Ira Ford Auburn

This was the best car buying experience I ever had. I purchased a new Mustang Convertible, they customized it for me and also made some good suggestions that I had not considered. The wait at the factor purchased a new Mustang Convertible, they customized it for me and also made some good suggestions that I had not considered. The wait at the factory was suppose to be three months, but I needed it sooner. Mr. Langway put the order in personally, made several phone calls, followed up and got the new car to me in 5 weeks! The responsiveness was great to my questions and the pricing could not be matched anywhere. The ease of the transactions with registation and insurance was phenominal as I did not have to do anything but show up and drive away. The car was perfect as promised. There were no problems, surprises or extra fees. I do not normally go out of my way to write reviews or do surveys, but these guys deserve the accolades because they turned a sometimes pain experience into an easy one. More

I recently purchased a new Ford F 150 Lariat from Langway Ford. I must say it was one of the best experiences I have had with a car dealership in a long time .It was evident from the beginning that they trul Ford. I must say it was one of the best experiences I have had with a car dealership in a long time .It was evident from the beginning that they truly care about the customers. My sales person Harold Reilly was the best, he worked with me on every aspect of the deal sharpening his pencil when he could. I would not hesitate to recommend Langway Ford to my family and friends. More

I definitely recommend this dealership. I do not have a lot of experience when it comes to car shopping, so I was very insecure in what to get and on the whole process. I am very glad that Langway Ford was lot of experience when it comes to car shopping, so I was very insecure in what to get and on the whole process. I am very glad that Langway Ford was the dealership I chose. Besides the great price on the Focus I got, I was treated with a lot of respect and undivided attention. Harold took time with me to explain all the questions I had. I really appreciated the whole staff. I feel very confident now in how car buying/selling should be. I will definitely send my friends and family their way. More

I have bought many used cars over the years - three from Langway, and all experiences were terrific. The process was streamlined and all three cars were excellent values! I am very careful about what I pay, Langway, and all experiences were terrific. The process was streamlined and all three cars were excellent values! I am very careful about what I pay, and the products were exceptional and well-priced. I would surely come back and do business with them in the future. More

Went there looking at a sports truck that caught my eye, took it for a test drive and loved it. Back at the dealership we began negotiating on my sports car as a trade, I myself was low balled ($4k under K took it for a test drive and loved it. Back at the dealership we began negotiating on my sports car as a trade, I myself was low balled ($4k under KBB after Bill Langway test drove my car himself). There was no counter offer on my vehicle, instead, I was asked to put alot more money for a down payment when I informed Elmer of my financial limits. When this was stated, he told me I was clearly not interested in the vehicle and also said I was not flexible on my price. Also told me I would not find another vehicle like this in a price range similar. I then informed him of a few of the same vehicles for $4k cheaper then what they were asking. He then gave me my keys, told me I was letting this vehicle go and then walked away rather upset. Overall, I was insulted, low balled and then ridiculed for not purchasing their vehicle. More

Sales manager refused to counter offeron trade value. While at a stale mate the sales manager explained that he had a full showroom and told me that ineeded to accept his offer or get going as if I was w While at a stale mate the sales manager explained that he had a full showroom and told me that ineeded to accept his offer or get going as if I was wasting his time. Glad i was able to buy a similar vehicle elsewhere at a lower price and higher trade value. Sales manager is rude and pushy. More

We have been going to Jim Langway and Harold Reilly for years. We previously drove to Cape Cod to buy our cars and are excited they recently moved 10 minutes away from our house. We trust their expertise years. We previously drove to Cape Cod to buy our cars and are excited they recently moved 10 minutes away from our house. We trust their expertise and know they will give us a great deal. They go above and beyond to help us feel confident in our purchase and we know they will provide us with excellent service. We wouldn't buy a car from anyone else. More

This has been a superior car buying experience! Every employee exceeded the expectation of customer service by engaging in non-pressure conversation, having expert subject knowledge, fulfilling order spe employee exceeded the expectation of customer service by engaging in non-pressure conversation, having expert subject knowledge, fulfilling order specifications with accurate details, and making the transaction easy. This purchase has resulted in a new long term partnership! I would not hesitate to recommend this dealer and I will definitely be a repeat customer in the future! More

I lost money on my trade of course...budged very little. Bought a used truck, needed a window seal, and a new fuel pump. The service dept. completed all the work in a timely manner. Before I took delivery t Bought a used truck, needed a window seal, and a new fuel pump. The service dept. completed all the work in a timely manner. Before I took delivery they said it needed a new battery and put one in, and I had to drive cycle it for 50 miles before they would put an unrestricted inspection sticker on the vehicle, fine. The very next day and every day after that the vehicle would not start on the first turn of the key while cold, but started on the second turn without fail...fuel pump, they replaced. They give me a loaner vehicle with no fuel in it. I also noticed a 2k mile discrepency between the trip odometer and the regular odometer (the trip odometer had never been reset and had 2k more miles than the odometer. The service department took it upon themselves to reset the trip odometer and the dealership told me to screw on getting anything out of them as a feel good. ie.) extended warranty. Now a week after the fuel pump replaced the battery looses enough charge to turn the engine very slowly, even after sitting for only an hour. Go new or go home. More

I had visited multiple Ford dealers throughout Massachusetts looking for a F-350 Super Duty. Langway Ford had the largest truck inventory of all the dealerships I went to. This wide variety of Sup Massachusetts looking for a F-350 Super Duty. Langway Ford had the largest truck inventory of all the dealerships I went to. This wide variety of Super Duties gave me so many options. My salesman, Elmer, answered all of my questions honestly and highly factual. I had finally picked out the perfect truck for myself. The price they presented me was the best I had seen all day. They even offered me an price for my trade which I would have never been offered any where else. I would be glad to do business with a Dealership who gave fair prices and had pleasant salesmen. I ended up buying the truck and trading my old vehicle for a great number. The Langway Ford experience is the right way to buy a car! Everything they did, even down to the smallest detail was perfect. I would HIGHLY recommend this dealership to everyone! Great prices, nice people and a "no game" way of business is what made me a fan of Langway Ford. More