Ira Lexus Danvers - Service Center

New vehicle which is a year old is great. Service department for routine 10k mile service was disappointing. Took over three hours even though they were aware I was waiting. Also learned upon Service department for routine 10k mile service was disappointing. Took over three hours even though they were aware I was waiting. Also learned upon arrival that they would have picked up the car which would have been nice to know before I got there given I live 120 miles away. More

Always a great experience! ! We are always taken care of in a timely and efficient manner. ! We are always taken care of in a timely and efficient manner. More

The assistant service manager, Dennis was very helpful and knowledgeable. With the maintenance alert, I thought that it’s time for oil change. Dennis told me my car has only 5000 miles since last oil chan and knowledgeable. With the maintenance alert, I thought that it’s time for oil change. Dennis told me my car has only 5000 miles since last oil change. No needs for the oil change, however, engineer found the lower oil pan gasket was leaking. So this has been fixed. More

Outstanding service. Very cordial and accommodating. The facility is beautiful. Nothing but great service from Ira Lexus. Very cordial and accommodating. The facility is beautiful. Nothing but great service from Ira Lexus. More

I love the ease of making appointments and I love getting a service representative that gets me and my car in and out quickly. a service representative that gets me and my car in and out quickly. More

Always a pleasure to have service at IRA Lexus in Danvers. Efficient, pleasant service, nice waiting area - car comes back cleaned and well serviced Danvers. Efficient, pleasant service, nice waiting area - car comes back cleaned and well serviced More

Very efficient service area. All the staff are very knowledgeable and friendly. Good communication. With customers. All the staff are very knowledgeable and friendly. Good communication. With customers. More

I have been taking my Lexus here for service since 2015. Excellent service, great loaner car service and the service manager s are so helpful and friendly. Brianna is great to work with Excellent service, great loaner car service and the service manager s are so helpful and friendly. Brianna is great to work with More

Everyone I've encountered goes above and beyond to make my visit a pleasurable one, no matter what my purpose was. my visit a pleasurable one, no matter what my purpose was. More

Attentive and polite service advisor. Clean car and fast service. Pleasant well stocked customer lounge. Thank you! Clean car and fast service. Pleasant well stocked customer lounge. Thank you! More