Ira Ford Auburn

Jennifer Dubos in the service department, went above and beyond to get the information I requested. I couldn’t remember when my service plan and points expired. She found out I had 2 warranties/service plan beyond to get the information I requested. I couldn’t remember when my service plan and points expired. She found out I had 2 warranties/service plans (I honestly forgot about one them)! She was extremely helpful and thorough finding out everything and making sure I had everything I needed! Jennifer is very patient and pleasant! She is an asset to the service department! More

I would not recommend this dealership. Very shady.Customer service is absolutely terrible.I will never go back there again. Very shady.Customer service is absolutely terrible.I will never go back there again. More

I had a great experience for the maintenance on my Ranger. They kept me informed about the status of the work and recommended items that needed to be done. Ranger. They kept me informed about the status of the work and recommended items that needed to be done. More

I love working with Zack in service. Great customer service and great communicating with the customer. 10/10 Great customer service and great communicating with the customer. 10/10 More

Great service and updates! Service advisor (Bert) was great at regular updates and support! Thanks! Service advisor (Bert) was great at regular updates and support! Thanks! More

Jennifer was extremely easy to work with. She helped to order my part within, made an appointment, and my car was repaired in one week of calling for repairs. She helped to order my part within, made an appointment, and my car was repaired in one week of calling for repairs. More

I had a service department experience. Bert was the absolute best!! He made sure above and beyond that my service issues were addressed efficiently and professionally!! He spent the ext Bert was the absolute best!! He made sure above and beyond that my service issues were addressed efficiently and professionally!! He spent the extra time on the phone with my warranty to ensure things were covered and the service department was fast to take me and get my car repaired and back on the road. Well done!! More

Efficient, personable service at the Ira Auburn MA dealership. Will definitely return for further service dealership. Will definitely return for further service More

Was mislead and way over spent for a diagnosis, car was never fixed after spending over $200, car service delivery was good, but everything else was terrible never fixed after spending over $200, car service delivery was good, but everything else was terrible More

Made an appointment online for 730 drop off 11 am pick up for an oil change. They called at 740 to upsell other services before they even looked at the truck. I then Show up at 11 and they knew nothing of t for an oil change. They called at 740 to upsell other services before they even looked at the truck. I then Show up at 11 and they knew nothing of the pickup time said it doesn’t show in their system. They looked the truck over about 815 then didn’t touch it after that. Communication from them is very limited. Ended up taking them 5 plus hours to do just an oil change 2 plus hours was after they knew I was waiting and the truck was on a lift. Which is why I couldn’t take it. More