INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Hi John, Thank you for leaving such a positive review of your service experience with your Service Advisor, Edson. He will be excited to read your feedback. At INFINITI of South Bay, we pride ourselves in exceptional client service. To us, that means communicating with them throughout their service visit and keeping them informed along the way. Everyone appreciates updates and setting expectations. We also want your experience to be quick and easy. Those seem to be the current buzzwords, but at INFINITI of South Bay, we take these words to heart. In fact, quick and easy is synonymous with what we call the INFINITI of South Bay Way. Thanks for your business! You're a great client. Carlso Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Darryl, Thank you for the excellent review of both our people and facility. We appreciate that you've recognized our recent remodel of our service lounge and waiting area. We felt that it was important to provide a luxury experience that parallels the INFINITI brand. But it is the people who make the difference, and we are glad that they made it easy for you to schedule your appointment, reserve a loaner vehicle and service your vehicle on time. We love great clients like you, thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

SUN FLOWER SMILE, We love your review, and your account name ; ) Thanks for being such a positive client, and thank you for visiting our dealership. It was a pleasure working with you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Debra, Thank you for the 5-Star review on your service visit with us here at INFINITI of South Bay. Our goal is to help keep your vehicle safe and reliable for years to come. We may recommend items that are coming up for repair, and we may alert you to issues that we see, but we will never try to sell you anything you do not need. Thank you for recognizing our transparency and honesty. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

robin37 responded

The staff in general was very friendly, but especially Edson. My intent was to sell the car, but I may keep it and have it always serviced with Edson.

INFINITI of South Bay responded

Monisha, Thank you so much for taking the time to provide feedback on your experience here at INFINITI of South Bay. We have a slogan here that we do things the INFINITI of South Bay way! To us that means making your visit fast and easy. It looks like we've hit the mark. We appreciate your comments on our clean and comfortable waiting room. We have worked to make it as luxurious as the cars our clients drive. Carlso Robles Service Manager INFINITI of South Bay

Monisha0 responded

Thank you. I love my Infinity! ❤️

INFINITI of South Bay responded

Benjamin, We are grateful for your positive review, recommendation, and loyalty to our team here at INFINITI of South Bay. We strive to deliver the INFINITI of South Bay 'way", where we make doing business with us seamless and easy. Your review confirms that my team is doing its best to service you well. Thank you for your business and thank you for choosing INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Very nice, thank you! It looks like you had service the INFINITI of South Bay way! Fast and easy, that's how we like to do it. Thanks for the kudos, and thanks for choosing INFINITI of South Bay to serve your maintenance and repair needs. Carlos Robles Service Manager INFINITI of South Bay