Ira Ford Auburn

My service advisor was outstanding! He’s the reason I brought my new truck to you, even though I bought it from a different dealer. I have dealt with him before and he takes incredible He’s the reason I brought my new truck to you, even though I bought it from a different dealer. I have dealt with him before and he takes incredible care of me! Thank you very much! More

Madisyn was excellent as my main point-of-contact. New to the dealership, but really authentic and genuine. Clearly wanted to make sure everything went well, which was appreciated. I interacted wit New to the dealership, but really authentic and genuine. Clearly wanted to make sure everything went well, which was appreciated. I interacted with Lauren Ostiguy as well three times over the course of the purchase and the pick-up, and it was a very cold experience. I hope I caught her on a pair of bad days, but even understanding what her role was supposed to be in the transaction, it felt condescending to both me and Madisyn. The reason for three stars is that the overall experience was just very protracted. I walked in, had already done a test drive elsewhere so I knew the model and specifications of the car I wanted (and didn't care about color). We got to the number I wanted for the lease... and then I just couldn't get out of there. After all-but-signing for the car, I waited 45 minutes just to meet with Jim in finance; and he proceeded to try and upsell me from a $400/month lease to a $525/month lease. The approach that was taken so matter-of-factly just didn't sit well with me. I am young(er) and (mostly) intelligent, but could imagine someone in their 50's or 60's being overwhelmed and being steamrolled by the same tactic. The whole process really could have taken under an hour and I spent over 3 hours in the dealership that day and left relatively annoyed, despite the fact I should have been excited to have bought my first new car. On the day I went to pick up the vehicle- one week later- it took almost another two hours. There were issues with communication between the dealership and the insurance company, but eventually they received the paperwork that was necessary for me to walk out with the keys. I walked in with my wallet open, and I don't think I could have been an easier client to deal with and it still took a ton of time. So with that in mind, plan for 3+ hours minimum if you're going in and aren't entirely sure of the car that you want. Love the car. Have always loved going to them for service. First sales experience left plenty to be desired. More

I have had very good service. It started with Kyle who sold me the Maverick all the way to Zack Lussoer who I deal eith when service is needed. There was a couple of people I delt It started with Kyle who sold me the Maverick all the way to Zack Lussoer who I deal eith when service is needed. There was a couple of people I delt with but cannot remember There names at this time. Keep up the great work More

They are friendly. Zero pressure to buy and very attentive to customers at The service desk. Zero pressure to buy and very attentive to customers at The service desk. More

Fast & reliable service department Jake in service is definitely who you want to ask for Overall best experience I have ever had with a dealer definitely who you want to ask for Overall best experience I have ever had with a dealer More

The service advisor was efficient, courteous, and a pleasure to deal with. I will seek him out again in the future. pleasure to deal with. I will seek him out again in the future. More

Charging for diagnosis hours and hours for thousand+ dollars. Lack of communication for timeline of repair/ did not feel like a priority for car to be worked on until days after drop off appointment. Ca dollars. Lack of communication for timeline of repair/ did not feel like a priority for car to be worked on until days after drop off appointment. Car broke down in highway after being repaired and had to have it towed there at my expense. No courtesy car available. More

Always a good experience- honest and transparent - sending videos real time of issues with your car. sending videos real time of issues with your car. More