Ira Subaru

Smooth Sailing I'm so glad we contacted Ira Subaru. They have it together and made it easy to purchase our Forester. They worked with us on the trade value and the I'm so glad we contacted Ira Subaru. They have it together and made it easy to purchase our Forester. They worked with us on the trade value and the finance manager got us a better rate than our own credit union. They all seemed to care! I want to especially thank the general sales manager Roscoe for calling us back and making the numbers work, even though our goals were high. TOP SHELF!!! More

Quick & Easy Went in today for my oil change/tire rotation appointment and Jake met me right away, got me in & set my car up for service and when I asked about add Went in today for my oil change/tire rotation appointment and Jake met me right away, got me in & set my car up for service and when I asked about adding on a detail, was able to set me up with the right type of detail service for me for the day. Went home and he called me almost 2 1/12 hours later letting me know it was ready to go. Picking up my car was super easy and quick even though I spent almost half an hour having a laugh with him and the service manager, wish I got his name. First time there & definitely not my last :) More

Do not buy a used car from this dealer I purchased a used car from this dealership on July 19th. Less than an hour after I drove it off the lot the AC broke - turned out to be the compresso I purchased a used car from this dealership on July 19th. Less than an hour after I drove it off the lot the AC broke - turned out to be the compressor. I probably should have attempted to get a refund right then and there, but I did not want the hassle so I gave them the car back and they gave me a loaner for about 5-6 days. Around 35 days after they delivered the car to me the ABS, ACS, 4-wheel drive and a couple other unidentifiable lights started coming on while I was driving it. (Mass state law requires a 30 day warranty on used cars). I took it back to Ira, around 45 days after having the car in the hopes they might cut me a break on the repairs. The kept my car there all day (even though I had an appointment), and at 5pm I called to inquire on the status and was told they did not have the necessary parts. I picked it up that night rather than leave it there, so I could take it to work the next day. I went another day and a half before getting a quote on the price to repair, and it turned out to be $1,300-$1,400. At that point I had already been quoted $825 at Firestone down the street. Needless to say, I am not a happy customer. More

Just OK Nothing great, nothing bad, just a typical car dealership. Old school feel where they only do business if you show up to the dealership, nothing over Nothing great, nothing bad, just a typical car dealership. Old school feel where they only do business if you show up to the dealership, nothing over email or phone. They are like a cloudy day... you're glad it's not raining, but it could easily be better if there were some sun. More

Fantastic Experience Great experience at Ira Subaru in Danvers! Josh and Brett made the entire process easy. They were helpful, informative, responsive and wonderful to Great experience at Ira Subaru in Danvers! Josh and Brett made the entire process easy. They were helpful, informative, responsive and wonderful to work with! I highly recommend visiting them when shopping for a car! More

Hurry up and wait I've already posted my comments on another review, but I'll add something else. I'm rating this experience as average because I've purchased/leased se I've already posted my comments on another review, but I'll add something else. I'm rating this experience as average because I've purchased/leased several other cars and never had the level of disorganization this process entailed. Although my initial experience of seeing the car, driving the car, discussing the features of the car was positive, at the signing there were many moments of waiting for I don't know what. I arrived at 4:00 and did not leave until 8:30 by which time, I was exhausted. There were some last minute "add-ons" which I was not prepared for, despite asking if I could read and respond the next day (no) so I signed for the minimum. My agent, (Brett) had to leave at 6:00 so he was not helpful at that point. I had made it clear that I needed the car by Saturday (it was Wednesday) since I was going out of town for the week. When I called on Friday, I only got voicemail all day until 4:30 when I was told by Brett, the car would not be ready until Monday at the earliest!! I was pretty upset since they had had three days to get the paperwork organized and the fact that no one else could fax a document over to the insurance company in two days so that it could be registered was ridiculous. So I had no choice but to leave town and arrange to pick up the car a week later. I didn't feel like I understood all of the mechanics of the Eye Sight and Lane Assist technology (still not sure) but I just wanted to get out and go home. I will return for service, but I'll try to see what other choices I have (other Subaru dealers). More

Truth After a horrendous week of searching for a fair deal and kept word, I found it at Ira Subaru. Kimberly Hughes was a saving grace and directed me to a After a horrendous week of searching for a fair deal and kept word, I found it at Ira Subaru. Kimberly Hughes was a saving grace and directed me to a very open and kind Scott Coughlin. They did back flips to help me. I finalized with the finance manager, Ryan Beattie... and have had my faith restored with the efforts they went to to allow my dream to come true. When you are kicked in the gut from cancer 3x it’s hard to get up. No one wants to do business with someone trying to get out of a hole. They did! I had a gentle and compassionate experience and highly recommend Ira Subaru in Danvers/Peabody, MA. Thank you so much... no more 20 year old car... Hello reliable and fantastic Crosstrek!! More

Excellent I am very happy customer and satisfy with the customer services received from all the personal at Ira Subaru in Danvers an specific with (Destiny, Jac I am very happy customer and satisfy with the customer services received from all the personal at Ira Subaru in Danvers an specific with (Destiny, Jack, Rafael and Emmanuel. They were all very professional, helpful and kind. My sale representative was Jack, he was very professional and knowledgeable of what he was doing. I am very happy because I get to purchase my wife her dream car for Mother’s day in advance. Please, Keep up with the excelente job to mantain all you're customers with a smile in their face. More

Scammers I hate going to Ira Subaru Of Danvers, Stay far away from this dealership! I Purchased a brand new Subaru back in 2015, I left $1000 cash deposit, aft I hate going to Ira Subaru Of Danvers, Stay far away from this dealership! I Purchased a brand new Subaru back in 2015, I left $1000 cash deposit, after final paperwork was completed, I drove my new car home and then looked at paperwork again, the $1000 deposit was not credited/deducted to the purchase price. I had to call and fight for my deposit back, this took almost a month to resolve. Also, with this car I purchased their extended warrantee, which provides me warrantee repairs w/ zero deductible, every time, every car purchased over the years, I have to fight w/ advisors that #1 I have an extended warrantee and #2 I have zero deductible! I can see that I have the extended warrantee on your computer when they're writing up the work invoice!! I point this out to the advisor and they say...you have better eyes than me! not to mention that the car is still under manufacture's warrantee to begin with. This warrantee fight happens w/ every car I have purchased, I know it's my fault, it's my 5th Subaru so I know it's all on me for my continued stupidity for always purchasing a car at Ira Subaru of Danvers! While bringing in the car in for warrantee issues, I also took my other Subaru in for a quick look at, steering was becoming a problem, they had the car for almost 5 hours when they called me to let me know it needed a new drive belt w/ pulley for roughly $300 because belt was cracked but that wasn't the real issue, they also claimed that the transmission lines were leaking all over undercarriage and needed immediate attention at the price of $531 also head gaskets were leaking and also needed attention at the price of $1744. Stupid me almost had all the work done when the advisor claimed that if I didn't at least repair the leaky transmission lines that every time I braked I would be spurting transmission fluid onto the cars behind me and ruining everyone's paint job! What? HUH? Then I remembered that this car was in an accident a couple of months ago and the frontend was badly damaged, I just got whole frontend repaired, surely they would have noticed the leaking transmission, right? Plus my garage doesn't have any transmission fluid or any fluid on the floor, right then I said never mind, I will just junk the car or trade in for something else it's just not worth the money to repair, the advisor kept saying it will be a darn shame for you to bring your car in for a trade in and the transmission dies on you for not repairing, I said I will just have to take that risk. I then took the car over to another dealership to get trade in value, told new dealership what I was told, it had leaky transmission, they appraised the car, told me thank you for being honest w/ accident, etc and gave me a price and then said btw the transmission is not leaking, What? Huh? It isn't??? so then I took this "non-leaky transmission" to a mechanic in my neighborhood, left the car w/ him showing him the text of repairs needed from Ira Subaru Advisor, he called me an hour later stating I owe him $65.81 for a new drive belt, transmission dry as a bone, nothing loose nothing leaking and even tho Subaru is known for always having leaky head gaskets alas this car had no leaks anywhere. Every time I go for anything, sometimes just for an oil change, they tell me I need new tires, really, those tires only have 5K miles on them, you need a new air cabin filter, even show me a picture of a nasty cabin filter, really??? I just replaced that filter last week myself did it really get that dirty in a week sitting in my garage, you need new wipers, that's funny I just replaced those when I replaced the air cabin filter. I really don't understand why there's not some sort of expose on this dealership and their dirty dealings. I wasn't even going to post a review, I was just going to stop using Ira Subaru of Danvers but they just pulled the same crap on my mother-in law but sadly she ended up paying for these fake repairs and all she needed them to do was check the defrost (which she claims still isn't fixed) and ended up w/ new tires, new wipers, new air cabin filter, new brakes and she only has 20K miles. However, I do know that I will not be buying my sixth Subaru at Ira Subaru of Danvers and I just gave my mother-in-law the card for my new neighborhood mechanic. More

Great experience for this tough customer Car shopping is admittedly not my favorite activity - I get attached to my old car and the way everything is set up that I can't help but compare. And Car shopping is admittedly not my favorite activity - I get attached to my old car and the way everything is set up that I can't help but compare. And as a woman, I am hesitant to open up about what I want because of the horror stories we are told about being taken advantage of when buying a car. That said, I'm clearly a tough customer. They did a great job of making me feel comfortable and answering any questions I had. The money end of things can also be a bit scary, but Ryan was great at figuring out what would work best for my financial situation. In the end, I feel as if I got what I wanted for a fair price. More