Ira Lexus Danvers

It has been a long time since I purchased a new car and was pleasantly surprised at the energetic and friendly welcome I received at Ira Lexus in Danvers. I was given prompt, courteous attention and infor was pleasantly surprised at the energetic and friendly welcome I received at Ira Lexus in Danvers. I was given prompt, courteous attention and informative answers to my questions. What I really liked was a lack of sales pressure. When I indicated, at my first visit, that I wasn't ready to make a deal yet, that was the end of the discussion on that point. Cleiton Silva, my sales consultant, was respectful of the process going forward on my terms, and was always accessible by phone or email to answer questions or forward me requested materials. He was a pleasure to deal with. When, in the flurry of the sale, I forgot to include a cargo mat in the final configuration, he worked his "magic", several days later, to give me a well-below dealer cost for it. Dan Kaboub was equally polite and welcoming. He quoted me prices on two cars, very good prices, and without any follow-up pressure to buy. When I became convinced of the car I wanted, the deal was made very quickly and was more than fair. As can happen, I had a concern about an item price after the deal had been drawn up. Dan did not hesitate to rip it up and draw up a new agreement. His words were: "We want you to be happy with this deal, because we value adding you as our customer". They no doubt have the big picture in mind. All in all, my experience was first-rate. More

I retired from my corporation 7/1/08 with the desire to buy a new Lexus ES350. After shopping many Lexus dealerships, I settled on Ira Lexus of Danvers for a number of reasons. First, it was the salesman I buy a new Lexus ES350. After shopping many Lexus dealerships, I settled on Ira Lexus of Danvers for a number of reasons. First, it was the salesman I dealt with. Arthur Kaplan is a true professional who knows his business and LISTENS to what the customer wants and needs. Second, it was the business environment I was exposed to from sales to service, pleasant and cooperative. Finally the price was extremely competitive for what I wanted in the car. I would highly recommend this dealership and Arthur Kaplan as a representative of the dealership to purchase a new Lexus. More

well first i have to say that before going to this dealer i went to two other dealerships. i went to watertown and herb brefore going to IRA. well this all started over the phone with Kevin McDonald, i talke i went to two other dealerships. i went to watertown and herb brefore going to IRA. well this all started over the phone with Kevin McDonald, i talked to him for 2 day before going in the dealership. i told him everything that happen at lexus of watertown (worst place to go) and then i told him what i was looking for in a car and how much i was looking to pay for. he told me that what i said was very reasonable and it sounded do able. so i ended up going in a they told me the Kevin McDonald wasnt a sales person, and Stephanie Hoven could help. i was a little bummed but Stephanie Hoven was a great person to deal with, she didnt try to pressure us in buy anything else she asked us what we were looking for and i told her that ive already talked to Kevin, so she pulled up and the details that kevin left for a sales person. long story short, IRA lexus is the place to buy car and lexus of watertown is the worest because , IRA plays no trick and makes sure the costumer gets what he was looking for and they did that. we signed the papers that same day (11/2/05), and we were just thinking about going in a hopeing for a disappointment, but they proved me wrong. but i forget the manager was a great person to deal with . More

I had a great experience at Ira lexus of Danvers. Brought my car in for repairs my mirrors were not working - they needed to order a new set of them.They called me when the new set was in gave me a loaner ca my car in for repairs my mirrors were not working - they needed to order a new set of them.They called me when the new set was in gave me a loaner car to use for the day.( no time off from work) it was great. Came back later that day my car was ready (washed & cleaned). The service person that check my car in was very courtious.My experience at Ira lexus (Danvers) from buying my car there along with service has been a very pleasant one. Thank you John Mullen More

Car shopping is one of my least favorite things to do. Not many people like to. However at Ira Lexus of Danvers, they showed me that it's really not as bad as many people think - myself included. I was Not many people like to. However at Ira Lexus of Danvers, they showed me that it's really not as bad as many people think - myself included. I was treated with the utmost respect and courtesy, and when I was with the employees, their focus was solely on me and how they could get me what I wanted. I had one employee go out of their way to check other areas to find the exterior and interior color that I liked. When I found that none of those were available, I had another employee actually bring other colored cars INTO the showroom so I could see different color schemes. He then continued to explain to me in depth how colors can really affect the look and feel of the car. I ended up with something I never thought I would see myself driving - a white exterior with a tan interior. I absolutely love it and wouldn't have chosen that if someone hadn't taken the time to work with me. In terms of price, I got one of the best deals around. The Finance Manager was willing to work with me and he did everything possible to get me just what I needed in my price range. Many times you think of Finance Managers pushing you to make a decision, but this man really did a wonderful job in letting me think everything through before making such a big commitment. He answered all of my questions very sincerely and his phrase was, "This is your decision. I just want you to be happy with your purchase." That made me feel really taken care of. The wonderful experience with Lexus didn't end when I picked up the car and drove off. I had someone call me to follow up on how I liked the car and to make sure I had made it home safely. To me, this says a lot about their customer service in that they stress the follow up piece of a sale, not just the actual deal. Overall, Ira Lexus of Danvers exceeded my expectations in customer service and I really don't think car buying is as bad as I once used to. I owe that to Ira Lexus of Danvers. Thank you! More

They CARE about the customer. From Sales to service they They CARE about the customer. From Sales to service they are outstanding. Management watches very closly and is always available for qustions. Se They CARE about the customer. From Sales to service they are outstanding. Management watches very closly and is always available for qustions. Service staff are excellent. I have been a satisfied customer since 1991.. I will continue to recommend this group. Managem,ent are involved with customers. Their prices are right and they are polite and concerned about my welfare. I continue to recommend this dealership. They are outstanding and care about me. I will always support IRA Lexus and you should try them.. More