Ira Lexus Danvers

The wait was just too long, 2 hrs for factory recommended service? (Basic 5k miles) No kids play area, this is notable. service? (Basic 5k miles) No kids play area, this is notable. More

Scheduling the appointment online was not easy as I needed a loaner car. Called some remote call center three times to get things set up correctly. NO ONE in the call center seems to know anything bu needed a loaner car. Called some remote call center three times to get things set up correctly. NO ONE in the call center seems to know anything but the script on their screens. At the dealership, the car inspection was quick, video summary and phone call came pretty quickly in around 2 hours. Tyler Costa (service manager) was friendly, prompt, polite. The work was completed on time. It was expensive, but I do trust the dealership to have qualified mechanics to do the job right. I have gone to IRA Lexus for about 20 years now. They are super reliable. I have almost enjoyed making them rich. The new call center is a joke. More

Great service as always, Jennifer is a pleasure to work with. Would highly recommend IRA Lexus. with. Would highly recommend IRA Lexus. More

Mark always gets back to me promptly. Booking service for my car is effortless and easy. Booking service for my car is effortless and easy. More

Very knowledgeable and attentive salesman. It was easy to negotiate a deal. No pressure or games. Helped set up apps and Bluetooth. It was easy to negotiate a deal. No pressure or games. Helped set up apps and Bluetooth. More

One word sums it all: Disappointing. I understand that bringing my car to the dealership for service means I will pay slightly more, and I accept that. But this time I drove away mad and I understand that bringing my car to the dealership for service means I will pay slightly more, and I accept that. But this time I drove away mad and feeling like I cannot do business with you anymore. I brought the car in for the 35000 miles service. The odometer says 20,872 miles but I understand it’s time not miles in my situation. I dropped off the car early and went home to wait for the call telling me the vehicle was ready. Then I got the text that there was additional recommended work to approve. Per your technician, you recommended 4 new tires @ $1,454, new wiper inserts @ $47, and AWD alignment @ $199. I immediately called Jennifer Perry and told her I would not authorize tires at that price, pointed out you have alignment on sale @ $169, and asked how come, if the wiper blade inserts were replaced in January, I needed to replace them again. These inserts were Lexus OEM and supposedly high quality and never before had I had to replace wiper inserts every six months. She said she’d look into this and call me back. In the meantime I too looked into things and found the exact same tires at a more palatable price elsewhere. A while later Jennifer called back and said that the wiper inserts would be replaced under warranty, she also said that although they did not discount tires, the service manager had agreed to a $200 customer discount break on the tires. By my calculations that was still more than I’d pay elsewhere for the tires but it would save me the hassle of another appointment, etc. so I agreed to approve the replacement for $200 less than originally quoted, and the AWD alignment at the sale price of $169. By my calculations that was $277 less ($47 on the wipers, $30 on the alignment, and $200 on the tires). I was then told the work could not be completed until Saturday. That was inconvenient but, I could move things around and make it work. So on Saturday I show up to pick up the car, and the wiper blade inserts were replaced under warranty as promised, the tire CLD offer is down from $200 to $100 and the alignment was charged not at the sale price but at the full $199. I could have made a scene but that is not my style so instead, I grudgingly paid $130 more than agreed to, and drove away simmering. I’ve been a loyal customer for years. I have been flexible and never made a fuss when the car wasn’t ready as promised. I’ve been cordial and respectful of the reps that worked with me. And now I will go elsewhere because you have made it clear that loyalty goes only one way. It’s too bad. If I had not politely inquired about the wiper inserts you would have gladly charged me $47 for something I shouldn’t have been charged for in the first place, you did not honor the sale price on the alignment charging me the full $199, and rescinded the $200 CLD adjustment on the tires, lowering it to $100 without any discussion or explanation. How I can trust that I am getting the service I pay for going forward? Sadly, I’ll take my business elsewhere now and next year, when it is time to buy a new car, Ira Lexus will not be selling me a new vehicle. More

This is my FOURTH Lexus that I’ve purchased from IRA Lexus of Danvers. I keep coming back because of the quality, the sales people and the service department. I’ve worked with Rick Kizner for over 20 ye Lexus of Danvers. I keep coming back because of the quality, the sales people and the service department. I’ve worked with Rick Kizner for over 20 years and he’s sold cars to my son and my father in law as well. Jennifer in the service department is wonderful to work with. I thought about finally making a switch to another car this year, but after driving others, nothing compares to Lexus. More