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Imperial Toyota
Milford, MA
1,224 Reviews
Imperial Toyota, a member of the Imperial Cars family of dealerships, is dedicated to being a leading automotive retailer. We earn customers for life by anticipating our customers' needs and by creating a welcoming experience. Stop in our showroom or service center to experience the Imperial Experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,224 reviews
March 11, 2016
Friendly Salesperson, but firm in their advertized prices Emma, our salesperson @DCH, was very friendly. However, the vehicle we went to see @DCH didn't meet our expectations. DCH didn't disclose online that Emma, our salesperson @DCH, was very friendly. However, the vehicle we went to see @DCH didn't meet our expectations. DCH didn't disclose online that the vehicle had cigarette burn holes in every seat of the vehicle. Even after showing them the cheaper comps of better quality (aka no cig burn holes) RAV4s in the area, they stayed firm in the advertised price. We left w/o buying, but Emma remained very friendly & kept in touch & kept an eye out for any vehicles that matched exactly what we were looking for (we were picky). We ended up buying a RAV4 from another dealer only a few days later so she didn't get much time to look. The RAV4 we bought was the same year, make, model, trim line RAV4 that we looked at at DCH but the one we bought was Certified, w/o burn holes and, most importantly, it was a few thousand less than what DCH was trying to sell theirs for. Emma was great to work with but the vehicle was overpriced. More
by rebecca
Employees Worked With
Emma
March 07, 2016
Great experience purchasing new car I went in unsure if I wanted the hybrid or gas model of a car. After asking me what color I was interested in, Orville pulled up both models of the v I went in unsure if I wanted the hybrid or gas model of a car. After asking me what color I was interested in, Orville pulled up both models of the vehicle in my color next to each other so I could directly compare, discuss the differences, and test drive them both. More
by drumdrumdrum
Employees Worked With
Orville McKenzie
March 07, 2016
Almost too easy! (: Brought my Prius in for service and asked about my options for returning the car as my lease was almost up. That was yesterday, today I drove my new Brought my Prius in for service and asked about my options for returning the car as my lease was almost up. That was yesterday, today I drove my new Prius home. Love my car and the people that helped me were amazing, so friendly and helpful. Great experience. More
by mealicandro
Employees Worked With
Glenn Lavery, Matt Petisce
March 04, 2016
Good stuff good experience, they helped me after a trying day of visiting many dealerships. Most folks were just trying to beat me up on price and get me to come good experience, they helped me after a trying day of visiting many dealerships. Most folks were just trying to beat me up on price and get me to come back figuring no one else had the vehicle I was looking for. More
by Brian
Employees Worked With
Matt petit a, henny
