks. Nicole in the Service Department was great. The shuttle service was also friendly and very helpful. Nicole in the Service Department was great. The shuttle service was also friendly and very helpful. More