Ira Subaru

Excellent Leased a new car, ira Subaru was excellent through the process. The sales people were very good. I would go back to ira Subaru for my next car. Leased a new car, ira Subaru was excellent through the process. The sales people were very good. I would go back to ira Subaru for my next car. More

First time customer My first time at IRA Subaru service. Prompt,courteous, and kept me informed. Was just an oil change, but I will be back for next major service. My first time at IRA Subaru service. Prompt,courteous, and kept me informed. Was just an oil change, but I will be back for next major service. More

Very professional Very polite Lounge very comfortable The wait was not to long Yvonne very comfortable to do business with. Nice to have tv , computer, food. V Very polite Lounge very comfortable The wait was not to long Yvonne very comfortable to do business with. Nice to have tv , computer, food. Very clean bays. Very satisfied with the car. The. best car I've had . More

Got the car I wanted Good customer service . I was able to find a 2017 Subaru crosstrek at a good price . I drove my car off the lot the next day . A really joy to drive. Good customer service . I was able to find a 2017 Subaru crosstrek at a good price . I drove my car off the lot the next day . A really joy to drive. More

Sales is great...service is not. The service department forgot to put my oil cap back on after an oil change. Oil sprayed all over the engine bay and had I not noticed, the engine wou The service department forgot to put my oil cap back on after an oil change. Oil sprayed all over the engine bay and had I not noticed, the engine would've seized. I brought the car back explained what happened and they charged me for another oil change AND actually charged me for the oil cap which THEY lost. The service department is a mess here. I had a pleasant and quick process with sales so I decided to go back to have the car serviced. That was a mistake. My second experience was just as awful! Upon pulling into the bay I was told rudely to sit in my car and wait to be helped. The person in front of me was told the same thing and screamed at when she got out of her car. Learn customer service pleasantries, it's not that hard IRA!! More

Service & inspection sticker I am more than please with the service I receive at ira in Danvers from the day I purchased my car with gene D'Allesandro and all the subsiquent visi I am more than please with the service I receive at ira in Danvers from the day I purchased my car with gene D'Allesandro and all the subsiquent visits. Everyone is curtious helpful and will to share knowledge. This includes the collision center on site as well. More

Long term customer We have been doing business with this dealership and its service department since 1997. Their service personnel have always been honest, efficient, ca We have been doing business with this dealership and its service department since 1997. Their service personnel have always been honest, efficient, capable and friendly. Prices are higher but dealership service departments usually are. They get the job done and have always kept our 2 Subarus in good running condition. More

My Customer service Purchased a legacy for my wife and she loves it! Very smooth ride. Our sales consultant George Valvanis was great! My wife and I had a lot of questio Purchased a legacy for my wife and she loves it! Very smooth ride. Our sales consultant George Valvanis was great! My wife and I had a lot of questions and George we able to answer all of them without hesitation. Thank you Ira and George Valvanis! More

Cordial non-aggressive customer service I thought that "customer first" was of the past.!That is not the case with George Valvanis of Ira Subaru. We just purchased an Impreza and felt so goo I thought that "customer first" was of the past.!That is not the case with George Valvanis of Ira Subaru. We just purchased an Impreza and felt so good about it because of the way we were treated. George was not pushy, was helpful and actually made us feel very much at ease. After a sale sometimes the people forget you however I feel confident that if there was an issue George would help us navigate through the fix. I cannot comment on the service department however if the front line represents the organization I am sure they will be equals. It was refreshing to meet a salesperson who had our best interest at heart. I highly recommend Ira Subaru and George Valvanis More

Even though we purchased another vehicle 12 months prior we Scheduled a test drive and the car had no gas. Drove to a gas station and their credit card was refused. It took thirty minutes to solve this as the Scheduled a test drive and the car had no gas. Drove to a gas station and their credit card was refused. It took thirty minutes to solve this as the person sent to help went to the wrong station. At this point we ended the test drive and went back to the dealership. The salesperson and the manager got into a disagreement and the manager tried to blame the salesperson and me. After this there was a cursory apology and a totally dismissive attitude. The male manager clearly had an issue with the two incompetent females. The whole episode was sexist and demeaning. Wrote an email to the General Sales Manager over two weeks ago and have received no response at all. Clearly the dealership cares nothing about customer service and doesn't put any value on repeat business. The treatment we received was totally different than our purchase one year ago. We will not be going back and will never recommend this dealership. The Subaru car is great and there are a lot of other places to purchase one. More