Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ira Subaru
Danvers, MA
870 Reviews
Welcome to Ira Subaru of Danver's, where excellence meets the road! As the General Manager, it is my pleasure to introduce you to our dealership and the unparalleled experience we offer to every customer who walks through our doors.
At Ira Subaru of Danver's, we understand that buying a car is not just about finding a mode of transportation; it's about finding a vehicle that fits your lifestyle, meets your needs, and exceeds your expectations. Whether you're in search of a reliable sedan for your daily commute, a spacious SUV for your growing family, or a rugged crossover for your outdoor adventures, we have a wide selection of Subaru vehicles designed to tackle any journey with confidence and style.
What sets us apart at Ira Subaru is our commitment to customer satisfaction. From the moment you step onto our lot, our team of dedicated professionals is here to guide you through every step of the car buying process. We take the time to understand your unique preferences and requirements, ensuring that you find the perfect vehicle that aligns with your budget and lifestyle.
Our knowledgeable sales staff is here to answer any questions you may have about our vehicles, features, and financing options, making your car buying experience stress-free and enjoyable. We believe in transparency and honesty, providing you with all the information you need to make an informed decision that you can feel confident about.
But our commitment to our customers doesn't end when you drive off the lot in your new Subaru. Our state-of-the-art service center is staffed with factory-trained technicians who are equipped with the latest tools and technology to keep your vehicle running smoothly for years to come. Whether you need routine maintenance, repairs, or genuine Subaru parts and accessories, you can trust our service team to provide you with top-quality care and exceptional service every time.
At Ira Subaru of Danvers, we are more than just a dealership; we are a family. We take pride in building long-lasting relationships with our customers, earning their trust and loyalty through our dedication to excellence and unwavering commitment to customer satisfaction.
Thank you for considering Ira Subaru for your automotive needs. We look forward to welcoming you to our dealership and helping you find the Subaru of your dreams. Experience the difference today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 870 reviews
October 27, 2018
Finance Mgr notcancelling GAP Ins. and Not refunding payment Hi, I purchased a Subaru Outback 2018 model car and a Gap Insurance policy for the car from Ira Subaru in July, 2018. Sales Agent - Kimberly Hugh Hi, I purchased a Subaru Outback 2018 model car and a Gap Insurance policy for the car from Ira Subaru in July, 2018. Sales Agent - Kimberly Hughes. I have made numerous phone calls and send emails to the dealership to cancel my Gap Insurance coverage and refund my payment. However, It’s been two months, the dealership is not cancelling my policy. The sales agent confirmed a month ago that she has forwarded my documents and other details to Finance Manager/Director for cancellation. I am following up with her regarding any update on the cancellation but she is not responding to my emails. I called the Gap Insurance company to cancel the coverage myself however they told me that since it is purchased from the dealership, only dealership can request cancellation for the policy and they have not received any cancellation request from the dealership so far. It’s turning out to be worst experience. More
by Amit Nagpal
Employees Worked With
Kimberly Hughes
October 08, 2018
Unprofessional Financial Manager On 9/24/2018 I visited IRA Subaru Danvers. It was not encouraging and because the manager did not agree with my counter offer because of that I had to On 9/24/2018 I visited IRA Subaru Danvers. It was not encouraging and because the manager did not agree with my counter offer because of that I had to leave the dealership. I was contacted by the salesperson the next day informing me that they accepted my offer. When I went back, I felt a change in the salesperson’s tone & treatment which was better than the first day. After reaching to an agreement regarding the price, I had to wait over one hour until I was able to meet with the Financial Manager (FM) who was the only (FM) on duty that afternoon. I and my wife’s experience with the financial manager, whose name was Juan, was not pleasant as he was hostile, aggressive, rude and unprofessional. He did not care about our purchase nor did he care about the $31,000 deal we made with IRA Subaru Danvers & all he cared about was to impose on us and force us to buy the warranty and to deal only with higher interest rate bank. He appeared more like a bully and he was condescending. Since we did not purchase the warranty, nor did we use the dealership’s bank, the Financial Manager was more hostile and having an attitude. As a retaliation, the Financial Manager (FM) delayed sending the correspondent documents to the bank where we borrowed the loan from because we have been getting emails from our bank, Bank of America, asking us to fax them those documents which was supposed to be faxed by Juan, the financial manager. We ended up doing what was a sole duty of IRA Subaru Danvers’ Financial Manager. It is worth of mentioning that IRA Subaru Danvers Charges $495.00 Documentation Fee. The salesperson who wasn’t quite friendly on the first day. But he was more reasonable the next day. He was nice enough to deliver the vehicle to my house. But 2 days later when I called him and left a message for him to follow up on the documents which was supposed to be faxed to my bank by the Financial Manager (FM). But he never returned my call. I am currently consulting a lawyer to what my options are, especially regarding the way the I was treated by the Financial Manager & his retaliation. While I had a nice experience with the floor manager whose name is Manny, I am not sure if I recommend anyone to go there because of the way the financial manager was treating us. More
by Arran2018
Employees Worked With
Leonard Behaj & the Financial Manager Juan, Manny Figueroa
August 24, 2018
Got my WRX at IRA All around very happy with Josh Bishop and Steve Medeiros at IRA Subaru. They were fair and respectful of my time. I wanted a WRX/STI and I got pl All around very happy with Josh Bishop and Steve Medeiros at IRA Subaru. They were fair and respectful of my time. I wanted a WRX/STI and I got plenty of seat time to figure out what car was right for me without any pressure from sales/management. Got a sweet deal and drove my new STI the very next day. Saena hooked me up with bellow market financing rate. Thanks to the entire team for a good deal and making my WRX purchase a pleasure! More
by bostonwrx
Employees Worked With
Josh Bishop, Steve Medeiros
July 11, 2018
New Subaru purchase Our salesman and managers were all great to work with, they worked hard to accomodate all our requirements and preferences. Overall a very enjoyable a Our salesman and managers were all great to work with, they worked hard to accomodate all our requirements and preferences. Overall a very enjoyable and satisfying experience. More
by emfm28
Employees Worked With
Leo
May 14, 2018
Worst Dealership Experiance By far the worst dealership experience I have had. If I could rate them lower than one star I would. I went to the dealership just to get pricing on n By far the worst dealership experience I have had. If I could rate them lower than one star I would. I went to the dealership just to get pricing on new and used Subaru's to get a general idea. They kept trying to push me to leave with a car that day when I told them upfront that I just wanted pricing. Was there for 4 hours.....When we finally talked about pricing the salesman kept leaving and coming back with different numbers that made absolutely no sense. So I was going to leave and then his boss came in asking why I did not want a car. I told him I was just in there to get pricing and he was offended and hostile. I eventually walked out. They call me weekly about different numbers so I had to eventually block there number. Save yourself four hours don't go to IRA. More
by GMan44
Employees Worked With
Joe Silva
February 22, 2018
Very happy We have bought one car (used) and leased one new car - both Subaru Imprezas - from this dealer and highly recommend them, especially salesperson Manny We have bought one car (used) and leased one new car - both Subaru Imprezas - from this dealer and highly recommend them, especially salesperson Manny Figueroa. More
by CaryS
Employees Worked With
Manny Figueroa
January 18, 2018
12000 mile service Great service , friendly employees ,fast turn over Comfortable waiting room Discounted price ! Would highly recommend Ira Subaru service departme Great service , friendly employees ,fast turn over Comfortable waiting room Discounted price ! Would highly recommend Ira Subaru service department Courteous scheduler ,appointment time and date was perfect fir my busy work schedule More
by Kareng113
Employees Worked With
Manny Figueroa, Emilio Rodriguez
January 16, 2018
I was assured that my car was leaking fluid I had the dealer investigate a possible leak which was not easily discernable by checking fluid levels under the hood. There had been a large fluid st I had the dealer investigate a possible leak which was not easily discernable by checking fluid levels under the hood. There had been a large fluid stain on the fresh fallen snow in the driveway under the car. I brought my vehicle in and was supposedly and thoroughly looked over. After a short time I was advised that the vehicle was leak-free. More
by Rockport Ron
Employees Worked With
Ilana
January 16, 2018
Service update and oil change Excellent and prompt service. Let me know exactly what was going to happen and how long it would take, as well as how much it would cost. I was dis Excellent and prompt service. Let me know exactly what was going to happen and how long it would take, as well as how much it would cost. I was disappointed that I was not able to have my car washed due to the cold weather. More
by Marmie123
Employees Worked With
Don’t remember his name.
January 15, 2018
Excellent service Found the best deal for the Outback we wanted here. Purchase was simple and easy, financed there. Will be back when we need another car! Found the best deal for the Outback we wanted here. Purchase was simple and easy, financed there. Will be back when we need another car! More
by Old Shark
Employees Worked With
Joe Silva
