Ira Subaru

Right from the minute we entered the dealership, the reception was very cold. Matt thought we had gone to visit one of the Salesmen, which beats me and he tried to brush it off when we asked him about i reception was very cold. Matt thought we had gone to visit one of the Salesmen, which beats me and he tried to brush it off when we asked him about it. Once we took the car we wanted for a test drive and decided that it was the one we were going to buy, the experience went from bad to worse. When negotiating about the car we had picked up, the experience was quite annoying. The negotiation process was painful. Whenwe got the first offer and countered it, Melissa sent Angel back with a suggestion that we go and see a different car! Our efforts to have Angel talk to the General Manager, Nancy, to see if we could get a better deal, were futile and we could clearly see her being rude to him. At this point we could have just walked out, but we had driven over an hour to come and see the car and had made up our minds on the one we wanted. Eventually we came to an agreement and were thrown into yet another fire, the finance manager, Matt Cote. He was very sarcastic and rude! I understand that he wanted to leave, but you should never make a customer feel like they are wasting your time. Once I signed the documents, he threw them at me, and not even a word like, thank you for your purchase or something like that. Picking up the car, my hopes were high, but at this point, I just wanted to get my car and get the hell out of there. I faxed the check way in advance, in the hope that it would expedite the process. Not the case. We drove an hour, and waited almost 3 hours for the car to be ready. Apparently, they realized that the car only had 1 key and we had to wait for them to get another one. I know the process of buying a car is not always pleasant but IRA Subaru took it to a new level. I will not be sending referrals to this dealership! More

Ripoff pricing and questionable tatics - read on... Just spent close to an hour here and test drive. First off the good - I had Manny for a salesperson and he was great. I wish all salespeople were like him spent close to an hour here and test drive. First off the good - I had Manny for a salesperson and he was great. I wish all salespeople were like him. Very knowledgable, not pushy and no bs. First off the while I drove was an '07 but the only thing on the windshield was a huge "2009" sticker thought maybe a simple mistake. Get back to the dealer ready to buy the car at a reasonable price and was presented with paperwork that stated retail value of the car was $13,800 coincidentally that's the real retail value of an '09 Legacy with 75k miles. Asked the salesman about it and he says no thats the price. So I checked kbb and their retail value on this same model Legacy is $10,800! So I called the sales manager up and he says no they didn't get anything wrong! What?? I tell him about it and he says he doesn't care what kbb says, he has his own book! Huh wow well Goodluck selling cars for $3,000 over KBB RETAIL!!!  That's ridiculous, I've never heard of a dealer asking for $3,000 OVER KBB or even $1 over KBB, that's unheard of and it seemed like a little bit of deception trying to get someone to think that it's a 2009 and not an 07. Buyer beware! More

We went in to look at a '12 Subaru Impreza WRX sedan. We worked with Gene who was friendly throughout the process and answered our questions about the car. When we went to sit down and talk about numbers, h worked with Gene who was friendly throughout the process and answered our questions about the car. When we went to sit down and talk about numbers, he had his sales manager put together a price sheet for us. It included the blue-book value of the car, what their asking price was, an immediate discount (without asking) of ~$1535 (This line item was labeled "Discount"), the resulting cost of the car, our trade-in value, and finally the resulting total amount along with their interest rate and an estimated monthly payment. Gene explained the numbers to me and everything was clear. We haggled on the price of my trade-in, and in the end settled on an amount. My credit union had closed for the day, so I wanted to put a $500 deposit on the car with the understanding that if I didn't get the financing I wanted from my credit union, there'd be no harm or foul and we'd get our deposit back. I handed him my credit card and when he came back, he presented me with a purchase agreement that didn't state that we'd get the deposit back, NOR did it include the discount. When I raised these issues, Gene dangled the contract in front of me and said "This doesn't mean anything, if you decide you don't want the car back, we'll give you the deposit back". Sounds good, but I still wanted it in writing. The issue of the discount was dodged entirely. Gene said there was no discount. When we complained further, his sales manager came over and explained that the numbers they presented us with were for ANOTHER CAR. She also said that the discount listed on that sheet was for a new car as a package discount (no such thing exists). When I asked to see the original paper again, she told me they lost it (over a span of 10 minutes they lost track of it and don't know what happened to it?). The sales manager refused to honor the price they initially had given me. I didn't sign the contract or place a down payment on the car. I walked out. To their credit, Gene called me the next morning to honor the numbers they had initially given me, except the number he gave me was still $400 over what it originally was. I didn't buy the car. More

Experience completely ruined by a rude and unprofessional General Sales Manager by the name of Melissa Wilson. She went out of her way a month after we purchased our new vehicle to call my husband to berate General Sales Manager by the name of Melissa Wilson. She went out of her way a month after we purchased our new vehicle to call my husband to berate him. She said that SHE was angry because we had given her dealership an unfavorable review. The only negative aspect of the review was for the excessively long wait we had when we came to pick up our car. We had completed the majority of the sale via fax but their finance dept. kept us captive so that they could try to sell us GAP insurance, extended warranty, etc. Which we had already politely declined by email when he initially sent it. When you go through the trouble of doing everything prior to avoid an extended wait, waiting for almost 3 hours with our check in hand is in an inconvenience. Avoid this dealership for their General Sales Manager's lack of professionalism and discretion. You should never call up a customer that just gave you $22K in business and yell at them. We will never return and certainly not for service. More