Ingram Park Chrysler Jeep Dodge RAM

xxxxxxxx! DO NOT BUY FROM IPAC First off let me just say Joseph Cook …IS AWESOME and needs to find a better place to work. He is better than this place. He showed us the vehicles and explained the options v Joseph Cook …IS AWESOME and needs to find a better place to work. He is better than this place. He showed us the vehicles and explained the options very well. We did our test-drive and he was nothing but pleasant, knowledgeable and a joy to work with. We went to price shop vs. other Dealerships and we brought in the numbers from the other Dealership to show. After our test-drive we were introduced to Johnny Sias and it all went downhill from there. He proceeded to tell us the numbers we were showing him were not correct… Oh.. I'm a Liar?? Good way to start to earn a customer. He went on to say that the dealership that told us “those numbers” was unfortunately lying to us and that it was impossible to get that price. I began packing my stuff up to leave. THIS IS THE BEST PART. I said “well regardless if you can't make a deal these are the numbers from the other dealership we will just be on our way and stop wasting our time here” He responded “I give numbers to ... off let me just say Joseph Cook …IS AWESOME and needs to find a better place to work. He is better than this place. He showed us the vehicles and explained the options very well. We did our test-drive and he was nothing but pleasant, knowledgeable and a joy to work with. We went to price shop vs. other Dealerships and we brought in the numbers from the other Dealership to show. After our test-drive we were introduced to Johnny Sias and it all went downhill from there. He proceeded to tell us the numbers we were showing him were not correct… Oh.. I'm a Liar?? Good way to start to earn a customer. He went on to say that the dealership that told us “those numbers” was unfortunately lying to us and that it was impossible to get that price. I began packing my stuff up to leave. THIS IS THE BEST PART. I said “well regardless if you can't make a deal these are the numbers from the other dealership we will just be on our way and stop wasting our time here” He responded “I give numbers to customers every day… now whether I am held to those verbal numbers by the customer is something completely different” Basically he's telling me that he can say any number he wants whether or not he's going to keep his word is something all together different… I was speechless. This guy is TRASH. I asked him to give us his numbers and we will keep them to continue price shopping. He said “I have nothing to give you” I pointed at the paper with the numbers on it and said “isn't that your numbers? The ones you said are the truth and everyone else is misleading and lying to me about?” He told me “that's nothing any dealership can print this”. I asked him for the “customer lead” paper with all my personal information on it and he refused to give it to me. I became removing it from his hand and he snatched it back. “This is property of IPAC now” he says. He is such a child and a fool. I said “well we can sit here while you scratch my information off because I want nothing to do with you or your dealership” He reluctantly and slowly began scratching my name then put it away. I told him “keep scratching until the whole page is scribbled out because none of that information is any of your business anymore“ he then decided this was going nowhere and gave me my customer lead paperwork. I will NEVER step foot into IPAC again. In fact I will pass on this amazing experience to all that will listen. Its too bad I can't give a ZERO, 1 star was the lowest. IPAC you suck.. because of one man… Great job Johnny. You look awesome! More

Frank my salesman was great! Johnny the manager did nothing but lie and treat me like a stupid customer and couldn't keep his word. I was told a specific time and day my car would be ready, it wasn’t. nothing but lie and treat me like a stupid customer and couldn't keep his word. I was told a specific time and day my car would be ready, it wasn’t. I was lied to by the manager and then told I must have miss understood, I didn't. I have worked in sales and I understand how to work a deal and how to work a customer...so everything he said to me was just a ploy and part of the game. I would have been fine with the truth yet he never even tried it. I love my car but wouldn't refer my enemy to this dealer. I was very unhappy with the treatment I received. More

Very upset with my purchase at this dealership all i get is the run around and xx excuses. They screwed up the paperwork with the wrong vin number so i could not make a payment to the finance company ally. is the run around and xx excuses. They screwed up the paperwork with the wrong vin number so i could not make a payment to the finance company ally. It has been a hassle dealing with ipac and the finance company ally, I will never buy anything in the future from ipac and will let everyone know the hassle and stress I have had to go through and will not recommend them to anyone. After all the mess and stress it has been about 2 months and i still can't make a payment and keep getting "they will call you back" and " there is nothing else we can do it's out of our hands" it's complete crap. It's just a major screw up n ot only did we have to re-do the paperwork after already buying the car, but then pac never sent the new paperwork into ally so it turned into this huge nightmare...just no service after the sale and never owned up to the issue that it is their problem they messed up, I'm just so mad and buyers please beware, if they cat get the most critical information correct (the vin number) how can you trust a company like this? It just made the buying experience horrible and i just hope this doesn't happen to any other customers. I'm in the customer service business and when we screw up we own it and take care of the customer, ipac on the other hand never offered me anything to help me out or take care of me. I can't believe that with the economy how it is and customer service being so scarce now almost anywhere, they truly do not understand that word to mouth advertisement is by far the best and they will lose tons of business for making me a very unhappy customer. Not to mention the other 20 to 30 bad reviews on the net i will be giving them, and a complaint to the better business bureau. From a very unhappy customer. More

When I went to the dealer on April 29th, I went in response to a call that I qualified for some type of special promotion. I also went prepared to be disappointed. Instead of being disappointed, I dro response to a call that I qualified for some type of special promotion. I also went prepared to be disappointed. Instead of being disappointed, I drove away in a brand new Dodge Avenger. I honestly did not think I would be able to get a car, but the salesman, John Coronado, and the finance manager whose name I do not recall, worked with my wife and I and we left with a car. Last year, I went to another dealer twice in the space of a few months, and all they told me is there was no way they could get me into a car. And that is honestly what I fully expected to hear this past Friday. The people at Ingram Park Auto Center turned what I expected to be a frustrating, even embarrassing experience into an enjoyable one. They were very friendly, very helpful, and determined that I left not only satisfied, but happy. This is the fourth car in a row I have purchased from IPAC. My wife purchased her car from IPAC before were were married, so we have a long history with them. You may rest assured that I have every intention of continuing that relationship, and will gladly recommend the dealership in general and Mr. Coronado in particular. More

I just wanted to follow up on my first post, this dealership and Wes made me a customer for life. I had kind of a bad expierence, but as soon as Wes knew about it, he jumped into action to help the dealership and Wes made me a customer for life. I had kind of a bad expierence, but as soon as Wes knew about it, he jumped into action to help the situation, i would difinitly reccomend this dealership to someone looking for a new truck. I am very glad that they were able to help me out and turned my expierence from bad to GREAT!!!!!!Thanks Wes!!!!! More

I live in Dallas and searched hard to find the right 2011 Grand Cherokee Overland Summit for me. Ingram Chrysler, Jeep & Dodge in San Antonio had the exact one I was looking for in transit to their dealershi Grand Cherokee Overland Summit for me. Ingram Chrysler, Jeep & Dodge in San Antonio had the exact one I was looking for in transit to their dealership. The perfect color, options etc. I spoke to Len Dowling who was very knowledgeable on the Grand Cherokee and confirmed it was on the way and it would arrive soon. I immediate sent him a deposit. I meet Mr. Dowling yesterday to pickup my new Jeep and it was beautiful! Great service both before and during the sale. It was a pleasure doing business with Len Dowling at Ingram Park in San Antonio. Thanks Len and Ingram Park for doing such a great job! Bob More

I went to this dealership from a used Infiniti that I saw online. When I got there the vehicle I got there was available and just as described. I was helped by a sales guy by the name of Charles H. I don' online. When I got there the vehicle I got there was available and just as described. I was helped by a sales guy by the name of Charles H. I don't remember his last name. He wasn't with the internet, but I did run into the internet guy. I was given an appraisal for my trade without them driving it or even looking closely at it. With the little experience I had in purchasing a vehicle I was okay with this at the time. I was given the Infiniti to drive for the day to think about it. I was told from my parents to go look at a new Honda Accord before making a used car purchase. I went to go find Gunn Honda and couldn't find it. ( I was new to San Antonio). I ran into the Gunn Infiniti. One of the salesman at Gunn Infiniti came out and I asked him where their Honda store was and he asked me why I would want to go there if I was in an Infiniti. I told the sales guy my situation and he came out and looked at the car. I told them what Ingram Park was giving me for the car and my trade. He told me that they were asking way too much and told me to get my trade and bring it back and let them look at it. I then went to Ingram Park to get my keys and they told me that my "salesman" went home for the day and took my keys with him so that no one would mess with my truck. I told them that I needed my keys. They "claimed" to call him and he didn't answer. They said he lived 30 minutes from town and to just keep the car and come back the next day. I bought it and went home and went back the next day. After talking with the Gunn Infiniti sales guy he gave me advice on what kind of price I should get for the used Infiniti. I went in the next day and my sales man was there. I told him that I wanted my keys back because they were asking way too much for the Infiniti. The sales guy showed me another Infiniti that they had just got in. I looked at it and had negotiated a good deal according to the salesman at Gunn Infiniti. That salesman was very polite and helped me get a good deal on my used Infiniti even though I wasn't buying from him and I was buying at IPAQ. Well I was military and when I brought my "new" used car to base the gate guard told me that I didn't have an inspection sticker on my car and I had to bring it back to the dealership. I noticed the wheels were shaking while braking. I took it back to my salesman and told him that I was missing an inspection sticker and that my brakes were bad. The sales guy told me that my brakes were fine and didn't understand why my brakes were bad. So I sat in the Service department for 8 hours while they found out that my wheels were missing a lug nut on all wheels and my rotors were through my brakes. They tried to get me to pay for it. I told my salesman that I wanted my truck back if they were going to make me pay for it because I didn't even have it 24 hours. After much debate they fixed my brakes and front rotors. (Found out later that they only replaced the front brakes and didn't touch the back brakes). I also found out that they had already sold my truck and thats why the fought me when I asked for my truck back. I will NEVER go to this dealership again. I recommend everyone steers clear of this dealership. I took all the IPAQ advertisements off my car and went to Gunn Infiniti for service. Even though I had bought my car somewhere else Gunn treated me like I bought it with them. Check out the Gunn dealerships....that is where I am going to go for my next purchase. More

Jimmy Rogers at IPAC was very friendly and helpful. He did not pressure me into buying a car I cannot afford. He made sure that everything went as smoothly as possible during my trade-in. I have purchased did not pressure me into buying a car I cannot afford. He made sure that everything went as smoothly as possible during my trade-in. I have purchased a vehicle form IPAC in the past and the sales person that heped me out that time pressured and tricked me into purchasing a vehicle. Mr.Rogers was completely oppostie from the pervious sales person and I would definately recommend people that are interested in purchasing a new vehicle to head on over to IPAC and ask specifially for Mr.Jimmy Rogers. More

I originally was looking for a used truck and Mark made sure I had every oppourtunity to drive and evaluate in what I was interested. There was never any pressure to purchase. After making the decision t sure I had every oppourtunity to drive and evaluate in what I was interested. There was never any pressure to purchase. After making the decision to buy new rather used due to pricing and interest rates, Mark and Daniel asked what I needed to have on a truck and my price point. They did a good job meeting both. More

Had trouble with 3 of 4 windows before. They were recalled and happy that they were repaired. Had the shuttle bring me home by a young man who was a safe driver and kind. Mr Finch at the service dep recalled and happy that they were repaired. Had the shuttle bring me home by a young man who was a safe driver and kind. Mr Finch at the service department help and explained everything to me, but with the situation of a disabled husband, I did decline and will work in getting the repairs done. Thank you. More