INFINITI of South Bay - Service Center

INFINITI of South Bay responded

WOW! What a fantastic endorsement for Jerry! Honestly, I can't think of a better compliment than to be good at what you do and to be a good person at the same time. We will make sure that Jerry is always your guy. Thank you for your business, loyalty, and this great review. Happy New Year! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for the positive review of your service experience with Edson! What a tremendous compliment that he has been knowledgeable and professional in your interactions with him. We appreciate your business and your feedback. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for the great review of your service experience at INFINITI of South Bay, and for letting us know that Edson provided you with great service! We find that true, honest and transparent communications lead to long-term relationships. I'm pleased to see that Edson provided a detailed evaluation of your vehicle and let yu know what was needed now and what you may need to expect in the future. Thanks for choosing us and thanks for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Asaiya, What a nice review, and it is so well written; thank you! I will be sure to share this with Jaime and the team so they can see a great example of exceptional client service. Be personable by remembering your client, be expedient, respect their time and space, and communicate thoroughly so that your client can make an informed decision, the best decision for them. Thank you for sharing your experience with us and online so that others can see. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Shawnta, Thank you so much for your 5-star review, accolades, and kind words. Being transparent, communicating, and keeping our clients updated helps build trust and long-term relationships. And being "the best" is what we strive to achieve - it's the INFINITI of South Bay Way! Thank you for choosing us. We are grateful for your business, and we look forward to your return. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the nice thoughts on your service! Our team strives to keep our dealership as clean and as comfortable as the luxury homes in which our clients live. So, we love it when we get a 5-STAR review because it makes all the effort so worth it! We appreciate your business and we appreciate you for taking the time to let others know that we did good! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the great feedback! We train our Service Advisors on how important it is to be professional and helpful and to communicate during a client's visit. It looks like we nailed it! I will surely share this with Jaime, as he will appreciate your accolades. Hoping for a Great Holiday and a Happy New Year to you! Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

You must love that tire and wheel warranty every time this happens, right? We are glad we could get you in and out so quickly. Thank you for your loyalty to INFINITI of South Bay and for counting on us for your service and repair needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Zdeanzim, We are concerned with your review because we thought everything was resolved. Please contact me at your earliest convenience so that we can address any open concerns. We appreciate your business and please know that we look forward to working with you to ensure you are satisfied. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so very appreciative that you have taken the time to leave us such a nice review, thank you! Jerry worked to move some things around with technicians so that we could get you in and out quickly. Thank you for recognizing the effort and for your recommendation. Thank you for your business and your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay