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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,466 Reviews
Call Service Center (310) 341-4462

1,466 Reviews of INFINITI of South Bay - Service Center

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August 29, 2024

Excellent and professional service from the entire staff. Very helpful.Waiting area clean and accommodating. More

by LINDAMARSHALL7923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

INFINITI of South Bay responded

Thank you for taking your personal time to leave this AWESOME review! We're delighted that you found our service excellent and professional and that our staff was helpful during your visit, our team works very hard to make sure our customers always leave happy! Thanks for stopping by INFINITI of South Bay and we look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

August 27, 2024

Infiniti is an excellent dealership. Always great at all they do. Amazing customer service and always on top of everything. Highly recommended this place. More

by AGBRAVO2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Aug 27, 2024 -

INFINITI of South Bay responded

EXCELLENT! AMAZING! HIGHLY RECOMMENDED! WOW! What a great review! Thank you for sharing your experience here at INFINITI of South Bay with us. We will be sure to share it with the team. I am grateful to my team for providing the exceptional experience that warranted this wonderful compliment. We appreciate that you are our client! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

August 19, 2024

Everything went as expected. Isaac got me a ride home and back to pick up my car. The dealership is always very clean and welcoming More

by COWLESPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Robertson
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Aug 23, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're glad that everything went as expected during your visit. It’s great that Isaac took care of your transportation needs, our customers are our #1 priority and Issac always goes out of his way to provide excellent service. We appreciate your continued trust and look forward to serving you again! 🚗😊 Carlos Robles Service Advisor INFINITI of South Bay

August 17, 2024

Great communication and timely performance of work being done. Service advisor Edson is very personable and respectful of his client’s time. Thank you. More

by lasleroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2024 -

INFINITI of South Bay responded

Thank you for your kind words! I am delighted that you appreciated the great communication and timely service our team provided. Edson takes pride in being personable and respectful of our client's time, and it’s wonderful to know that this made a positive impact on your experience here. Thanks again and we look forward to serving you again in the future! Carlos Robles Service Advisor INFINITI of South Bay

August 12, 2024

Always a pleasure to visit Southbay Infinity great service they accommodate you for transportation, friendly staff great service More

by stylesbychyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Robertson
Report | Print
Aug 16, 2024 -

INFINITI of South Bay responded

Chyna, That is so nice of you to take your personal time to leave us this great review, thank you! It is great to hear that your visits are truly a pleasure and that we can accommodate your every need. Thank you for your business, it's a pleasure having you as a client. Carlos Robles Service Advisor INFINITI of South Bay

August 12, 2024

It was a great experience. . I could not have ask for more. Service was very good . More

by PATWILL13Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
Report | Print
Aug 17, 2024 -

INFINITI of South Bay responded

Thank you for sharing your experience with us here at INFINITI of South Bay! We're thrilled you had a great visit and that our service met your expectations! Thank you for recognizing Edson and Issacs hard work, they are always going above and beyond! We look forward to serving you again in the future. Carlos Robles Service Advisor INFINITI of South Bay

July 28, 2024

The service team wrecked my car and didn’t tell me for 2 weeks… the only reason I was made aware is because I went to the dealer to get belongings out of my car. More

by JADEN5631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

INFINITI of South Bay responded

Jaden, This review is certainly concerning. Please give me a call at your earliest convenience so that we can better understand what happened. Thank you. Carlos Robles Service Manager INFINITI of South Bay

July 12, 2024

I Like South Bay Infiniti, place is very clean and employees are friendly. They always help me with my car. More

by VEY_IETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

INFINITI of South Bay responded

Thank you for your positive feedback! We’re delighted that you find our employees friendly. They always go above and beyond to provide excellent service and assistance with your car. We look forward to continuing to serve you in the future! Carlos Robles Service Manager INFINITI of South Bay

July 03, 2024

They are always friendly, always accommodating and always clean! I don’t go any where else to have my car serviced More

by CYNPG10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Jul 10, 2024 -

INFINITI of South Bay responded

This is such a kind and thoughtful review! Thank you for letting us know that our team is always friendly and accommodating... and we do make a special effort to ensure that the dealership is always clean. We appreciate your loyalty and are proud that you enjoy the service team here at INFINITI of South Bay! We appreciate you too! Thanks for choosing us! Carlos Robles Service Manager INFINITI of South Bay

June 17, 2024

Welcoming atmosphere with friendly, knowledgeable technicians willing to answer all questiins. Definitely will return for future service More

by shannon.grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2024 -

INFINITI of South Bay responded

Wow, Shannon! Thank you for your kind words! We're delighted you enjoyed our welcoming atmosphere and found our friendly, knowledgeable technicians helpful. Thank you for recognizing Edson's hard work. We are so lucky to have him on our team. We look forward to seeing you again in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

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