INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Thank you so much for this STELLAR review! We’re glad you found our team extremely helpful and that your service was completed on time. We strive to provide every customer with exceptional care and efficient service, and it’s wonderful to know we hit the mark for you. Your recommendation means a great deal to us, so please let your friends and family know! We look forward to welcoming you back soon! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your wonderful review! We’re so glad you consistently have a professional, courteous, and efficient experience with us. We work hard to make sure our customers leave happy, so it’s great to hear that this made all the difference for you. We truly appreciate your loyalty and love working with customers like you! Please stop by again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Monique! I am delighted that Jamie was able to provide helpful advice and educate you on caring for your Q60 and understanding your warranties. Jamie always goes the extra mile when it comes to service! At INFINITI of South Bay, we believe in sharing helpful tips and tricks with our customers to keep their vehicles running smoothly for years to come. We appreciate your trust and look forward to serving you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Cathy! Thank you for taking the time to leave this great review online! We’re glad Edson provided excellent service and that you felt welcomed in our waiting room. It’s also great to know you’ve noticed improvements in your car’s technology after maintenance, that’s exactly the kind of care we aim to provide. We appreciate you choosing INFINITI of South Bay and look forward to your next visit! Don't forget to check our website for service deals and specials next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re thrilled to hear that Edson was attentive and kept you well-informed while you waited. Keeping our customers in the loop is something we take very seriously, and Edson truly goes above and beyond. We appreciate your kind words and look forward to serving you again at INFINITI of South Bay! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Cliff! Thank you for this awesome review! We're happy your visit was quick and easy, and that our service team was able to answer all your questions. We strive to make every experience smooth and transparent, glad we could provide you with an exceptional visit. We appreciate your trust and look forward to helping you again in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your review! We're glad to hear Jaime provided professional and knowledgeable service, and that he kept you well-informed throughout your visit. At INFINITI of South Bay, we aim to be as transparent as possible with our customers, so you always feel confident in the service your vehicle receives. Your trust means a lot to us, and we’ll be sure to share your kind words with Jaime. We look forward to seeing you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ashley, Thank you for the 5 STAR review and for letting us know that our team was courteous and professional. We shop other local INFINITI dealerships monthly to ensure that we are at or below their pricing. Know that prices do change and that we work constantly to ensure that we are competitive. Plus, we provide INFINITI trained technicians that are required to pass annual certification to ensure that we provide you with the best service available. Want to save on your maintenance and repairs? Check our website regularly for service specials or read our emails for special offers and discounts. We want to help make your INFINITI experience exceptional. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

NAKIERAMC, Thank you very much for this feedback. Our process is to have all vehicles detailed before the next client. And, we ensure that all loaner vehicles have at least a half a tank of gas before going back out. With the name left on this review, we cannot track back the day and time that this happened, but all we can collectively imagine is that we provided a loaner to quickly accommodate you without running it through our normal process. Thank you for brining this to our attention so that we can review your experience with our service team. It is our goal to provide and exceptional client experience to each and every client, and your feedback will help us in doing so. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review, Rita! We're glad that Edson and our driver took great care of you. Providing a smooth and helpful experience, including your ride back and forth, is exactly what we aim for. We appreciate you choosing INFINITI of South Bay and look forward to seeing you again! Thanks again! Carlos Robles Service Manager INFINITI of South Bay