Ideal Cars

If you're looking for any vehicle. ..stay as far away from any of the "Ideal" lots. They will sell you on a car that they say has been thoroughly inspected and is in good condition. Far ..stay as far away from any of the "Ideal" lots. They will sell you on a car that they say has been thoroughly inspected and is in good condition. Far from what is actually the truth. August of 2022 purchased a 2009 Jeep Grand Cherokee and brought it in for to have a few things done that were addressed at the time of purchase. The front end was making some noise, the alignment was off. They proceeded to tell us that it just needed some lubing up and would be good......forward to a few months later when the entire front end needed replacing at a cost of over $2k. Additionally, the AC/heat blend didn't work....come to find out the entire motor/actuator was removed and probably hadn't been working for years. Didn't find that out until the cold days hit. Last straw was the oil change done at their service center. Had the oil change done a day before a trip to San Diego and on the way back 3 days later the oil light came on, white smoke filled the cabin and the temp went to the red. Had the car towed and was discovered that the oil plug had fallen out. They refuse to take any responsibility for any wrong doing. They said they'd be "happy" to look at it after the fact but did not offer any solutions to getting the car back to Mesa from El Centro, California. Ethan, who claimed to be the manager looked at the pictures the mechanic in California sent and determined from them that the threads were stripped.....which ended up not being the case. Even if it was the case...they had been the only shop to do the oil changes for the past 13 months. This adventure cost me time, gas money, new oil plug, oil and towing. DO NOT DO BUSINESS with these crooks. They will take your money and want nothing to do with you once you drive off the lot. More

I have purchased at least 20 cars in my lifetime. Ideal Cars was by far the best car buying experience I have ever had. No pressure, honest, and the best deal I found. Ideal Cars was by far the best car buying experience I have ever had. No pressure, honest, and the best deal I found. More

AN HONEST DEALER - Ty was amazing to work with. No nonsense, no shucking & jiving, no pressure, no xx tactics. I was devastated when someone totalled my totally paid off 2020 Mitsubishi Mirage. Ide No nonsense, no shucking & jiving, no pressure, no xx tactics. I was devastated when someone totalled my totally paid off 2020 Mitsubishi Mirage. Ideal Motors got me into the same car, but with even more features than I had before and I was able to buy it for cash with my settlement because their pricing is fair and matched Kelly Blue Book. HIGHLY RECOMMEND, I don't think I would go anywhere else again. More

Purchased a 2014 Nissan Rogue on 1/14/23 from Ideal Cars @ 837 E . Main St Mesa AZ 85201. From Salesman Brad @ purchase price of $16,500 paid cash with a cashiers check. When looking and test driving the @ 837 E . Main St Mesa AZ 85201. From Salesman Brad @ purchase price of $16,500 paid cash with a cashiers check. When looking and test driving the Rogue, Brad told me that it had "brand new Michelin ties on it and that they were able to do that because they get Michelin tires by the truckload". A month after buying the Rogue my passenger front tire started loosing air and was down to 23 PSI. Took Rogue to Discount Tire for inflation and inspection. To my surprise the tires are not new and 3 of the 4 are in desperate need of replacement. Reached out to Ideal Cars thru messaging and received no response. I'm having to put air in every couple of weeks and it's been less than 3 months since buying the Rogue. I have messaged Ideal Cars numerous times with unhelpful, ignoring responses to I could just buy them from them at their cost. I have asked for the Sales Manager to call me with no response. I spoke with Brad, the Salesman on 4/6/23 and he doesn't recall saying anything other than that "they get tires by the truckload" and maybe he offered to sell me new tires as part of the sale? Which is completely asinine. He then got very frustrated with me and not so nicely told me to have a good day and politely slammed the phone down. I began texting/messaging/calling Ideal Cars regarding this issue back on 2/17/23. On 3/24/23 Kris advised me "we will gladly sell you the tires at our cost". I have offered to send the report on the tires from Discount to Ideal Cars when I spoke to Brad on 4/6. However, he ignored that I even had a report and focusing on " he's been selling cars for 30 years and I must have misunderstood him". There was no misunderstanding. More

Unsafe dealership. Sold me a severely damaged unsafe vehicle at high Blue Book cost. The 2012 Chevy Colorado, 71867 miles, for sale at just under high Blue Book value w Sold me a severely damaged unsafe vehicle at high Blue Book cost. The 2012 Chevy Colorado, 71867 miles, for sale at just under high Blue Book value was not sellable in the condition they offered it to me. Since I was buying from out of State they required a cashier's check with full payment to hold the car so I could come and see it. I paid the purchase price and flew to Mesa Arizona to inspect the car. During the inspection I noted a surging in the engine as it idled. The salesperson told me "all cars sound differently" to which I replied let's just check for codes. The code found subsequently required a timing chain replacement. They did change the timing chain but in the process left the vehicle not completely assembled. The oil pan was broken during removal, the drain plug was leaking oil, the rack and pinion steering assembly was leaking, the fuel lines were not connected to the holding assembly, the brake line on the passenger side was bent and kinked (which is dangerous and likely to render a fluid leak), the fan shroud was unattached and bouncing into the fan when I test drove it, the battery was not tied down, one of the electronic modules was left hanging by its wiring in the engine bay, there was loose and missing hardware in several locations. There is too much to describe on this thread. When confronted about the condition of the vehicle the dealership refused to help with any of the repairs! Worst dealership, maintenance facility and business practices I've ever encountered in my life. Please do yourself a favor do not buy from Ideal Cars anywhere in Arizona or in the united states. This is a culture problem probably extending throughout the corporate environment. Just don't go there. More

No return contact. It is hard to buy a car if the dealership shows no interest in you It is hard to buy a car if the dealership shows no interest in you More

Had a great experience again this is the 3rd vehicle I have bought from Ideal Cars. My sale associate did a wonderful job he listened to my needs and delivered again. Thanks Brad. have bought from Ideal Cars. My sale associate did a wonderful job he listened to my needs and delivered again. Thanks Brad. More

We bought two cars from this dealership, both vehicles are awesome, we a very happy with our purchases. When I do have problems or need simple oil changes, their service departments are prompt in getting are awesome, we a very happy with our purchases. When I do have problems or need simple oil changes, their service departments are prompt in getting our vehicles in for service. Mrs Mike. More

I would definitely go back. People friendly and good customer service. Joseph was the salesman I worked with and he was open and honest every step of the process. People friendly and good customer service. Joseph was the salesman I worked with and he was open and honest every step of the process. More

Financing was a breeze. The staff was very helpful and knowledgeable. I was in an out with my financing and I was on the road in less than an hour and a half. Great experien The staff was very helpful and knowledgeable. I was in an out with my financing and I was on the road in less than an hour and a half. Great experience More