Back

INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,533 Reviews

1,533 Reviews of INFINITI of South Bay - Service Center

Sort by
May 16, 2025

Very professional, courteous, and efficient. Always have a good experience at this dealer. Never disappointed. More

by IONE103699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Thank you for your wonderful review! We’re so glad you consistently have a professional, courteous, and efficient experience with us. We work hard to make sure our customers leave happy, so it’s great to hear that this made all the difference for you. We truly appreciate your loyalty and love working with customers like you! Please stop by again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 14, 2025

Jamie was very helpful and gave me great advice on how to care for my Q60 to keep it running well for a long time. He educated me on my warranties as well. More

by Monique L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Monique! I am delighted that Jamie was able to provide helpful advice and educate you on caring for your Q60 and understanding your warranties. Jamie always goes the extra mile when it comes to service! At INFINITI of South Bay, we believe in sharing helpful tips and tricks with our customers to keep their vehicles running smoothly for years to come. We appreciate your trust and look forward to serving you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 13, 2025

Edson provides excellent service, and I really appreciate the welcoming of the waiting room. Occasionally, after maintenance, the car technology is noticeable improved. More

by cathy.ling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Hi Cathy! Thank you for taking the time to leave this great review online! We’re glad Edson provided excellent service and that you felt welcomed in our waiting room. It’s also great to know you’ve noticed improvements in your car’s technology after maintenance, that’s exactly the kind of care we aim to provide. We appreciate you choosing INFINITI of South Bay and look forward to your next visit! Don't forget to check our website for service deals and specials next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 13, 2025

Edson was awesome and really attentive in keeping me informed about my vehicle while I waited. More

by L_travel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re thrilled to hear that Edson was attentive and kept you well-informed while you waited. Keeping our customers in the loop is something we take very seriously, and Edson truly goes above and beyond. We appreciate your kind words and look forward to serving you again at INFINITI of South Bay! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 12, 2025

Quick and easy. Answered all my questions. Service department was great. Thanks for your help. More

by CLIFFJWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Hi Cliff! Thank you for this awesome review! We're happy your visit was quick and easy, and that our service team was able to answer all your questions. We strive to make every experience smooth and transparent, glad we could provide you with an exceptional visit. We appreciate your trust and look forward to helping you again in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 11, 2025

Jaime was very professional and knowledgeable. He kept me informed about other "needed" services as recommended by the Technician. More

by NLewis0320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Thank you so much for your review! We're glad to hear Jaime provided professional and knowledgeable service, and that he kept you well-informed throughout your visit. At INFINITI of South Bay, we aim to be as transparent as possible with our customers, so you always feel confident in the service your vehicle receives. Your trust means a lot to us, and we’ll be sure to share your kind words with Jaime. We look forward to seeing you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 11, 2025

They were timely, professional and showed much courtesy. A little expensive though, I can recommend them.0 More

by ASHLEYCA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

INFINITI of South Bay responded

Ashley, Thank you for the 5 STAR review and for letting us know that our team was courteous and professional. We shop other local INFINITI dealerships monthly to ensure that we are at or below their pricing. Know that prices do change and that we work constantly to ensure that we are competitive. Plus, we provide INFINITI trained technicians that are required to pass annual certification to ensure that we provide you with the best service available. Want to save on your maintenance and repairs? Check our website regularly for service specials or read our emails for special offers and discounts. We want to help make your INFINITI experience exceptional. Carlos Robles Service Manager INFINITI of South Bay

May 10, 2025

The area was helpful and clean. I appreciated the courtesy vehicle provided while my car was being serviced today. However, the inside of the vehicle was dirty; I noticed a lot of e More

by NAKIERAMC
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
May 24, 2025 -

INFINITI of South Bay responded

NAKIERAMC, Thank you very much for this feedback. Our process is to have all vehicles detailed before the next client. And, we ensure that all loaner vehicles have at least a half a tank of gas before going back out. With the name left on this review, we cannot track back the day and time that this happened, but all we can collectively imagine is that we provided a loaner to quickly accommodate you without running it through our normal process. Thank you for brining this to our attention so that we can review your experience with our service team. It is our goal to provide and exceptional client experience to each and every client, and your feedback will help us in doing so. Thank you! Carlos Robles Service Manager INFINITI of South Bay

May 07, 2025

Very nice Edson was very professional and helpful And driver also was very nice Having a ride back and forth was great Thank you More

by RITAMINAS
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
May 22, 2025 -

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review, Rita! We're glad that Edson and our driver took great care of you. Providing a smooth and helpful experience, including your ride back and forth, is exactly what we aim for. We appreciate you choosing INFINITI of South Bay and look forward to seeing you again! Thanks again! Carlos Robles Service Manager INFINITI of South Bay

May 06, 2025

The Infiniti dealerships are very few but this one is my go too just like the customer service! Prices are high but knowledgeable people More

by EVEREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Thank you for your honest and thoughtful review! We’re honored to be your go-to INFINITI dealership and truly appreciate your loyalty. While we understand pricing can be a concern, we’re glad to hear our knowledgeable team and quality service make the experience worthwhile. We’ll continue working hard to provide the best value and care every time you visit. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay