Ira Subaru

I came to Ira Subaru for a second opinion after having issues with my transmission. A local garage quoted me $2,200 + labor to fix it, and I was just hoping to verify the problem and get another estimate. issues with my transmission. A local garage quoted me $2,200 + labor to fix it, and I was just hoping to verify the problem and get another estimate. I worked with Yvonne, and she went MASSIVELY above and beyond to help me out. She got the problem diagnosed correctly, did some more research, and found it was all covered under a warranty I didn't realize I had! Not only that, she got me a loaner to drive around while the repair was being done, so there was no disruption to my daily life. Yvonne single-handedly made what I assumed would be an arduous, expensive ordeal into a pleasant walk in the park. Incredible, extraordinary experience! More

Extremely disappointed in IRA. Ordered a hitch for my Forester, simple enough. I bring the car in, hitch is in place. Go home, FRIDAY... excited to take my boat to the ramp and enjoy a weekend on the wa Forester, simple enough. I bring the car in, hitch is in place. Go home, FRIDAY... excited to take my boat to the ramp and enjoy a weekend on the water. Surprise! No wiring harness. The tow unit...which was still in the box....had no hitch ball on it. SO there's a hitch, with no power connection to the trailer, no way to hook up the trailer. So no boating for me on the hot weekend. After calling, the rep says the wiring harness 'used to be standard' but they'll install it anyway. Really? A hitch without the trailer wire connections is useless not to mention illegal to trail a boat without lights operable. So I am promised they will install the wire harness and provide the hitch ball. I go back Monday, then get a call around noon to come pick up the car. Awesome...except not. I drive back and .... the hitch is not wired and there's no ball. This is AFTER I am handed the invoice and told 'sit tight, we're bringing the car around. Car is inspected for completion and NOTHING HAS BEEN DONE. So I drive home in a loaner (with no washer fluid and tires need air) with no promise to when the car will be ready. How is it that the service department would install a hitch without wiring and a tow ball would call the customer not once but twice, to come pick up a car that isn't ready? I will now make 4 total trips to get something simple done, that should have been one-and-done seamless. The dealership says 'Extraordinary Service' ? Extra bad, uncoordinated. TERRIBLE. I hate having my time wasted by incompetence and unprofessionalism. Not to mention all the needless running around getting the car registered with a couple of more unnecessary trips. Thank god for AAA on Andover Street. More

I just purchased my new crosstrek here. Enjoy the experience here and they provide the best experience for buying a car. They are knowledgeable and willing to help us get things we want. experience here and they provide the best experience for buying a car. They are knowledgeable and willing to help us get things we want. More

I am honestly so disappointed with IRA Subaru. My experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot to have me sign so they had to rush around to get my car registered, and then there were pieces missing from the car when I picked it up. I was promised two new head rests, a privacy shield, and the rubber cargo mat for the back of the trunk, and none of them were in the car. I was told they were on order and would be there in a few days, they'd call me. I let it slide because I needed my new car, and due to the pandemic shipping things can get delayed. A week later, and there was no phone call, so I called them. Got in touch with the parts department, and the parts were NEVER ordered. I spoke with the manager, confirmed the parts were actually ordered this time and then went to pick them up. Upon receiving the parts, you could clearly tell that they were just the pieces laying around the shop. The privacy shield looks like it's been through the ringer, and isn't even the one built for my car. You can CLEARLY tell that it an old garbage part, and yet they still PUT IT IN MY CAR. I'm so frustrated and angry about the treatment I've received from this Subaru dealership, and I sincerely hope that not all of them are as terrible as this one. If you have the option, go try your luck at ANY other Subaru dealership, but NOT THIS ONE. Ira Subaru may be nice to your face and willing to help, but the pleasant customer service clearly only applies when you still have money in your hands. Once they get it, you no longer matter. More

Worked there with Leo and JP. lovely team , very professional and positive. i will recommend this dealership to everyone in my family and friends. Extraordinary service professional and positive. i will recommend this dealership to everyone in my family and friends. Extraordinary service More

I'm happy with my new car and am delighted to be in a vehicle that I plan to own for a long time. The Subaru team Kat, Bill, and Ryan have been great. I will be sure to refer Ira Subaru to anyone and ev vehicle that I plan to own for a long time. The Subaru team Kat, Bill, and Ryan have been great. I will be sure to refer Ira Subaru to anyone and everyone. Believe me, I have done a lot of shopping around before I settled on Ira. I'm glad I took my time, otherwise, I would have missed making a deal that I feel good about. More

Our initial experience was not great. We drove 45 mins to see a car that your internet sales person said was available only to find out that it wasn't. We felt bait and switch but Jean Pierre went over an to see a car that your internet sales person said was available only to find out that it wasn't. We felt bait and switch but Jean Pierre went over and above to help us feel better. He even offered to reimburse us for our gas for driving up! That's when we knew we were working with someone who cared about the experience and not just the money. In the end we were able to come to agreement on another vehicle that my wife is thrilled with. Thank you JP!! More

Excellent Customer Service. Charles was amazing as my salesperson. Everything went smoothly and our communication was very cordial. Thank you for the fantastic experience buying my new Forester. salesperson. Everything went smoothly and our communication was very cordial. Thank you for the fantastic experience buying my new Forester. More

While we got a good deal on a used Subaru and were happy with our sales rep. Jeanne Pierre once the sale was made the customer service went down hill fast. Waited 4 days to get finance information despi with our sales rep. Jeanne Pierre once the sale was made the customer service went down hill fast. Waited 4 days to get finance information despite multiple phone calls. The web site clearly states that due to Covid 19 they will deliver purchased vehicle to your home but when this service was requested we were told that we are no longer in a pandemic. Really, all those masks and social distancing fooled me. If this service is not offered then please don't advertise it. Lastly, there is no owner's manual with the car. I have never bought a used car without this being in the glove box. More