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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews
Call Service Center (310) 341-4462

1,448 Reviews of INFINITI of South Bay - Service Center

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August 29, 2024

Was not a good experience I felt taken advantage of being a female lack of communication on and about service of vehicle then insulted by manager☹️ More

by PRESCOTT, DUETRELL(as real as it gets)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Sep 06, 2024 -

INFINITI of South Bay responded

Duetrell, I'd like to know more about your visit. I stress that my team is respectful, knowledgeable, and efficient, and it looks as though we have certainly missed the mark on one of those points. We appreciate that you are our client. In the future, if you ever have any problems, please reach out to me while you are still at our dealership. Thank you for providing this insight and we are hopeful that you will give us another chance. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

August 29, 2024

Terrible Jaime sent me a quoted estimate of $8400 and didn't even call me to explain to what it was for. I had to call him back 3 times and leave 2 voicemails before I heard back from him. Then they were More

by HAYDEN.MICHAEL99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Sep 06, 2024 -

INFINITI of South Bay responded

Hayden, Thank you for this feedback. It is extremely helpful in identifying a breakdown in our process and an area for improvement. You are correct. We should have called to explain the estimate, and doing so is part of our normal process. Furthermore, we should have called you back the first time you called, looking for an explanation. Your case has been discussed with the team, who will focus on consistency in customer communication. Carlos Robles Service Advisor INFINITI of South Bay

August 29, 2024

Excellent and professional service from the entire staff. Very helpful.Waiting area clean and accommodating. More

by LINDAMARSHALL7923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

INFINITI of South Bay responded

Thank you for taking your personal time to leave this AWESOME review! We're delighted that you found our service excellent and professional and that our staff was helpful during your visit, our team works very hard to make sure our customers always leave happy! Thanks for stopping by INFINITI of South Bay and we look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

August 27, 2024

Infiniti is an excellent dealership. Always great at all they do. Amazing customer service and always on top of everything. Highly recommended this place. More

by AGBRAVO2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Aug 27, 2024 -

INFINITI of South Bay responded

EXCELLENT! AMAZING! HIGHLY RECOMMENDED! WOW! What a great review! Thank you for sharing your experience here at INFINITI of South Bay with us. We will be sure to share it with the team. I am grateful to my team for providing the exceptional experience that warranted this wonderful compliment. We appreciate that you are our client! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

August 19, 2024

Everything went as expected. Isaac got me a ride home and back to pick up my car. The dealership is always very clean and welcoming More

by COWLESPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Robertson
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Aug 23, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're glad that everything went as expected during your visit. It’s great that Isaac took care of your transportation needs, our customers are our #1 priority and Issac always goes out of his way to provide excellent service. We appreciate your continued trust and look forward to serving you again! 🚗😊 Carlos Robles Service Advisor INFINITI of South Bay

August 17, 2024

Great communication and timely performance of work being done. Service advisor Edson is very personable and respectful of his client’s time. Thank you. More

by lasleroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2024 -

INFINITI of South Bay responded

Thank you for your kind words! I am delighted that you appreciated the great communication and timely service our team provided. Edson takes pride in being personable and respectful of our client's time, and it’s wonderful to know that this made a positive impact on your experience here. Thanks again and we look forward to serving you again in the future! Carlos Robles Service Advisor INFINITI of South Bay

August 12, 2024

Always a pleasure to visit Southbay Infinity great service they accommodate you for transportation, friendly staff great service More

by stylesbychyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Robertson
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Aug 16, 2024 -

INFINITI of South Bay responded

Chyna, That is so nice of you to take your personal time to leave us this great review, thank you! It is great to hear that your visits are truly a pleasure and that we can accommodate your every need. Thank you for your business, it's a pleasure having you as a client. Carlos Robles Service Advisor INFINITI of South Bay

August 12, 2024

It was a great experience. . I could not have ask for more. Service was very good . More

by PATWILL13Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
Report | Print
Aug 17, 2024 -

INFINITI of South Bay responded

Thank you for sharing your experience with us here at INFINITI of South Bay! We're thrilled you had a great visit and that our service met your expectations! Thank you for recognizing Edson and Issacs hard work, they are always going above and beyond! We look forward to serving you again in the future. Carlos Robles Service Advisor INFINITI of South Bay

July 28, 2024

The service team wrecked my car and didn’t tell me for 2 weeks… the only reason I was made aware is because I went to the dealer to get belongings out of my car. More

by JADEN5631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

INFINITI of South Bay responded

Jaden, This review is certainly concerning. Please give me a call at your earliest convenience so that we can better understand what happened. Thank you. Carlos Robles Service Manager INFINITI of South Bay

July 12, 2024

I Like South Bay Infiniti, place is very clean and employees are friendly. They always help me with my car. More

by VEY_IETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

INFINITI of South Bay responded

Thank you for your positive feedback! We’re delighted that you find our employees friendly. They always go above and beyond to provide excellent service and assistance with your car. We look forward to continuing to serve you in the future! Carlos Robles Service Manager INFINITI of South Bay

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