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Indy Honda

Indianapolis, IN

4.2
2,146 Reviews

8455 U.S. 31 South

Indianapolis, IN

46227

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2,146 Reviews of Indy Honda

January 23, 2022

A very responsive and knowledgeable staff. All requested services were provided and completed on time. More

by Dario1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McDaniel
Jan 23, 2022 -

Indy Honda responded

Thank you for your 5-star review, we really appreciate it! We are happy to hear you were satisfied with the services you receive from us. Thank you for choosing Indy Honda and we look forward to having you back!

January 19, 2022

Excellent pre-delivery service. No pressure to buy any extras. The car was in perfect condition except for tire pressures, and that was easily fixed. More

by THOMAS.E.ELAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa King
Jan 19, 2022 -

Indy Honda responded

Hello Thomas! We are very pleased that our Sales Team provided you with excellent service and your vehicle arrived in perfect condition. We appreciate you and thank you for doing business with us at Indy Honda.

January 18, 2022

I found something wrong with the car I JUST purchased and since I drove it off the lot they won’t even try and fix it! That’s terrible customer service and I will never be going back to them for anything! My More

by Lptrainer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Nowling, Justin Schoettle, Lamont Hawthorne, Jerrod Hurst
Jan 18, 2022 -

Indy Honda responded

Hello, Thank you for taking the time to bring your concern about your Honda to my attention. Please give me a call to discuss further. I appreciate your time. David Piercefield General Manager (317) 887-0800

January 16, 2022

Great customer service. I will always take my car to Indy Honda for anything it needs! More

by SANDYJAMES0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Goodrich
Jan 16, 2022 -

Indy Honda responded

Sandy, we thank you for being a loyal customer here at Indy Honda. We appreciate you trusting our services.

January 12, 2022

Completely transparent, on time and accurate. Someone you can trust. Using this dealer for many years. More

by WAYNE ANDRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Goodrich
Jan 12, 2022 -

Indy Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 12, 2022

The place has declined in their service. I was given the run around by Keith about my tires Once Communication is very poor now when giving updates or status of service or initial set up. The ladies at t More

by MGEL32477
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin McDaniel, Heath Grepke
Jan 26, 2022 -

Indy Honda responded

Hello, I appreciate you sharing your feedback and I would like the opportunity to speak with you in regard to your service visit, the customer service you received as well as the level of communication you shared. Would you please reach out to me at a time that works best for you to discuss this further? Thank you, David Piercefield General Manager (317) 887-0800

January 12, 2022

Nice, convenient place. Friendly salesman and service department. Wait times aren't too long. Been a customer for many years now. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerrod Hurst
Jan 12, 2022 -

Indy Honda responded

Thank you, Michelle, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Indy Honda, we look forward to having you as one of our valued customers for many more years to come!

January 11, 2022

Tech service was great. Price increases every single time I have my vehicle serviced here. More

by twilson031793
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McDaniel
Jan 11, 2022 -

Indy Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 10, 2022

Great service and they dropped us off and picked us up from the mall while they were working on our car. Thank you! Everything was repaired perfectly More

by FRANKSFINELEATHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Nowling, Justin Schoettle, Kevin McDaniel, Tim Woodall
Jan 10, 2022 -

Indy Honda responded

Hello, thank you for sharing your positive feedback about our Service Department here at Indy Honda. We are pleased to learn of your experience and look forward to servicing your vehicle again in the future.

January 10, 2022

Salesman was friendly and good. Was sold two optional items that totaled almost $2000 because I was told it was “mandatory for all new car sales”. However the contract states “opt More

by CHAD042775
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Rector, Gary Kootz
Jan 27, 2022 -

Indy Honda responded

Chad, providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 18, 2022 -

CHAD042775 responded

Replying only because Indy Honda replied to this publicly, to give the impression that they cared. The lack of proactive response and discussion on this has been eye-opening. Indy Honda has lost a 30-year customer simply by lack of response and resolution. I have called Indy Honda many times over the previous 6-10 weeks and have been told multiple times that a manager would return the call. Not once has that been the case. For anyone considering Indy Honda, I would strongly advise against it.

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