Ira Lexus Danvers

I had the best experience at IRA in Danvers! My salesman Mark was enjoyable to work with, he didn’t pressure me into buying a car that was available in the lot. I was able to buy the NX 350H th My salesman Mark was enjoyable to work with, he didn’t pressure me into buying a car that was available in the lot. I was able to buy the NX 350H that was being built and shipped! I received a fair trade on my used Lexus. When my vehicle arrived I met with Mark to review my purchase and my car as it just arrived off the delivery truck! It wasn’t ready to drive yet! I then met with Gabe in finance who was also great to work with! He didn’t pressure me into getting more options I didn’t want, although I did end up with some additional maintenance and service! Mark delivered my car to me yesterday and spent time setting up several options including the Lexus App! He went the extra mile to be sure I had what I needed to drive off! I look forward to having service with IRA in Danvers and future purchases with them!! More

Mark McClean is our service advisor and he always does a great job of getting us just the services we need. great job of getting us just the services we need. More

Very good service. In and out in. Couple of hours. Used a loaner vehicle to go shopping to kill time. Everything came out great. Abraham took good care of us. In and out in. Couple of hours. Used a loaner vehicle to go shopping to kill time. Everything came out great. Abraham took good care of us. More

Everyone very curtious with all my needs and explained all my questions with no hesitation will definitely come back all my questions with no hesitation will definitely come back More

Ira Lexus is a class A dealership with customer service in mind. The service rep that handled my vehicle ( Dave Gesler) was over the top helpful in keeping me informed of the status of my vehicle and respo in mind. The service rep that handled my vehicle ( Dave Gesler) was over the top helpful in keeping me informed of the status of my vehicle and responding to all my questions. More

great service- Jasón was personable and friendly. . I liked that I didn’t feel pressure to buy anything. . I liked that I didn’t feel pressure to buy anything. More

Very attentive to customers, even when their car is 13 years old! I feel seen. years old! I feel seen. More

Mark Mclean is my service advisor and Manny Rosa is my technician. There is always good communication and updates . I trust them both completely on the advice that is given and the work that is done technician. There is always good communication and updates . I trust them both completely on the advice that is given and the work that is done . I’m never disappointed. More

New vehicle which is a year old is great. Service department for routine 10k mile service was disappointing. Took over three hours even though they were aware I was waiting. Also learned upon Service department for routine 10k mile service was disappointing. Took over three hours even though they were aware I was waiting. Also learned upon arrival that they would have picked up the car which would have been nice to know before I got there given I live 120 miles away. More

Always a great experience! ! We are always taken care of in a timely and efficient manner. ! We are always taken care of in a timely and efficient manner. More