Ira Subaru

I was very pleased with the salesman and the price. I asked that a few scratchs be buffed out on the doors and they agreed but in the sun the car has swirl marks all over the sides of the car. That was m asked that a few scratchs be buffed out on the doors and they agreed but in the sun the car has swirl marks all over the sides of the car. That was my only disappointment. More

I responded to a listing online for a used car got a call from Brian Tabares to come in to take a look at the car. The dealership was very professional and friendly. I worked with Gene D'Alessandro and he wa from Brian Tabares to come in to take a look at the car. The dealership was very professional and friendly. I worked with Gene D'Alessandro and he was never pushy and was straightforward with me during the buying process. I am very happy with the price and quality of the vehicle I purchased as well as the service I received. I also got a generous offer on my trade in. I will definitely recommend this dealer for anyone interested in buying a new Subaru or a used car. More

I would like to say how disappointed I was as to how I was treated at IRA Subaru Danvers, MA, by one of your Sales Manager, Ed Cooperstein today. It was in such an unprofessional manner that I couldn't ev was treated at IRA Subaru Danvers, MA, by one of your Sales Manager, Ed Cooperstein today. It was in such an unprofessional manner that I couldn't even believe he was a manager. The most important thing I wished he had done was kept my information confidential between my husband and I. Right as I approached the counter, he had started telling me how much money I would need to put down on the vehicle I was interested in and talked about my credit history out loud. I was fuming with anger and disappointment. He had also basically told me that he didn't want me to waste his time if I can't afford it, but I'd have to say that opne of your Sales Consultant, Emmanuel Figueroa, was very helpful. I would like to thank him for being patient and professional. He knew good customer service while I'd have to say Ed may need an evaluation and coaching on how to approach and speak to customers in a better and friendlier way. More

Can not and would not recommend buying anything from an Ira dealership. Worst buying experince ever. Drove out with a used Xterra and found issues that were suppose to be fixed before pick-up, were not. T Ira dealership. Worst buying experince ever. Drove out with a used Xterra and found issues that were suppose to be fixed before pick-up, were not. The windshield was cracked! When I went to pick up the registration my salesperson (Gene) was not around so Ed the salesmanager assisted but all he did was to tell me he'd check prices and have Gene call me. There were a number of standard equipment parts missing from the truck including the owners manual Nothing was big dollars and Ira owns 2 Nissan Dealerships so their cost would be minimal. It's been over 2 weeks and despite several calls, emails, and visits to the dealership my windshield is still cracked, the parts are still missing, and all I've recived is the run-around. Customer service is non-existing once you drive off the lot. They got their $$ and that's all that matters to Ira Motorgroup and their salespeople. UPDATE: This site works! After seeing my review, Melissa (GM?) stepped up to make amends and resolved all issues to my satisfaction. Even went so far as to replace, not repair, the windshield. I review quite a bit of merchandise and businesses and I have to give props when they're due. They are warranted in this case. More

All the staff was very courteous and informative. All our questions were answered respectfully. Effort was made to give us the best possible price, and the product that would best meet our needs. questions were answered respectfully. Effort was made to give us the best possible price, and the product that would best meet our needs. More

Art was a great salesman. He was very knowledgeable about the product and features of each option package. He was very helpful and accommodating to my schedule. He was attentive and followed up witho about the product and features of each option package. He was very helpful and accommodating to my schedule. He was attentive and followed up without being pushy. Financing options and trade-in were reasonable. More

I was in for a Subaru recall notice for the car's computer. Richard the service manager told me it would take about an hour. I went to wait in the comfortable waiting area. My wife called me and t computer. Richard the service manager told me it would take about an hour. I went to wait in the comfortable waiting area. My wife called me and told me that her doctor's appointment was moved up and could I speed things up and come home to pick her up. I spoke with Richard and told him of my dilema. He said he would try to get me out as soon as possible. A few minutes later he told me he was able to get my car hooked up to a computer and I would be out shortly. He returned in a short while and told me my car was ready. I was able to get home and get my wife to her appointment on time. I was in and out in less than 45 minutes. More