Ira Subaru

The worst car buying experience every With the exception of the sales person George V., everything about this car purchase was sub standard. Misrepresentation of facts, paperwork in corre With the exception of the sales person George V., everything about this car purchase was sub standard. Misrepresentation of facts, paperwork in correctly prepared, the "promise of extended coverage" if you purchase now. Then the "I never said that", from management, who clearly had and in front of others, made these statements. The attitude of buy it or else! With temporary help preparing paper work, so it had to be done an re-done several time, each requiring very careful review! And CORRECTION. Will hope to Never do business with an Ira facility again. Seeking other honest, professional Subaru dealers for on going service, as needed. More

Unresponsive Customer Service I had a great experience during the original buying experience. The salesperson was straight-forward, friendly, and simplified the process. I put down I had a great experience during the original buying experience. The salesperson was straight-forward, friendly, and simplified the process. I put down a deposit and was told that the title would be available in the next few days (within the week) at which point I could pick up my car. Over a week later, I still had not heard any update so I called and was told that they did not know why the title was not in and they did not know when it would be. Two weeks after making my deposit, I called several times leaving messages with various employees (management, sales, finance, etc.). I got no responses. The next day I left more messages, only one of which was returned. I was told that the title was being held at the bank and that this was known from the beginning (at the time of my deposit). Also, it was estimated that it would be another two weeks before I would be able to pick up my car. I was told to think over my options and call back. Since then, I have called back every day for several days leaving messages and have yet to receive any response. It has been over two weeks and I am incredibly frustrated with the service I am receiving. At the very least, I would expect a loaner car to be made available to me since it appears I will be without a car for a month or so. More

They owe me for over 12 hours of my time This review is in regard to both teh sales an service department and the lack of respect for a customers time. Lest I become more aggrivated by reliv This review is in regard to both teh sales an service department and the lack of respect for a customers time. Lest I become more aggrivated by reliving this experience I will say that I spent over 4 hour initially trying to complete the lease of a new vehicle and needed to return to complete the transaction. Upon retrun I found they had sold the car I purchased to someone else after I had purchased it. It took another 4 hours to resolve that issue. I returned for teh sticker and application of teh already purchased resistant protection and have now spent close to 5 hours waiting on the service department to complete the work on a prescheduled appointment. I spent well over 12 hours in a week at this dealership and dont plan to ever return. This reflects both the sales and service aspect of More

Suburu Danvers My experience at Danvers Suburu was very stressful.No one answers the phone except phone machine or receptionist transfers only to have no one call ba My experience at Danvers Suburu was very stressful.No one answers the phone except phone machine or receptionist transfers only to have no one call back for days. They hit you in your wallet and refuse to explain $$$$$ relating to loan contracts. Avoiding that by all means.There seems to be drama among workers and management. Had to drive there to get any answers taking up hours of my time.I will not go back to buy a car. Not fun. Check dealer reviews in the future. More

Buying a Subaru Maria Swiacke of Danvers Ira Subaru, was great She is down to earth , friendly and very helpful. I had a great experience buying my Subaru and would Maria Swiacke of Danvers Ira Subaru, was great She is down to earth , friendly and very helpful. I had a great experience buying my Subaru and would recommend Maria ...Joan C. More

What a bunch of thieving crooks! My daughter went there to turn in her impreza lease and lease a new one. We had called first and they said they had the car she wanted. When she g My daughter went there to turn in her impreza lease and lease a new one. We had called first and they said they had the car she wanted. When she got there they said the car was gone, or they couldn't give me a straight answer as to where it went.( I was calling from NYC on her behalf). Then they asked her to give them a check for $2500.00 to find a car. I got on the phone with some mope and he said they needed the 2500.00 to look for a car. I asked him what happened to the car they already said they had in stock. Then it got interesting, as they lied and lied and lied. I got my daughter on the phone and told her run as fast as she could and get away from these thieves. They tried to take advantage of a young girl, who was on her own, and her father was in NYC. Long story short, we went to Subaru of Wakefield. They had the exact impreza she wanted, no money down, just first payment, and she drove away the next day with everything cool, included were all motor vehicle fees, plates, inspection, and registration. Let me tell you, IRA Subaru is unethical, creepy, and a bunch of liars. They tried to sucker my daughter. Shame on them. And thank you to Subaru of Wakefield for being the exact opposite. More

Unreliable and shady sales techniques Driving by, I saw a 2015 WRX STI listed for $29k. After coming back the next day, it was "in the shop and being worked on," so I was unable to test dr Driving by, I saw a 2015 WRX STI listed for $29k. After coming back the next day, it was "in the shop and being worked on," so I was unable to test drive it. I was promised a call back but instead an email was sent in exact words: "as soon as it finished service..someone was immediately in to purchase it." In the same email, I was baited for a more expensive $39k Hyperblue edition. These guy's are shady, I would not trust them. Be aware of their excuses and sales techniques. They're definitely not looking out for your best interests. More

Warm Welcome, Honest dealing, Clear Explaining. I traded in my lease early to lease a roomier Forester because of knee arthritis and husband's long legs. Salesperson Gene was caring , explained thi I traded in my lease early to lease a roomier Forester because of knee arthritis and husband's long legs. Salesperson Gene was caring , explained things clearly, then tutored me well. I'm really happy with my 36 month 2016 Forrester IRA Subara lease. More

Quick services, because they simply did not check everything I told them the coolant was low for my 1 year old XV when I went there for oil changes the guy said would look at it Report said all fluids were top I told them the coolant was low for my 1 year old XV when I went there for oil changes the guy said would look at it Report said all fluids were topped. I trusted them. Got back home, Dad took a look. Coolant is still lower than the LOW mark, great. More

An unexpected experience! We needed to purchase a new vehicle and dreaded dealing with a salesperson. We selected IRA Subaru Dealership in Danvers.MA That's where we met Ma We needed to purchase a new vehicle and dreaded dealing with a salesperson. We selected IRA Subaru Dealership in Danvers.MA That's where we met Maria Swiacke. She was extremely knowledgeable, professional, and helpful, while walking us through our pursuit of the vehicle we needed. We would highly recommend IRA Subaru Dealership when looking for a vehicle. More