Ira Subaru

What a bunch of thieving crooks! My daughter went there to turn in her impreza lease and lease a new one. We had called first and they said they had the car she wanted. When she g My daughter went there to turn in her impreza lease and lease a new one. We had called first and they said they had the car she wanted. When she got there they said the car was gone, or they couldn't give me a straight answer as to where it went.( I was calling from NYC on her behalf). Then they asked her to give them a check for $2500.00 to find a car. I got on the phone with some mope and he said they needed the 2500.00 to look for a car. I asked him what happened to the car they already said they had in stock. Then it got interesting, as they lied and lied and lied. I got my daughter on the phone and told her run as fast as she could and get away from these thieves. They tried to take advantage of a young girl, who was on her own, and her father was in NYC. Long story short, we went to Subaru of Wakefield. They had the exact impreza she wanted, no money down, just first payment, and she drove away the next day with everything cool, included were all motor vehicle fees, plates, inspection, and registration. Let me tell you, IRA Subaru is unethical, creepy, and a bunch of liars. They tried to sucker my daughter. Shame on them. And thank you to Subaru of Wakefield for being the exact opposite. More

Unreliable and shady sales techniques Driving by, I saw a 2015 WRX STI listed for $29k. After coming back the next day, it was "in the shop and being worked on," so I was unable to test dr Driving by, I saw a 2015 WRX STI listed for $29k. After coming back the next day, it was "in the shop and being worked on," so I was unable to test drive it. I was promised a call back but instead an email was sent in exact words: "as soon as it finished service..someone was immediately in to purchase it." In the same email, I was baited for a more expensive $39k Hyperblue edition. These guy's are shady, I would not trust them. Be aware of their excuses and sales techniques. They're definitely not looking out for your best interests. More

Warm Welcome, Honest dealing, Clear Explaining. I traded in my lease early to lease a roomier Forester because of knee arthritis and husband's long legs. Salesperson Gene was caring , explained thi I traded in my lease early to lease a roomier Forester because of knee arthritis and husband's long legs. Salesperson Gene was caring , explained things clearly, then tutored me well. I'm really happy with my 36 month 2016 Forrester IRA Subara lease. More

Quick services, because they simply did not check everything I told them the coolant was low for my 1 year old XV when I went there for oil changes the guy said would look at it Report said all fluids were top I told them the coolant was low for my 1 year old XV when I went there for oil changes the guy said would look at it Report said all fluids were topped. I trusted them. Got back home, Dad took a look. Coolant is still lower than the LOW mark, great. More

An unexpected experience! We needed to purchase a new vehicle and dreaded dealing with a salesperson. We selected IRA Subaru Dealership in Danvers.MA That's where we met Ma We needed to purchase a new vehicle and dreaded dealing with a salesperson. We selected IRA Subaru Dealership in Danvers.MA That's where we met Maria Swiacke. She was extremely knowledgeable, professional, and helpful, while walking us through our pursuit of the vehicle we needed. We would highly recommend IRA Subaru Dealership when looking for a vehicle. More

Sales fine, service department is disappointing I recently decided to stop taking our Subaru Outback to Ira's service department. This is a car we originally leased from Ira, then bought at the end I recently decided to stop taking our Subaru Outback to Ira's service department. This is a car we originally leased from Ira, then bought at the end of the lease. This process was mostly painless and reasonable although the business manager thought it appropriate to keep my wife and then 1-year-old child at the dealership well past 9PM in order to ask me to buy more and more extras. *ahem* When I brought the car in for repairs after an extremely minor accident, they noticed that two tires were worn, and I scheduled a replacement. My wife brought the car in. She was told that the tires were unavailable and she would have to pay for four replacements, until an employee went to a store to buy them. The price for this replacement and alignment was over twice what I was quoted when the service was scheduled. Further, the front wheels were not balanced and I needed to have this done, which I did at another garage, where I will take all my business in the future. While the car was under lease, I pre-paid scheduled maintenance, and this also included some tire replacements, which did NOT have any problems. So this has changed. More

Not worth thet rouble I called the dealer today. I was routed to an automated recording that told me that there was a hold time of less than 1 minute. Since we were in the I called the dealer today. I was routed to an automated recording that told me that there was a hold time of less than 1 minute. Since we were in the car i left the phone on speaker for 21 minutes. No one ever picked up but the machine told me that the hold to time was less than one minute ... for the whole 21 minutes. My wife called a few more times and eventually we found a real person. she was very nice and apologized for the screw up. She said she would get us a real person to speak to on the phone. So after being put on hold again for 30 seconds we were routed to some sales mans voice mail. Who said it was Saturday and he was in the office.... today is Tuesday. the reason we wanted to talk to someone was that in the past the IRA group has posted online inventory and when you arrive at the dealer the cars are not really there. Beware. We have not bought a car from IRA since 2002, we find other dealers provide better service and better pricing. The problem is that for us, the non-IRA dealers are an additional 30 minute longer drive (each way). IRA grinds out sales, the sales guys hover outside the IRA Toyota dealer like vultures waiting for a potential customer to come in. Its really creepy. If any dealers other than IRA read this feel free to contact me. We are looking for a new Subaru to purchase within the next few days. More

Great experience My experience was great and the sales person was very efficient. I ended up with a great car and I am so excited. Thank you so much. My experience was great and the sales person was very efficient. I ended up with a great car and I am so excited. Thank you so much. More

Sad Subaru Story Bought a 2010 Legacy from IRA Subaru this past spring. Carfax indicated one owner, same selling and frequent servicing dealer, IRA. Car needed belt Bought a 2010 Legacy from IRA Subaru this past spring. Carfax indicated one owner, same selling and frequent servicing dealer, IRA. Car needed belt tensioner as soon as it arrived. One month later it needed $1,700.00 torque converter. Car needs $500.00 valve, part of transmission. Wrote a review on Cars.com and service manager Mr. Feehy called me and asked for copies of bills. Sent him both. Haven't heard from him or Nancy Buell. E-mailed Subaru Corp. and am presently waiting to hear. Will keep you posted. More

If you want to have a pleasant experience, Ira Subaru is not a place for you. Stopped by to try to purchase a used car for my son as a late birthday present after seeing it on cars.com. Initially all went w not a place for you. Stopped by to try to purchase a used car for my son as a late birthday present after seeing it on cars.com. Initially all went well until we sat down to talk to a sales rep who couldn't answer a single question without getting an approval from an acting manager Melissa Wilson. Asked for a car fax report, which was never produced, also tried to inquire about financing and never got a response. eventually, suggested to leave a deposit on the car, which was rudely refused by Melissa Wilson. Perplexed by the rude treatment we left the dealership never to return again. Final straw was a follow up call the next day by another rep, who told us the car was sold and we should not be trying to come back and look for it. I have bought from Ira Motor Group before, but will definitely look elsewhere. Too bad for Ira, since we will be looking for two new cars soon. More