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Ira Lexus Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,230 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,230 reviews

May 14, 2025

Mark provided the most excellent service. He answered all my questions and helped me find exactly what I was looking for. Thanks Mark! More

by Andymoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Gordon
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May 14, 2025

I’m always happy with my service and Brianna was very caring and they took my car and found the problem and helped with a few others I had. Adrienne English More

by adrienne-eng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
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May 14, 2025

Horrible experience. I will never return. I purchased my Lexus there but will contact another shop for all future repairs. More

by judith.lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Bernard
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May 13, 2025

GREAT SERVICE DEPT. Very NICE ATMOSPHERE WAITING AREA, WITH SNACKS. DRIVE IN TO SERVICE IS CONVENIENT. KUDOS TO ALL. ROB CERABONE. More

by robertcerabone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025

I have never dealt with such unprofessional salespeople in all my years of buying a high end vehicle. The way they spoke to me when I questioned price due to trade value and like children said- ‘fine take More

by KD
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jason Piazza, James Brooks
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May 14, 2025 -

Ira Lexus Danvers responded

We appreciate the opportunity however a deposit should have never been made to reserve an incoming vehicle with terms not fully agreed upon. We do not reserve vehicles unless both parties are in full agreement on stated terms to provide transparency. This situation could have been avoided if the vehicle of interest was not reserved and waited for it to arrive and if was still available to have the trade in value assessed at that time. Thank you for taking the time to speak with me and wish you the best in your future purchases. Willy Moy, General Manager, wmoy@group1auto.com

May 14, 2025 -

KD responded

No acknowledgment of the extremely unprofessional behavior of your two sales people? I will ensure I tell everyone know to go to Lexus Watertown. Thank you.

May 14, 2025 -

KD responded

100% Jason said a deposit is a deposit and can be given back for any reason. Please review your policies.

May 10, 2025

Always get great service at Ira Lexus. Service reps are the best I’ve ever dealt with. More

by rosehogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry, Mark Maclain
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May 13, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2025

Excellent service, greetings and work performed. Special thanks to Brendan in the service department for his outstanding service. More

by Lar444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
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May 13, 2025 -

Ira Lexus Danvers responded

Hi, we're happy you found Brendan to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

May 09, 2025

I appreciate the efficiency, timely, and helpful service. I receive every time I go in special thanks to Jen, and Ricky. More

by Susangarvey2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry & tech Ricky
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May 11, 2025 -

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We hope to see you soon!

May 09, 2025

Wonderful service 👏 i received. The service member was very thorough,professional and polite 😀.I'm very happy More

by evbuigori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
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May 12, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2025

Jen P is awesome. Showed up for 11am appt and oil change and inspection sticker done by noon!! Didn't use but customer lounge was clean and spacious with a good selec More

by BIGE999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen P
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May 10, 2025 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff Jen to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

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