Ide Mazda
Rochester, NY
72 Reviews of Ide Mazda
Amazing Experience from Start to Finish. I could not have been happier with my experience at IDE! I was passively looking at first on the site before I was contacted by Matt. He was thorough I could not have been happier with my experience at IDE! I was passively looking at first on the site before I was contacted by Matt. He was thorough and professional, with no pressure. By the end of the day I was at the dealership extremely excited about the new car I would be picking up later that week. I also had the pleasure of working with Mike, from Finance. The two worked together to get me an amazing deal which took me from passively looking to ecstatic in a quick turn of events. On the day I picked my car up the team also excelled, leaving me with an even better impression (certainly than I thought possible!). Matt and the team really are on the ball - they had my car ready, as well as all of the documents I needed and my car was waiting with a big ol' bow - certainly made me feel very special from the moment I walked in the door. I had bought my last Mazda from another local Mazda dealer; they sold a car, but not an experience - I'm very happy to say that I am no longer Mazda loyal, but happily IDE loyal - Matt, Mike, IDE Mazda - please don't change a thing, I couldn't be happier with my experience! More
Great experience!! From start to finish, the experience was wonderful. I walked out with the car I wanted and a deal that I feel great about!! I will certainly be back w From start to finish, the experience was wonderful. I walked out with the car I wanted and a deal that I feel great about!! I will certainly be back when my lease is up on this car. More
Another great experience at Ide Mazda I just least my second Mazda6 and had the same warm, friendly and helpful experience as the first time. I was given extra help to find the car I want I just least my second Mazda6 and had the same warm, friendly and helpful experience as the first time. I was given extra help to find the car I wanted and it was found in a day. My wife went with me to pick up the car and was impressed with everyone. So we decided to get a Mazda CX-3 for her! More
Great job again! Matt did a wonderful job for us. We knew what we wanted and Matt delivered. He is an asset to the dealership; approachable, knowledgeable and a gentle Matt did a wonderful job for us. We knew what we wanted and Matt delivered. He is an asset to the dealership; approachable, knowledgeable and a gentleman. Thanks Ide and thanks Matt! Jim and Noreen Karg More
Great experience at Ide Mazda Spencer and Robert made leasing my new car painless and satisfying. Zero pressure, with both the car's features and the lease paperwork explained cle Spencer and Robert made leasing my new car painless and satisfying. Zero pressure, with both the car's features and the lease paperwork explained clearly. No surprises with hidden fees, etc., which was a welcome change from some other dealers I've been to recently. More
This is my third car with ide family. No pressure from spencer. He listened to what I was looking for and didn’t try to push me into to something else. Friendly sales- spencer was great No pressure from spencer. He listened to what I was looking for and didn’t try to push me into to something else. Friendly sales- spencer was great Knowledgeable sales- spencer walked me through the car with detail Price was very good as well. We stayed in an area I could afford. Thanks again for another great experience. More
IDE Mazda - Matt Fitszimmons, Mike, Marty, Glen and the rest IDE Mazda - What can you say? They are the #1 dealer. No one comes close. We just leased our 4th Mazda from them. Matt and crew were fantastic and IDE Mazda - What can you say? They are the #1 dealer. No one comes close. We just leased our 4th Mazda from them. Matt and crew were fantastic and no hi pressure sales. We had our car picked out in 15 minutes and the deal was done. No hassle, no "what do we need to do to buy the car today". IDE Mazda's customer service is outstanding. I have never walked out angry and never been sold something I never needed. Everyone there treats the customer #1. If your car has to stay overnight or longer they give you a free (yes I said free) loaner car to drive. Not very common these days. Matt has leased us the last 2 Mazda's to my wife and myself and Marty leased the previous 2 Mazdas to my wife and myself. I cannot see us going to any other dealer to purchase a car. I love Mazdas and I love IDE Mazda. Thank you Matt and all the rest of IDE Mazda for treating us like VIP Customers!!! I hope you are all recognized by the owners of the outstanding work you do. Bravo and Well Done!!!!!!!!!!!!!! Allen & Kathy Wallach More
Started new lease on 2018 Mazda 3 Spencer is great-very knowledgeable, had an answer for each one of my questions, didn’t push the sale too hard, very friendly! I will come back! Spencer is great-very knowledgeable, had an answer for each one of my questions, didn’t push the sale too hard, very friendly! I will come back! More
Easy, pleasant experience overall. The process of leasing my new vehicle was easy and enjoyable. Spencer was very helpful explaining all the new features on the vehicle and the best pa The process of leasing my new vehicle was easy and enjoyable. Spencer was very helpful explaining all the new features on the vehicle and the best part was the big bow and balloons when I went to pick up the car! More
Thank you! After five dealerships, I found myself at Ide. I had an unfavorable situation with the car I was trading in and hadn't had any luck. Matt was super ea After five dealerships, I found myself at Ide. I had an unfavorable situation with the car I was trading in and hadn't had any luck. Matt was super easy going and a pleasure to work with (unlike a few salespeople I had previously dealt with...), because he wasn't pushy, and also he didn't make me feel bad for what I was working with in trade. Matt and a few others worked hard to find what would work for me in getting out of my situation. I am so happy to be back in the Mazda family. Thank you all so much! More