INFINITI on Camelback

This is the first time I have used this dealership, but found it to be a very good experience. This was the second Infiniti I have leased recently and found this dealer and staff much more attentive and h found it to be a very good experience. This was the second Infiniti I have leased recently and found this dealer and staff much more attentive and helpful than the previous dealership. My after the lease experience has also been completely positive and is the first time I have had a dealership representative visit my home to give me a thorough explanation of the many features of the car. Today's cars have so much technology that this service is needed and appreciated. More

When we entered the showroom, we were greeted immediately by a personable salesman. After chatting briefly, we expressed interest in the Infinity EX 35 and Danny quickly got us into the vehicle for a test dr by a personable salesman. After chatting briefly, we expressed interest in the Infinity EX 35 and Danny quickly got us into the vehicle for a test drive. He was knowledgeable and provided us with indepth information about the vehicle. Following the test drive, we also met with Cassady who put some numbers together for us on the price of the vehicle and value of our trade. Since this was early in our selection process, we were not yet ready to buy and appreciated not being pressured to make a decision immediately. We continued looking at other vehicles and came back a week later to take another look at the EX 35. We decided that we wanted the EX, but they didn't have the specific color and features we were looking for, but they said they would get it for us. Within a few days they had the vehicle. We went in and negotiated a fair price on the new car and the trade. The paperwork was quick and we drove away in our brand new EX 35. It was a pleasure to do business with this dealership. They truly seemed to welcome us as a customer and have provided outstanding customer service to make sure we understand all the features of the vehicle to be able to take full advantage of all the new technology -- a personal tutorial by Lon. How great is that! More

Had service completed on my G35 for what I thought was Had service completed on my G35 for what I thought was damaged radiator - fluid coming out of the front of my car and appearance of steam upon drivi Had service completed on my G35 for what I thought was damaged radiator - fluid coming out of the front of my car and appearance of steam upon driving home. The dealer assumed the same without doing diagnostics and installed a new thermostat to fix the issue. Upon test driving, the tech noticed that my car was not producing cold air - the real issue was a damaged condenser which ended up costing $800 for repair. After I left the dealership, someone in the shop had left a photo of a jester on my media player that I keep in my car - not exactly a good impression/feeling after dealing with all of this...definitely lost my trust as a customer. Besides this, I had issues with what was being placed in my service records, including statements that my car had overheated (which it had not), and the apparent inability to modify these records to a certain extent - the customer should be able to see these entries before they are a permanent addition to the service record. Later on during the same visit, most of these statements were corrected. I used to have my G serviced here on a regular basis, but now I have a hard time trusting the service department (specifically the technicians). Communication needs to improve between the techs, service consultants, and the customer. More

Great experience! We traveled from Tucson and they made it worth it! Friendly, down to earth service that is truly appreciated! Lon Williams came out to our home, yes a two hour drive, to teach us, on our it worth it! Friendly, down to earth service that is truly appreciated! Lon Williams came out to our home, yes a two hour drive, to teach us, on our schedule, all the technology that this very impressive vehicle has to offer. He answered all our questions and was patient with us! Overall, this dealership is top notch! Clen, state of the art facility with knowledgable people. After much research, Infinity couldn't be beat! Glad we picked Infinity on Camelback! More

Lon was extremely patient and informative. I am button phobic and another dealership left me baffled. He said I could come back after the first lesson and learn more. thank you Lon phobic and another dealership left me baffled. He said I could come back after the first lesson and learn more. thank you Lon More

Hands down the best service I have ever received in my life from any car dealer. I would send my own mother in all alone to see these guys knowing that they will be honest and treat her right. life from any car dealer. I would send my own mother in all alone to see these guys knowing that they will be honest and treat her right. More

I had a very pleasant experience at Infinity on Camelback. The sales side with Darin was professionally conducted, and lent to ultimately getting the car I wanted. As it was my first car buying exp Camelback. The sales side with Darin was professionally conducted, and lent to ultimately getting the car I wanted. As it was my first car buying experience, I probably made it too easy for them, but they were relatively straight forward throughout the decision and sales process. The only time the used car lot side became apparent was during the final stage of securing financing when another employee wants get you to purchase extra warranty. This phase was not as pleasant, as it is conducted after it seems the sale agreement has been completed and that all that remains is to complete the paperwork. This clever ploy is excellent car sales, but the process is attached to an event seemingly separated from sales. This is not the case, and the context seemed to be intentionally muddled in hindsight. I don't fault them for this, caveat emptor; this approach is to be expected. The customer service and attention after the completion of the sale from Darin was exceptional, and he demonstrated follow through that can only leave me recommending the dealership. For my first time buying a car on my own, this was a good experience, and I would purchase again from this site. More

I came in to look at a used 370 z. I didn't know if I would qualify due to a recent forclosure earlier in the year. I was denied a loan by desert schools and was scheptial of being qualified. Darrin wa would qualify due to a recent forclosure earlier in the year. I was denied a loan by desert schools and was scheptial of being qualified. Darrin was very helpful and friendly. He went all the way to the gm to make the deal happen. Not only did I get approved but with a rate of 4.5 percent. That is the best rate I have ever received on a car. Very happy with my experience at infinity of camelback More

I had a great experience at this dealership. Darrin was excellent! Initially he was very helpful and did not come across as the usual "pushy" salesman. The whole company was freindly and very willing to he excellent! Initially he was very helpful and did not come across as the usual "pushy" salesman. The whole company was freindly and very willing to help me make the choice! I would HIGHLY reccommend that if you want an Infinti, please go see Darrin Dice at Infinti on Camelback!! So happy with my car and look forward to working with them in the future!!! More

Great customer service. I was looking for a used vehicle and made an appointment to view a couple preowned Infiniti's. Steve greeted me right away and had the vehicles pulled upfront. I was amazed at how si and made an appointment to view a couple preowned Infiniti's. Steve greeted me right away and had the vehicles pulled upfront. I was amazed at how simple and easy the purchase experience was. I was in and out in less than two hours. Everyone was straightforward, honest, and showed a genuine interest in making me happy. Great job to everyone especially Lon who actually came out to my house a few days later to help me program my garage door opener. I am a huge fan of Infiniti on Camelback. Bill you have a great team. More