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Ira Subaru

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,253 Reviews
Welcome to Ira Subaru of Danver's, where excellence meets the road! As the General Manager, it is my pleasure to introduce you to our dealership and the unparalleled experience we offer to every customer who walks through our doors. At Ira Subaru of Danver's, we understand that buying a car is not just about finding a mode of transportation; it's about finding a vehicle that fits your lifestyle, meets your needs, and exceeds your expectations. Whether you're in search of a reliable sedan for your daily commute, a spacious SUV for your growing family, or a rugged crossover for your outdoor adventures, we have a wide selection of Subaru vehicles designed to tackle any journey with confidence and style. What sets us apart at Ira Subaru is our commitment to customer satisfaction. From the moment you step onto our lot, our team of dedicated professionals is here to guide you through every step of the car buying process. We take the time to understand your unique preferences and requirements, ensuring that you find the perfect vehicle that aligns with your budget and lifestyle. Our knowledgeable sales staff is here to answer any questions you may have about our vehicles, features, and financing options, making your car buying experience stress-free and enjoyable. We believe in transparency and honesty, providing you with all the information you need to make an informed decision that you can feel confident about. But our commitment to our customers doesn't end when you drive off the lot in your new Subaru. Our state-of-the-art service center is staffed with factory-trained technicians who are equipped with the latest tools and technology to keep your vehicle running smoothly for years to come. Whether you need routine maintenance, repairs, or genuine Subaru parts and accessories, you can trust our service team to provide you with top-quality care and exceptional service every time. At Ira Subaru of Danvers, we are more than just a dealership; we are a family. We take pride in building long-lasting relationships with our customers, earning their trust and loyalty through our dedication to excellence and unwavering commitment to customer satisfaction. Thank you for considering Ira Subaru for your automotive needs. We look forward to welcoming you to our dealership and helping you find the Subaru of your dreams. Experience the difference today!
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97 Andover Street

Danvers, MA

01923

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Showing 1,253 reviews

April 04, 2026

Great service and friendly. Communicate well and is willing to work with you to meet your need. More

by Yokly Leng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean Pierre "JP" El Hachem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kat Phommathet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Habib Chaaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 04, 2026

Always amazing customer service. The service is always quick, reliable, and they do a great job More

by arianna123911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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April 02, 2026

Excellent customer service as usual! I spent less time waiting for service to be completed than I was told initially. More

by genyak55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Apr 03, 2026 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2026

Mostly routine service they did find a bit of rust on the muffler but instead of telling me the work needs to be done there which would be extremely expensive they are referring me to a specialty place that More

by jillsirignano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Apr 03, 2026 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2026

I didnt feel pressured, and I like that. Everyone was friendly and answered any questions More

by Ccoast13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 03, 2026 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2026

Knowledgeable, friendly,excellent communication. Have been coming to Ira Subaru for at least 16 years or more More

by Nfolding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Apr 05, 2026 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 31, 2026

Lindsay always takes great care of us and makes sure our car gets exactly what is needed. More

by Sullycyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay
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Apr 05, 2026 -

Ira Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lindsay here at Ira Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2026

Great experience at Danvers IRA Subaru! Came in for an oil change and state inspection, and everything went smoothly. Ms. Yvonne was amazing—super friendly, patient, and very helpful. She More

by Jai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Apr 05, 2026 -

Ira Subaru responded

Jai, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2026

Very prompt and attentive. Great customer service by Yvonne. I highly recommend this dealership to my friends and family. More

by pennydoulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
Mar 30, 2026 -

Ira Subaru responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 26, 2026

Service writer Grace isn’t a great worker. I had to call to check on my car never received any updates on what’s was going on. Went to pick up rent a car and found out my car was supposed to More

by Crazymommy04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t dealer with anyone
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Mar 26, 2026 -

Crazymommy04 responded

The the mechanic was surprised that the car was sent home. He is a very good worker check with him to make sure the car was safe for me to drive with my grandchildren. It was like they didn’t care that there were kids in the car.

Mar 30, 2026 -

Ira Subaru responded

Thank you for your feedback. After reviewing the repair order and the communication history in full, we found that the work on your vehicle had been completed and that our advisor made multiple documented attempts to keep you updated throughout the process. Our review also showed that inaccurate information was introduced when the normal communication process was bypassed and you reached out directly to a technician, using a personal connection from your prior employment here, before that technician had the full and current status of your vehicle. This created unnecessary confusion and resulted in inaccurate information being posted publicly. Given your prior employment with our store, we do not believe the comments directed at Grace fairly reflect how this visit was actually handled. Grace was informed, professional, and made repeated efforts to communicate appropriately throughout the repair process. We stand behind her and the way this visit was managed. We take great pride in the people we hire and the training we provide to ensure our customers receive the highest level of service possible, and Grace is no exception. She is a strong representative of our store, consistently provides excellent service, and is frequently complimented by the customers she works with. If your concern was genuinely about the quality of the work or the handling of your visit, you had direct access to store leadership, including myself and our General Manager, and every opportunity to raise those concerns with us directly so they could be reviewed and addressed appropriately. Choosing to post publicly rather than use those channels does not reflect an interest in resolution as much as it reflects an interest in public criticism. We will always support team members who work hard, communicate professionally, and do right by our customers. Daniel Hutt Service Manager dhutt@group1auto.com

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