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Indy Honda
Indianapolis, IN
2,144 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,144 Reviews of Indy Honda
May 06, 2023
I took my 2017 Honda Pilot (45k miles) to the Indy Honda Service Center on March 17. (I'm writing this on May 6 - over 7 weeks later). They initially replaced a fuel pump that didn't solve the issue. They t Service Center on March 17. (I'm writing this on May 6 - over 7 weeks later). They initially replaced a fuel pump that didn't solve the issue. They told me they had 3 certified Honda techs with over 60 years experience that couldn't figure out the issue so they called in a field tech to look at it. He suggested replacing the high pressure fuel pump. Apparently that part is not available and they have placed me on the critical back order list but can offer no ETA of when this part will arrive. We are literal days outside of our 5 year powertrain (but only have 45k miles) so we are fighting to get the warranty extended. The main issue at this point is that the dealership has refused to provide a loaner. I was able to talk them into a loaner (which was actually a test drive) for 1 weekend but that was it. My husband left a message for the Service Manager and never received a return call. I emailed the GM, David Piercefield, and he never bothered responding either. I've been without a car for over 7 weeks with no end in sight and while I understand they can't produce a part that doesn't exist, they certainly could offer a loaner for the inconvenience. I spoke with Ed Martin Honda and they told me they would offer a loaner in this situation so my advice to anyone reading this - avoid Indy Honda and take your business to Ed Martin. More
by 0712
Employees Worked With
Multiple people
April 21, 2023
Was very please with our car purchase. They were have internet problems with made the process a little long, but it was very busy at the time and kept checking on us. They were have internet problems with made the process a little long, but it was very busy at the time and kept checking on us. More
by HOOSIERKEVINA
Verified CustomerEmployees Worked With
Brandon Kidd
April 03, 2023
They are scam they told me the honda civic price 31500 but the total amount when i check my loan and usb paperwork there was 10000 extra charges but the total amount when i check my loan and usb paperwork there was 10000 extra charges More
by SAMINA.KANWAL12
Employees Worked With
Jason Nowling
March 31, 2023
Good customer service experience. Indy Honda has assisted me in all concerns without asking for reservation fee. I have taken my new HRV without any hassle. Indy Honda has assisted me in all concerns without asking for reservation fee. I have taken my new HRV without any hassle. More
by JEREMYRODC
Employees Worked With
Teresa King
March 29, 2023
Had terrible communication with the service manager. He declined multiple services that were needed automatically. Then had an issue with the car soon after and blame was put on me because he never ment He declined multiple services that were needed automatically. Then had an issue with the car soon after and blame was put on me because he never mentioned the other issues to me. I also was not given a sticker for my oil change and my oil life percentage was not reset. More
by Nabright
Employees Worked With
Nicholas
March 19, 2023
Been purchasing from Indy Honda since 2010 they appreciate there customers and look out for the best of everything for there customers. They take no shortcut and all work is top notch appreciate there customers and look out for the best of everything for there customers. They take no shortcut and all work is top notch More
by CRAFT.WILLIAM
Employees Worked With
Casey Loughlin
March 17, 2023
Pasqual was great to work with. Still haven't received the second key and owner's manual. Paid 150 an hour for roof racks and tacked on another $30 to replace a tire that had a Still haven't received the second key and owner's manual. Paid 150 an hour for roof racks and tacked on another $30 to replace a tire that had a nail in it even though work was completed in that 2 hours. More
by DKVILLA90
Employees Worked With
Pasqual Guillermo
