Ira Subaru

This was the worst experience I have ever had with with a dealership. I sent an online inquiry which they immediately replied to. I set an appointment to come in and test drive the next day. The initial meet dealership. I sent an online inquiry which they immediately replied to. I set an appointment to come in and test drive the next day. The initial meeting was already rocky, but I put a refundable deposit on it because the car supposedly needed to go to the shop and the I would be able to purchase it a couple days later. Well, almost a month later of unreturned phone calls, new excuses about titles, and false deadlines I finally asked for my money back. CHRIS SHIELDS, my sales woman, starts YELLING at me and trying to gaslight me and straight lies about what actually occurs and what she told me about the situation. She was so rude, loud, condescending and the most unprofessional person I have ever dealt with. I will tell everyone I know how awful my experience with Ira Subaru was. Their phone systems are so bad I couldn't even get through to management to report CHRIS SHIELDS. I ended up buying a way better car for cheaper through Car Max in Danvers. They were amazing. Highly recommend them! More

This service department is fantastic. Roger got me in without even having an appointment and never having been in the system before. He treated me with respect and throughout my entire ex Roger got me in without even having an appointment and never having been in the system before. He treated me with respect and throughout my entire experience I never felt like I was being undermined or overlooked. Many places I’ve gone are extremely condescending to a small female like me, even when you know your stuff, and I never once got that impression here. Highly recommend coming here for service. More

If I could give zero star, I would. My husband purchased two used vehicles in September 2021. We worked with the Sales rep Leo. Everything went well with the sale. However, less than a My husband purchased two used vehicles in September 2021. We worked with the Sales rep Leo. Everything went well with the sale. However, less than a month after, there was a problem with the 2016 Honda Civic brakes. Both my husband and I called the Servicing Department. We were told by two separate employees to take the vehicle to a Honda Dealership as Ira Subaru was not equipped to take care of the Honda Civic brakes. Since my husband was moving out of state the next day, he wanted to ensure the vehicle was in proper working condition for our daugher who remained behind for college. He spent $647.41 to repair the brakes at the Honda Dealership in Lynn, MA. When we later spoke with the Sales Rep and Servicing Dept. at Ira Subaru, Danvers, MA nothing was done to reimburse us the out-of-pocket expenditure for the Honda Civic brakes repair. I emailed Rafael Ortiz who said in and email response October 13, 2021 that he would pass the information on to the General Manager. To date, we have had no email or phone response. Since this is a matter of integrity on Ira Subaru's part, we would like to be reimbursed the full amount spent to repair the Honda Civic brakes about two weeks after purchasing this vehicle. My email address and phone number remains the same. Would someone contact me regarding this matter. I wouid be happy to forward a copy of the receipt. I updated my rating from one star to three star because Jeff Lubas followed through on reimbursing the funds for the out-of-pocket expenditure. The refund check was received towards the end of October 2022. Jeff, thank you for your due diligence. More

After completing the contact info, nobody reached out to assist me. I’m not sure what their protocol is for connecting with potential customers. assist me. I’m not sure what their protocol is for connecting with potential customers. More

Don't recommend at all! scheduled an appt to drive a car, called before leaving home to tell them we would be there at our appt time and, to ensure the car was still there. scheduled an appt to drive a car, called before leaving home to tell them we would be there at our appt time and, to ensure the car was still there. Kimberly assured us it was and quite curtly told us that she wouldn't sell a car that had an appt. we showed up to be told by rich that there was someone working a deal but, if it fell through, the car was ours. when we returned from the road test, we were informed the car had been sold. the sales managers response? "we're not a holding facility " and regardless of our appt, the person that walked in off the street was allowed to buy the car we were scheduled for. unscrupulous and unprofession More

Recently purchased a used vehicle from Ira Subaru. Hard to find a late model with under 4K miles. Marc Rowe in sales was very professional and kept me up to speed throughout the entire process. The ca Hard to find a late model with under 4K miles. Marc Rowe in sales was very professional and kept me up to speed throughout the entire process. The car was delivered in tip-top shape. Also special thanks to Jean Pierre in finance for securing best rate around, as well as GM Roscoe, Jeff, Kim, Chris and Emilio. The vehicles from IRA also come with ResistAll which gives me some good piece of mind. Thanks again Team Subaru. Look forward to seeing your new dealership this winter. More

I really had a very bad experience with this dealership. And I will not recommend for anyone And I will not recommend for anyone More

Dirty vehicles. Poor service. Blind sales people. Obvious damage on cars. Cigarette burns in all seats. Missing parts on car. Shift lock missing, nuts missing off wh Poor service. Blind sales people. Obvious damage on cars. Cigarette burns in all seats. Missing parts on car. Shift lock missing, nuts missing off wheel, ignition scratched, cracks and chunks of material ripped out of cars. Doors gouged and holes punctured. Offered to Frankenstein seats from a dead car I saw on the lot into a vehicle to fix issue but ignores 80% of damage all over the vehicle. More

Deceptive and dishonest internet sales staff. Was informed by email and text that a BRZ was available for test drive. Confirmed time for test drive, arrived at dealership and was told no BRZs availab informed by email and text that a BRZ was available for test drive. Confirmed time for test drive, arrived at dealership and was told no BRZs available. Asked internet sales person why she lied to me and she said “I’m sorry”. I then spoke with manager and he apologized. Two days later I received text from another Ira Subaru internet sales person who told me they had a BRZ available for a test drive; another lie. More

Worst and Fake prices. Waste of 60 mile/70 minute drive. Cars.com should make sure there are no hidden items in the prices. Cars.com should make sure there are no hidden items in the prices. More