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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
965 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 965 reviews

October 25, 2025

Excellent support and honest from first contact to post-delivery of vehicle. Communication and service was great. More

by dkartsen
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa, Lauren, Kyle DePold
Report | Print
October 22, 2025

I just needed an inspection sticker. Quick in and out. The service rep is very nice. You are kept informed of progress by text while you wait. More

by kcarlson0306
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
Oct 23, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 21, 2025

Provided quick service and kept me informed throughout the process, with a comfortable waiting area More

by Shane Varnum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Gallant
Report | Print
Oct 23, 2025 -

Ira Ford Auburn responded

Shane, we are so happy to read such a great review about Ira Ford Auburn! Please don't hesitate to reach out to us if there's anything more we can do!

October 20, 2025

Friendly staff. Keeps you in touch while work is being done and explains what you issue is. More

by Ecasey1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Gallant. 5stars
Report | Print
Oct 23, 2025 -

Ira Ford Auburn responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We can't wait to see you again, have a great day.

October 19, 2025

This Ford dealership always has very professional and courteous service department. Keeps me up to date on vehicle status, and very knowledgeable about there performance. More

by johnnymarchessault64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
Report | Print
Oct 21, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2025

They communicate well, you get great service with no surprises and they make sure you know exactly what you are getting for your money More

by themindframe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enadora
Report | Print
Oct 20, 2025 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2025

Scheduled service on Thursday for a Friday morning service. New tire and alignment unbeatable prices and excellent service. Would highly recommend. More

by Vpbuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
Oct 20, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

October 17, 2025

Service department has issues with communication prior to completing service. I have service package on my vehicle and didn’t call prior to completing service that I had to pay for. More

by Fordexplorer2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enadora
Report | Print
Oct 23, 2025 -

Ira Ford Auburn responded

I apologize for your experience here at Ira Ford. I would like the opportunity to learn more about your experience. If you could please contact me at the information provide below so we could discuss that would be great. Thank you for bringing this to my attention. Shawnee Wandless - General Manager Ira Ford Auburn - Main - 508-832-6261 OR (774) 450-1541 swandless@irafordauburn.com

October 16, 2025

Very friendly, professional and fast, definitely will go back again for any of my car needs More

by Haleywales2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Oct 18, 2025 -

Ira Ford Auburn responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2025

Quick, efficient and professional. Also surprisingly has reasonable pricing. Was in and out very quickly. More

by Reckor25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
Report | Print
Oct 19, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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