Ira Subaru

Art was very helpful. Since I was coming out of the previous model of the same car, he took lots of time to explain all of the new features without spending too much time on the stuff I was already fam previous model of the same car, he took lots of time to explain all of the new features without spending too much time on the stuff I was already familiar with. I would absolutely recommend Art and IRA Subaru to anyone I knew in the market for a new car. More

This was the 3rd car I have bought in my life and it was by far the best experience I have had. Mike Fitzgerald was my salesperson and he was excellent. I knew exactly what I was looking for when I walked i by far the best experience I have had. Mike Fitzgerald was my salesperson and he was excellent. I knew exactly what I was looking for when I walked in and he didn't try to waste my time selling me something else to get a quick sale. I had to put a deposit down on the car and wait 3 months for it to arrive and during this time Mike was very helpful in keeping me updated with info on the ETA. He even called me one day to see if I wanted to test drive one that was on the lot just to make sure it was what I wanted. Not only that but he gave me a great deal on the exact color, type, options etc that I wanted. The entire process was stress free and I left the dealership not only loving my new car but very happy with the deal I got. The finance managers are very honest and do not try to decieve you in any way. Everyone here tells it like it is and that is something that is rare with car dealerships. Anyone looking for a Subarau (especially a WRX or STI!)I would highly recommend going to see Mike at IRA. More

I have nothing but praise for Joe Silva and the folks at Ira Subaru in Danvers. I have been looking to purchase a new vehicle, and narrowed it down to the Honda CRV and the Subaru Forester. The night I boug Ira Subaru in Danvers. I have been looking to purchase a new vehicle, and narrowed it down to the Honda CRV and the Subaru Forester. The night I bought my Forester, I came from an appointment at Honda North and left in disgust at the saleswoman's insulting nonsense. When I walked into Ira Subaru, Joe greeted me, and was gracious and helpful. There was no pressure. While they did not have the manual transmission model I wanted, Joe and I took an automatic out for a drive and I loved it. It's my first Subaru. I told him what I was interested in and he had the manager draw up several options, and I decided on the one I wanted. There was minimal back and forth on the offer, and no nonsense, as their first offer was a fair offer, and I bought my Forester that same night. I returned in 2 days and they had my vehicle in the color I wanted with the options I requested. Everything was taken care of and I drove away a very happy customer that same night. I highly recommend Ira Subaru. In an age when I was coming to believe customer service was a fleeting business value of my youth, I am pleased to say they have it down to an art in Danvers. Many thanks. Dr. E. Kornuszko More

Art has been so fabulous! The care doesnt stop with the purchase. He checks in to see if I have any questions and insists that I make my service appointments through him so I can have the time and day I w purchase. He checks in to see if I have any questions and insists that I make my service appointments through him so I can have the time and day I want. (also a car to use while my oil is being changed if I would like one) What I loved best was the no pressure sales. He let the car speak for it self and let me decide with no pressure! I had been to four other dealerships and it was nothing but pressure. After I left the other dealerships without purchasing, they called me day and night offering a "new" and "better" deal than before if I came back and bought the car. Everyone is very nice and gracious. I would highly recommend buy a car from Art. More

Recently I bought a new Subaru from Ira Subaru . In the past 20 plus years I have purchased 6 different vehicles from Ira. 2 Hyundais, 2 Mazdas, and 2 Subarus. That in itself is quite a testimony to t past 20 plus years I have purchased 6 different vehicles from Ira. 2 Hyundais, 2 Mazdas, and 2 Subarus. That in itself is quite a testimony to the level of service I have received . This time I purchased my new Subaru with the assistance of Theresa Scott. She was amazing. And boy does she know her cars. Once I purchased the car she was able to tell me how to operate all those nice "bells and whistles" that one can have on a new car . I would recommend Ira and Theresa to anyone who is looking for a car new or used. Mike Garabedian is the finance guy and he is incredible too. I don't know how these folks can know so much . The decision to buy the car was made easy by Theresa and Mike and they facilitated all the paper work and registration issues for me . Kudos to Ira and special Kudos to Theresa and to Mike Thank you and I look forward to many more years of doing business with Ira More

I had a very pleasant experience trading my car. Teresa Scott was very professional and helpful. She was also very patient and friendly. Buying a car can be a vey stressful experience but Theresa and the Scott was very professional and helpful. She was also very patient and friendly. Buying a car can be a vey stressful experience but Theresa and the IRA Subaru team made it easy and pleasant. I would highly recommend this dealership. More

After reading these reviews again I realize perhaps I should have asked for this "Art" who has all the good reviews....my experience was not so good. I emailed back and forth with Theresa at Ira Suba should have asked for this "Art" who has all the good reviews....my experience was not so good. I emailed back and forth with Theresa at Ira Subaru of Danvers a half a dozen times regarding my looking for a new car and set up an appointment to meet with her today at 2pm (to discuss a new Outback or Forester). I arrived a little before 2 and was greeted pleasantly by the folks there. On three seperate occasions when I advised who I was meeting with the sales reps informed me they hadn't seen her for a little bit but would find out where she went. All three times the sales people disappeared and I did not see them again. I was finally informed (at 2:25) that the person I was scheduled to meet with was out on a test drive. She came back about that time and told me she would be with me shortly. At 3:00 I had waited long enough and left. I had rearranged my schedule for this appointment yet was barely acknowledged for the hour I spent waiting. I am annoyed my scheduled appointment was completely ignored. I am shocked she did not have the sense to have another rep help me if she was too busy (I was there over an hour and there were plenty of salesmen just milling around). I did receive an email from Theresa about six o'clock this evening (three hours after I left the dealership) apologizing, so I will give them that. However I would not consider giving this dealership my business after this horrible experience and I will certainly not be recommending Ira Subaru of Danvers to anyone - unless you have all day to wait...... More

Very Courteous and willing to work with custmer on price.Helpful on inventory options and price field.Mgt.and sales worked together to find a suitable price and car. Dealership was clean and well stoc price.Helpful on inventory options and price field.Mgt.and sales worked together to find a suitable price and car. Dealership was clean and well stocked in new and used vehicles. the service dept. was ample and responsive to all questions about follow up maintenance. More

I had a wonderful experience with this dealership. They didn't give me the lowest price I had been quoted, but they did give me the second lowest and the overall best experience. I ultimately chose Ira bec didn't give me the lowest price I had been quoted, but they did give me the second lowest and the overall best experience. I ultimately chose Ira because I want to have a relationship with my dealership, feel like I'm treated fairly, and know that my car is in good hands when I bring it in for service. They also had one of the highest reviews on every rating site I came across. These factors are just as important to me as pricing. I worked with Emilio, and it was a low pressure, lay it out on the table with minimal BS experience. Though he wasn't able to answer some of my questions regarding the car, he did refer me to the areas that could. He also returned my calls relatively quickly, including calling me at 9:30 one night because he was concerned I would think he wasn't responding. He was honest and upfront about their inventory and what it would take to get the car I wanted. I was willing to wait to get the exact model, and was expecting it to take much longer. I was surprised when he called me two days later to tell me the car was in and ready for pick up. I came in the next day and the bluetooth and remote starter were both installed. The only disappointing thing was having to come back for the inspection sticker. I've always had my cars completely ready when I picked them up, and with my schedule time is always an issue. The only other minor issue is when I went to sign the paperwork the day I picked up the car, the price differed by $10/month on the contract I had signed. Luckily, I had asked for a copy of it before I left the night we made the sale. I got up and was ready to walk out because I had read about the issue on this site previously with the sales manager doing this to another customer, but the woman I worked with assured me it was a mistake and they claim it was because they added in the cost of the remote starter into the monthly payments, forgetting I was paying for it out of pocket. I'll never know if they were trying to scam me or not, but the price did reflect the difference of the starter in monthly payments, so I do try to believe it was a mistake. Had I not read about another customer's experience with this, I may not have asked for a copy of the finance agreement and this review may have gone a bit differently. However, not to harp on the minor issues. Overall, I would rate the experience a 4/5. Emilio was great, he helped me set up my bluetooth and followed up with me to make sure everything was going smoothly with the car. I got a fair price for my trade-in and a great deal on the car. They even detailed it for me for free when I accidentally stained the seat by spilling soda water on it. I hope to shop Ira Subaru again for my next car in a couple of years. More

Art Otremba, our salesperson was always accessible and stayed in touch with regular updates as he helped us search for the appropriate used car for an elderly driver-my 81 year old mother. He was particul stayed in touch with regular updates as he helped us search for the appropriate used car for an elderly driver-my 81 year old mother. He was particularly gracious in handling her needs. In all honesty, not all the cars we looked at were satisfactory-but Art was persistent and wanted us to be happy and continued searching until we found the right one. The car we eventually purchased had several cosmetic repairs that were needed and Art saw to it that these things were all taken care of. The car looked great when we picked it up and so far my mother is very happy with it. Thanks Art. More