Ira Subaru

Good people working in a flawed system. My sales experience was great. Almost no BS that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and My sales experience was great. Almost no BS that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and didn't see his name in the office he worked in. Nobody around to ask, but I wonder if he's still there. Service visit, as in the past, is very good. Iliana couldn't help with the problem in my SiriusXM radio because, while the issue was apparent when I drove in, it could not be duplicated after a reset. The issue for me is that I'd prefer to work with the same service advisor every time, and so I made the appointment with Iliana, but when I arrived Illana was busy so another service advisor wrote me up and I don't think that is the most efficient system for customer care. More

Nice people slow service While we applaud Ira's attempt at customer service and staff appreciation (i.e. Cookout and car wash) time is more valuable. It took almost 2 hours an While we applaud Ira's attempt at customer service and staff appreciation (i.e. Cookout and car wash) time is more valuable. It took almost 2 hours and 30 minutes for an oil change and tire rotation with a pre-scheduled appointment. When I asked about the exceedingly long wait after the fact I was told it was due to the need for a road test to check out the brakes. When I returned to the car it had only gone 1 mile not much of a road test and certainly not worth waiting 2.5 hours for. Will give it one more chance but waited a long time the first time as well despite having the first appointment of the day for a simple oil change which is expensive by the way even for a dealership service. More

Great product and service Manny was great. He took care of everything and helped me to get to know the car. Very happy with everything. Everyone was very friendly. Manny was great. He took care of everything and helped me to get to know the car. Very happy with everything. Everyone was very friendly. More

Good customer service Serviced my vehicle. Prompt and courteous service was provided by the associate. Only complaint is the wait was long and the waiting area is uncomfo Serviced my vehicle. Prompt and courteous service was provided by the associate. Only complaint is the wait was long and the waiting area is uncomfortable. More

It was a pleasure to meet friendly people who are eager to p It was a pleasure to deal with a friendly staff. I would recommend this dealership to all my friends and family. Everything went smooth and I was in m It was a pleasure to deal with a friendly staff. I would recommend this dealership to all my friends and family. Everything went smooth and I was in my new car enjoying the beautiful ride. More

Satisfactory Service was satisfactory. Was told they didn't have a shuttle car to drive one mile to bring me home. They offered to take me home in my own car. I th Service was satisfactory. Was told they didn't have a shuttle car to drive one mile to bring me home. They offered to take me home in my own car. I thought this was a discount tactic. Only water in the waiting room for free. No complimentary snacks like I've seen at other dealerships. More

Good Service Experience I brought the Outback in for a recall item and to check a couple of other things. Ilana was a great service representative and informed me of everythi I brought the Outback in for a recall item and to check a couple of other things. Ilana was a great service representative and informed me of everything that needed to be done, and called me promptly when the work was completed. A quick and easy turnaround! More

Bad service Bad service, bad attitude, big liar , treating customers careless . The managers team in here so bad. I do not want to stop by here anymore and don't Bad service, bad attitude, big liar , treating customers careless . The managers team in here so bad. I do not want to stop by here anymore and don't even want to talk about this place. More

Oil change I had an appointment for an oil change at 1pm. I did arrive about 10 minutes late....the woman who greeted and worked with me was very pleasant and kn I had an appointment for an oil change at 1pm. I did arrive about 10 minutes late....the woman who greeted and worked with me was very pleasant and knowledable. However, they did not finish my oil change until about 3:45pm! There really is no excuse for an oil change to take 2.5 hours. Unlike other Subaru dealerships, they don't provide snacks to customers who are waiting. I don't need snacks by any means, but it would be nice to provide some sort of relief to those who must wait so long. Also the women who process payments were incredible unfriendly to both myself and the service worker. Not even a hello or acknowledgment of presence. More

Consistent excellence! Very friendly and knowledgeable service staff. They have always done a great job with my car since I bought it there four years ago, satisfied in ever Very friendly and knowledgeable service staff. They have always done a great job with my car since I bought it there four years ago, satisfied in every way. Thank you, Ira Subaru! More