Indy Honda

I have used Indy Honda for years and have always received excellent service. The staff are always pleasant and professional and treat me well. The charges seem reasonable and have a couple of times been no excellent service. The staff are always pleasant and professional and treat me well. The charges seem reasonable and have a couple of times been nothing when they didn't find a mechanical issue. Keep up the good work. I'll be back. More

No pressure salesman, Adrian, was attentive and answered all my questions. Has assured me he is there for me long after the sale. Went through the options on new vs used. Also explained their 0% financing all my questions. Has assured me he is there for me long after the sale. Went through the options on new vs used. Also explained their 0% financing options on new. Very happy with my decision to purchase a 2020 Ridgeline More

They are always very nice and pleasant..They get you in and out..work was good..I will always bring my van there..Thank you Indy Honda and out..work was good..I will always bring my van there..Thank you Indy Honda More

Very fast service, friendly and helpful. Car was serviced and ready to go in an hour just as promised. Jeff is professional and knowledgeable. Always a good experience. serviced and ready to go in an hour just as promised. Jeff is professional and knowledgeable. Always a good experience. More

Friendly and knowledgeable. No pressure environment. Responsive to all questions and concerns. Car was exactly as described online website. Price was good. Will visit again if the needs arise. Responsive to all questions and concerns. Car was exactly as described online website. Price was good. Will visit again if the needs arise. More

We loved working with Pamu and he was very professional and a pleasure to deal with ! He made it very simple and easy to purchase a car and a pleasure to deal with ! He made it very simple and easy to purchase a car More

I came in for a 2020 Honda Pilot with a pre-authorized finance letter from Capital One. It was a great deal and I accepted that they wouldn't be flexible on the price, and I also paid extra for Honda Tru finance letter from Capital One. It was a great deal and I accepted that they wouldn't be flexible on the price, and I also paid extra for Honda True Certified Pre-Owned warranty. The financing experience however was unprofessional, and I never received any documents. The car did not come with the original owner's manual or warranty manual. I purchased the CPO and did not receive any paperwork on that or any warranty booklet. I did not receive a document regarding title or affidavit of title (per Indiana law). The finance person, Brandon Kidd, added an "etch" fee of $349 that I never agreed to, and a document preparation fee of $175. I received no documents, only 2 PDFs, all of which were electronically signed so no paper was involved. My financing was also very circumspect and has not been completed correctly. I came in with a pre-authorized offer letter from Capital One auto loans. The dealer is supposed to take the Capital One code or reference number and obtain the funds directly from Capital One. It has been a week and Capital One called me with concerns stating that this was not done. Instead, the dealership took my social security number and ran my credit with 4 other auto lenders, which I did not give permission for, and I am still in limbo as there is no financier involved, no one has a lien on the car, and there are no payment schedules. They provided a 4 page "retail installment contract" that is legally incorrect, that lists the dealer as the lender, and no other paperwork. I am dumbfounded by the lack of records, documents, booklets, and overall lack of organization at this dealership. I personally met with the general sales manager at Indy Honda, David Piercefield, expressing my concerns stated above. He said they would look into it and that paperwork would be sent via mail. I also emailed him the above concerns over a week ago, to which no response was given, and nothing has arrived in the mail in over a week. I was going to hold off on a negative review and give them time, but I still have nothing. More

I had a great experience at Indy Honda and always have. Everyone is very kind and helpful. Justin Schoettle has been very accommodating every time. Jaden in service has also been very efficient and pleasan Everyone is very kind and helpful. Justin Schoettle has been very accommodating every time. Jaden in service has also been very efficient and pleasant. More

I have had 4 different Hondas from here and have always been treated great. Both by sales staff and service staff, even parts staff. T= been treated great. Both by sales staff and service staff, even parts staff. T= More

Service completed as asked - no issues. Had a question on the checklist and have had no response with two texts and two voicemails. Still trying on the checklist and have had no response with two texts and two voicemails. Still trying More