Ira Subaru

I am honestly so disappointed with IRA Subaru. My experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot to have me sign so they had to rush around to get my car registered, and then there were pieces missing from the car when I picked it up. I was promised two new head rests, a privacy shield, and the rubber cargo mat for the back of the trunk, and none of them were in the car. I was told they were on order and would be there in a few days, they'd call me. I let it slide because I needed my new car, and due to the pandemic shipping things can get delayed. A week later, and there was no phone call, so I called them. Got in touch with the parts department, and the parts were NEVER ordered. I spoke with the manager, confirmed the parts were actually ordered this time and then went to pick them up. Upon receiving the parts, you could clearly tell that they were just the pieces laying around the shop. The privacy shield looks like it's been through the ringer, and isn't even the one built for my car. You can CLEARLY tell that it an old garbage part, and yet they still PUT IT IN MY CAR. I'm so frustrated and angry about the treatment I've received from this Subaru dealership, and I sincerely hope that not all of them are as terrible as this one. If you have the option, go try your luck at ANY other Subaru dealership, but NOT THIS ONE. Ira Subaru may be nice to your face and willing to help, but the pleasant customer service clearly only applies when you still have money in your hands. Once they get it, you no longer matter. More

Worked there with Leo and JP. lovely team , very professional and positive. i will recommend this dealership to everyone in my family and friends. Extraordinary service professional and positive. i will recommend this dealership to everyone in my family and friends. Extraordinary service More

I'm happy with my new car and am delighted to be in a vehicle that I plan to own for a long time. The Subaru team Kat, Bill, and Ryan have been great. I will be sure to refer Ira Subaru to anyone and ev vehicle that I plan to own for a long time. The Subaru team Kat, Bill, and Ryan have been great. I will be sure to refer Ira Subaru to anyone and everyone. Believe me, I have done a lot of shopping around before I settled on Ira. I'm glad I took my time, otherwise, I would have missed making a deal that I feel good about. More

Our initial experience was not great. We drove 45 mins to see a car that your internet sales person said was available only to find out that it wasn't. We felt bait and switch but Jean Pierre went over an to see a car that your internet sales person said was available only to find out that it wasn't. We felt bait and switch but Jean Pierre went over and above to help us feel better. He even offered to reimburse us for our gas for driving up! That's when we knew we were working with someone who cared about the experience and not just the money. In the end we were able to come to agreement on another vehicle that my wife is thrilled with. Thank you JP!! More

Excellent Customer Service. Charles was amazing as my salesperson. Everything went smoothly and our communication was very cordial. Thank you for the fantastic experience buying my new Forester. salesperson. Everything went smoothly and our communication was very cordial. Thank you for the fantastic experience buying my new Forester. More

While we got a good deal on a used Subaru and were happy with our sales rep. Jeanne Pierre once the sale was made the customer service went down hill fast. Waited 4 days to get finance information despi with our sales rep. Jeanne Pierre once the sale was made the customer service went down hill fast. Waited 4 days to get finance information despite multiple phone calls. The web site clearly states that due to Covid 19 they will deliver purchased vehicle to your home but when this service was requested we were told that we are no longer in a pandemic. Really, all those masks and social distancing fooled me. If this service is not offered then please don't advertise it. Lastly, there is no owner's manual with the car. I have never bought a used car without this being in the glove box. More

I was completely satisfied with subaru dealership in danvers The people in sales were very courteous and went out of their way to accommodate me. I did buy a subaru and within a week bought another use danvers The people in sales were very courteous and went out of their way to accommodate me. I did buy a subaru and within a week bought another used vehicle -no problems whatsoever The financing was very easy and the person who helped me was very supportive. More

I only gave it 1 star because 0 isn't an option. Lured into the showroom by Internet showperson. NO SOCIAL DISTANCING. Promised that as a former customer they would do everything to make great price to ge into the showroom by Internet showperson. NO SOCIAL DISTANCING. Promised that as a former customer they would do everything to make great price to get me to purchase again. The ignorant salesperson refused to even acknowledge the existence of Subaru holdback program which was confirmed and detailed by another dealership. Initially offered an insulting $4K allowance for my vehicle, while CarMax confirmed offer of $10,400. Inflated Dealer Prep Fees, Slimy sales tactics. Made me remember why I abandoned this dealership for the purchase of my last car. More

Car listed before it reached dealership and serviced Ira Subaru listed a 2004 Honda CR-V 2 weeks prior to the car reaching the dealership. Once there, we were able to take the vehicle to our mechanic wit Ira Subaru listed a 2004 Honda CR-V 2 weeks prior to the car reaching the dealership. Once there, we were able to take the vehicle to our mechanic with no problems with our salesman. After another week and a half of waiting for it to be serviced after putting a down payment on it we were told the car was being sold to wholesale due to damages. Our salesman Jack Jiminez was very professional and friendly and of course this was out of his control. Ira Subaru wasted a month of my time by posting a car that wasn't even serviced yet. Would not recommend buying used cars here. This was completely the fault of Ira's management by posting an unserviced car. Would not recommend any used sales here. More

Great experience! Both Kat Phommathet and Jack Jimenez in the sales department were incredibly helpful and easy to work with. After shopping around at few other local Subaru dealerships I was glad to have vi the sales department were incredibly helpful and easy to work with. After shopping around at few other local Subaru dealerships I was glad to have visited here. More