Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ira Ford Auburn
Auburn, MA
874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 874 reviews
June 18, 2025
Been buying trucks from this location for 20 years. Service is top notch! Honest, professional and attentive. I have had Bert Surrell more than once as a service rep and I could not be happier with Service is top notch! Honest, professional and attentive. I have had Bert Surrell more than once as a service rep and I could not be happier with his performance and how he handles things. Very attentive and responsive. He goes the extra mile. He is now my preferred rep when I return for future service. The video from the service technician was excellent too ! 5 Stars for Ira Ford in Auburn More
by Cbwinch
Employees Worked With
I don’t know the name of the Service Tech was but xxxxxxto him as well, Bert Surrell
June 18, 2025
Great customer service! Everyone I dealt with was kind, caring, and attentive! If you have to go to a dealership, go here. Everyone I dealt with was kind, caring, and attentive! If you have to go to a dealership, go here. More
by vaughn2867
Employees Worked With
Stephanie Alderson, Bert Surrell
June 15, 2025
Great job. I appreciated how quickly they were, thorough, and the discounting. You know how to keep a repeat customer happy. I appreciated how quickly they were, thorough, and the discounting. You know how to keep a repeat customer happy. More
by BOMBA62
Employees Worked With
Zachariah Lussier
June 13, 2025
The service at IRA Ford is fantastic. I’ve been using the service there for over 8 years. Never had an issue. Cost is fair. I’ve been using the service there for over 8 years. Never had an issue. Cost is fair. More
by Shliapa
Employees Worked With
David Hayes, Bert Surrell, Zachariah Lussier
June 12, 2025
1st time here and I never had better service, Bert was A+ professional and courteous, his communication with me every step of the way was great. I'm a fan of IRA Ford from here on. professional and courteous, his communication with me every step of the way was great. I'm a fan of IRA Ford from here on. More
by houb4
Employees Worked With
Stephanie Alderson, Bert Surrell
June 11, 2025
Very friendly people working there. Easy in and out for service work needed. Would highly recommend! Easy in and out for service work needed. Would highly recommend! More
by skladziend
Employees Worked With
Andrew Dupuis, David Bleckley, Kyle Radziewicz, Stephanie Alderson, Anthony Palmieri, Garrett Lavallee, Liz Wykes, Bert Surrell, Jen Dubos, Zachariah Lussier
June 10, 2025
Bought my 2016 ford focus new there and it’s still running great so I had it detailed inside and out today and it looks brand be again! Nice job! running great so I had it detailed inside and out today and it looks brand be again! Nice job! More
by charltoncatlady
Employees Worked With
Zachariah Lussier
June 10, 2025
Zach was professional and intouch throughout the entire process! He explained in detail the repairs and cost upfront! We appreciated Zach very much! process! He explained in detail the repairs and cost upfront! We appreciated Zach very much! More
by jammn11
Employees Worked With
Zachariah Lussier
