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Ira Subaru

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.7
776 Reviews
Welcome to Ira Subaru of Danver's, where excellence meets the road! As the General Manager, it is my pleasure to introduce you to our dealership and the unparalleled experience we offer to every customer who walks through our doors. At Ira Subaru of Danver's, we understand that buying a car is not just about finding a mode of transportation; it's about finding a vehicle that fits your lifestyle, meets your needs, and exceeds your expectations. Whether you're in search of a reliable sedan for your daily commute, a spacious SUV for your growing family, or a rugged crossover for your outdoor adventures, we have a wide selection of Subaru vehicles designed to tackle any journey with confidence and style. What sets us apart at Ira Subaru is our commitment to customer satisfaction. From the moment you step onto our lot, our team of dedicated professionals is here to guide you through every step of the car buying process. We take the time to understand your unique preferences and requirements, ensuring that you find the perfect vehicle that aligns with your budget and lifestyle. Our knowledgeable sales staff is here to answer any questions you may have about our vehicles, features, and financing options, making your car buying experience stress-free and enjoyable. We believe in transparency and honesty, providing you with all the information you need to make an informed decision that you can feel confident about. But our commitment to our customers doesn't end when you drive off the lot in your new Subaru. Our state-of-the-art service center is staffed with factory-trained technicians who are equipped with the latest tools and technology to keep your vehicle running smoothly for years to come. Whether you need routine maintenance, repairs, or genuine Subaru parts and accessories, you can trust our service team to provide you with top-quality care and exceptional service every time. At Ira Subaru of Danvers, we are more than just a dealership; we are a family. We take pride in building long-lasting relationships with our customers, earning their trust and loyalty through our dedication to excellence and unwavering commitment to customer satisfaction. Thank you for considering Ira Subaru for your automotive needs. We look forward to welcoming you to our dealership and helping you find the Subaru of your dreams. Experience the difference today!
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97 Andover Street

Danvers, MA

01923

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Showing 776 reviews

June 06, 2023

Dealership provided excellent service, dependable and efficient insight on my potential options on the problems I had More

by Ericegutie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
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June 03, 2023

The Ira Subaru building is very clean. The service person I dealt with was quite friendly and helpful More

by capecas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Jun 10, 2023 -

Ira Subaru responded

Thank you for being our customer, we appreciate your kind words!

June 03, 2023

My appointment was efficient and I was very pleased with the appointment. I have everything done at Suburu service because they keep my car running safely and they are trustworthy. More

by acneedham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
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Jun 08, 2023 -

Ira Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 02, 2023

ATTENTION: PLEASE BE PREPARED TO WAIT MONTHS BEFORE GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND More

by Curtis Jackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roscoe Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Coughlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Louzada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elie El Hachem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Jeff Lubas
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Jun 14, 2023 -

Ira Subaru responded

Curtis Jackson, Thank you for your review. Unfortunately, we could not find you in any of our vast records. If you used another name, please contact me. In regards to your assertion, we are required by law to only sell vehicles with titles in-house. Please contact me directly so that I can better understand your concern and I am sure I will be able to resolve it. My email is roscoerobinson@group1auto.com Roscoe Robinson General Manager

June 01, 2023

New building, new experience. Yvonne was wonderful taking care of our every need and keeping us informed every stop of the way. Our mechanic was there to greet us when we picked u More

by Angie G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan and Yvonne
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Jun 05, 2023 -

Ira Subaru responded

Hi Angie G., we are very happy to have provided you with such a positive experience!

May 31, 2023

They are so helpful and you feel like you’re one of them, I like how they are doing their job like a family. More

by Nermin Al Deghli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Looney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : She is so sweet and helpful.
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Jun 10, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 19, 2023

They tried hard to sale us things we didn't want because it was a cheap used car. More

by fergomol
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Devin Looney
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Ira Subaru responded

Thanks so much for your review, but I am afraid I don’t understand your point. We don’t sell “cheap” cars…we do offer vehicles at every price point for our valued customers. Please contact me at roscoerobinson@group1auto.com so that I can better understand your concern. Thanks so much for being a valued customer! Roscoe Robinson General Manager

May 03, 2023

Excellent communication, follow up and very helpful. Would deal with them in the future. Regards More

by w.g.kirby
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elie El Hachem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Ira Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 03, 2023

I had such a great experience. The sales person was not pushy. It was a very pleasant experience. I would recommend to anyone More

by dvaldez61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Metellus
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May 12, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 12, 2023 -

dvaldez61 responded

I will definitely be telling friends who are looking to purchase a car!

April 17, 2023

Buying from this dealership in January has been such a headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped m More

by Madinak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Emilio Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Louzada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Rowe
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Apr 26, 2023 -

Ira Subaru responded

Madinak, Thank you again for the review. Your “paranoia” is unfounded. You have a great car and I understand it is your first purchase. Please come contact me as you have my personal cell number and we can arrange to take you thru the operation of your vehicle again so that you do not have the “deep paranoia that the car will malfunction soon” feeling. You can also reach out to me at roscoerobinson@group1auto.com. I look forward to hearing from you soon and putting any concerns you may have to rest. Roscoe Robinson General Manager

May 05, 2023 -

Madinak responded

Despite none of my grievances being addressed about my IRA, I had given up on any notion that my initial complaints about the car would be addressed. Frankly because it has caused so much stress and time wasted. Recently, I’ve received several notices from, my loan holder that they have not received my title. If this does not get addressed by June my interest rate on my car will go up 18%. I bought this car in JANUARY! Each time I have followed up with more than several calls to both Emilio at IRA Subaru Danvers and left voicemails and Rosco. None of whom have responded to my requests the last month plus - I left a google review publicly where Rosco asked me reach out but never followed up despite my many calls at his number 978 739 8853. I would call every few days at this point. I have called the shop and they have stated that he would get back to me following his travel to texas but it has not happened. I have checked my log list via my phone provider and it shows that I have called Rosco at least 15 times in the last month. Today I finally demanded to speak to Emilio where he found that my title was sent to a different financer. He proceeded to say that the DMV had sent it to the wrong address. He proceeded to say that we don’t know why the DMV sent it to the wrong address but it’s out of our hands since you are the owner but I can do you favor and try to figure it out. I am to follow up with the DMV who will accurately tell me why the title was sent to the wrong address which I believe whole heartedly that your location in Danvers is responsible for this. Please let me know if you trying to right a dealerships wrong is doing me a favor. Once I brought up the fact that the customer experience emilio stated “I am just trying to get free stuff” when I had originally requested that the battery jump I bought out my own pocket be compensated. Who says that to a customer who made a large purchase? Which by the way I have not received any type of free stuff despite the stress purchase has caused me. My new car’s battery dying while I was in Maine in a middle of a snow storm and my car insurance had not kicked in yet is not the experience I wanted. Having my car shake while on the highway is not what I want. My car laging in certain scenarios is not what I want. Frankly, I am tired of this run around! I’ve spent countless hours, missed work and appointments in result of this purchase, IRA’s oversight, and lazy customer service and lack of care. I had been patient many times understanding that people are busy and overwhelmed but 2 months for a title is far too long to get a simple response and a plan of action.

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