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INFINITI on Camelback

Phoenix, AZ

4.5
841 Reviews

1300 E Camelback Rd

Phoenix, AZ

85014

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Showing 841 reviews

June 23, 2020

One More Infinity in the Family Excellent service with Selby. This is my 3rd Infiniti vehicle and Shelby has been my service advisor for all of them Truly knows his Infiniti vehicl More

by 75bsanchez55
Customer Service
Recommend Dealer
Yes
Employees Worked With
Shelby Clark
Jun 25, 2020 -

INFINITI on Camelback responded

Thank you for taking the time to leave us a positive review!

June 22, 2020

Josh is the best! I love my Infiniti~ And Josh is the best service advisor, I have ever had! I've been taking my Infiniti to him for years, and he is always exceptional More

by B.Slater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Munsil
Jun 23, 2020 -

INFINITI on Camelback responded

Thank you for your positive feedback!

June 18, 2020

Chris was amazing and incredibly helpful. Unfortunately I wasnt be to get a car when I visited but when I'm ready I would like to go through Chris to get it More

by Frankncheddar
Recommend Dealer
Yes
Employees Worked With
Chris Herrell
Jun 19, 2020 -

INFINITI on Camelback responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 09, 2020

Chris was amazing funny and a big help didn’t try to push a sale and made me comfortable buying my first car management made it easier as well with no hassles quick and easy experience thanks again Chris wil More

by Johnpaulgewarges12
Recommend Dealer
Yes
Employees Worked With
Chris Herrell
Jun 10, 2020 -

INFINITI on Camelback responded

Thank you for your positive feedback!

May 30, 2020

Bad Faith They're just looking to nickle and dime you and even after coming to an agreement, they still played games and sold the car to someone else for an few More

by Kay
Customer Service
Recommend Dealer
No
Employees Worked With
Lon Williams, Luis Becerra, Chris Herrell
Jun 19, 2020 -

INFINITI on Camelback responded

Kay, You came into the dealership on 2 occasions (5/25 and 5/28) to look at the Qx50 and declined to purchase or even move from your number of $1500 under vehicle cost. I was the manger personally involved in the deal and you stated if we could not come down to your price you would purchase your parents Escalade. At that time we informed you that others would be looking at the vehicle and it may not be available should you change your mind. I told my sales guy on the night of the 29th he had until 11am to bring you back as we had another customer who was driving 40 miles to see the vehicle at 11am on the 30th. He texted you at 8:40am and did not hear back from you until after 11am and the other customer was already here. After Chris set the appointment at 12pm to come at 1:30 our general manger Luis proactively called to inform you that the vehicle's availability was based upon what happened with the customer who was in the dealership looking at it. It would not be fair to have a customer drive 40 miles to look a car and tell her halfway through the process it was unavailable. If at your appointment on the 28th I received a call while we were driving the car, saying the car you were looking at was now unavailable because someone who called said we had a deal and they wanted the car. How would that have made you feel? At every turn were nothing but accommodating, friendly, honest and completely transparent with you.THIS DECISION WAS NOT BASED ON PRICE, yes the second time you came in was after the reconditioning was almost completed the price was adjusted online to include the additional work we had to do to the vehicle. On the 28th I explained to you that if you wanted to buy the vehicle we would honor the price of $2,000 less that I originally quoted you. Again your offer was $1500 below and without one of our dealer adds valued at $595, so in total the offer went down from where we parted ways on the 25th. We would have loved to sell you the vehicle and are open to try to find another one that meets your specific requirements as soon as possible. We take our reputation seriously here and try to instill a customer forward culture that separates us from the way people usually view dealerships.

May 19, 2020

I'm livid. I took my car for simple maintenance, 2 recalls and a battery was installed, so they forgot to plug my fans in and it ran hot and my radiator cracked and blew a head on my engine, so i towe More

by mrsnas2014
Recommend Dealer
No
Employees Worked With
Richard Sieck, Shelby Clark, Lon Williams, Luis Becerra, Aaron Byrd
May 01, 2020

Lon at Infinity on Cambalback is an asset to the company. He is very friendly and easy to work with. I will recommend him to any if my friends who are looking for a vehicle. More

by Norma
Recommend Dealer
Yes
Employees Worked With
Lon Williams
May 07, 2020 -

INFINITI on Camelback responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 01, 2020

My whole experience with Chris H and Lon was amazing. I want to thank them for making the process smooth for me! I was close to not buying the car but they were able to work with me and get me in a beautif More

by Treasurej97
Recommend Dealer
Yes
Employees Worked With
John Bishop , Lon Williams, Chris Herrell
May 07, 2020 -

INFINITI on Camelback responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 01, 2020

Ovetall it was a really positive experience. Lon worked hard to get what I wanted even though it wasn't readily available and every employee that was present was incredibly kind and patient with my questio More

by Lisa
Recommend Dealer
Yes
Employees Worked With
John Bishop, Shelby Clark, Lon Williams, Luis Becerra
May 07, 2020 -

INFINITI on Camelback responded

Thank you for taking the time to leave us a positive review!

April 02, 2020

Infiniti on Camelback is always a pleasant experience. They make the car buying process easy while ensuring a thorough understanding of the vehicle and the leasing process. Lon was great to work with as w More

by JM 13
Recommend Dealer
Yes
Employees Worked With
Lon Williams, Luis Becerra
Apr 03, 2020 -

INFINITI on Camelback responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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