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Ira Ford Auburn

Auburn, MA

4.7
858 Reviews

780 Washington St

Auburn, MA

01501

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Showing 858 reviews

April 26, 2025

Always the best customer service. Great communication and everyone is always nice. Service is fast. More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Apr 28, 2025 -

Ira Ford Auburn responded

Hi Lauren, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 26, 2025

Had some issues with the sunroof and also the floorboards not operating properly or at all. Zachary took care of both issues for me, professionally and efficiently. It was my best experience there so far. More

by falconerjames1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Apr 28, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass your comments to Zachary here at Ira Ford Auburn! We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2025

Both the truck 2 1/2 months ago and needs 2 gaskets because is leaking oil and you guys don’t wanted to fixed what a scam don’t trust don’t recommend and i will complain about it and rated the way need More

by Kb1aot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales department
Apr 28, 2025 -

Ira Ford Auburn responded

Hi, we are disappointed you did not have a more positive experience with us at Ira Ford Auburn. Thanks for bringing this matter to our attention. We would like to get more details about this; please contact us at your earliest convenience, Shawnee Wandless General Manager at swandless@irafordauburn.com.

April 23, 2025

Very helpful quick to answer questions and called back when they said they would. Highly recommended More

by Chirp4th1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Apr 26, 2025 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 17, 2025

I have a lot of problems with my car that Zach and the Assistant manager took care of me, and help me resolve my issues in a timely manner and they understood my situation. More

by jchapa_87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Apr 21, 2025 -

Ira Ford Auburn responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 17, 2025

Nice people. Fast and efficient service. I was also able to use their office to plug in and work remotely. More

by Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Lauren Ostiguy
Apr 19, 2025 -

Ira Ford Auburn responded

Hi Kane, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Service department was very helpful in recommending services and scheduling service for our F150 truck More

by Sdear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire staff was very professional , Lauren Ostiguy
Apr 19, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

Had no issues throughout service. Bert Surell was helpful and professional. Never have any complaints about IRA ford More

by ehopper960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surell, Lauren Ostiguy
Apr 17, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Bert to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

April 15, 2025

I bought my Mustang from Kyle Depold, 10 years ago. Best decision I ever made. And when it came time to buy another car I went back to him, again and again. He's a very good salesman and never gives yo More

by bruinsfan9496
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Depold
Apr 17, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Kyle to be so supportive during your experience here at Ira Ford Auburn. Thanks for the recommendation, and have an amazing day!

April 15, 2025

Jennifer Dubos in the service department, went above and beyond to get the information I requested. I couldn’t remember when my service plan and points expired. She found out I had 2 warranties/service plan More

by Julieaktruckgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Dubos
Apr 17, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Jennifer to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

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