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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews
Call Service Center (310) 341-4462

1,448 Reviews of INFINITI of South Bay - Service Center

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June 21, 2023

I had an outstanding experience, very helpful. The service was done in a timely manner. I am very happy with the service. More

by SHARONRIDGEWAY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
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Sep 19, 2023 -

INFINITI of South Bay responded

Sharon, We all appreciate your time in recognizing our service team of Edson, Ever, Jerry, Jaime and Felix in that they provided an OUTSTANDING experience! That is a welcomed and appreciated accolade, thank you. We are pleased to learn that you have been happy with our service, that we have completed your service in a timely manner and that our team has been helpful. As the department manager, it makes me feel confident that we are delivering. Thank you for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

June 20, 2023

I'm very please with the service I received it was very speedy and I was informed in a timely manner about the status of my car. Thanks again More

by SHANITA.FLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Sep 19, 2023 -

INFINITI of South Bay responded

Shanita, We apologize for the delay. Larry has been out on vacation and is returning today. We'll make sure he calls to assist you with trading-in your vehicle. You can reach Larry directly at 310-891-6229 if he doesn't get to you first. Thank you for understanding and thank you for your patience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 17, 2023

The car service was great. Overall satisfied with the service I received. The team provided great customer service. More

by BROOKE_02002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Sep 19, 2023 -

INFINITI of South Bay responded

Brooke, We are so pleased to learn that Ever provided great service during your recent visit. If there is ever anything we could do to serve you better, please let us know before you leave so that we can made it right. We love clients like you and thanks for choosing to service with INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

June 11, 2023

Unsatisfied. Tried to correct oil change overcharge but dealer refused. Also some services suggested were proved unnecessary. More

by BOBROSENBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

INFINITI of South Bay responded

Bob, We looked into your situation and understand that you returned with a coupon some time AFTER service was performed. Every special service offer has a disclaimer that includes: "Cannot be combined with any other offers. Must present coupon at time of write up. Not valid for prior purchase. Void where prohibited" We did say that we would gladly honor the coupon on your next visit, even if it had expired. We thought that was fair, and are sorry you did not agree. Carlos Robles Service Manager INFINITI of South Bay

Jun 23, 2023 -

BOBROSENBAUM responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

Sep 19, 2023 -

INFINITI of South Bay responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

June 08, 2023

They will never let you spend more money than you have to very reliable for peace of mind get your car serviced at infinity of south bay More

by JASON36D@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Jason, Thank you for the 5-STAR review and for your straight-forward and candid comments. Our job is to maintain your vehicle so that it is save for your and your family and so that it runs efficiently so that you can enjoy your ride for years and years. We will only advise on moving forward with repair or maintenance if it is absolutely needed or necessary. If it is not, we will tell you you can wait. Honesty and Integrity, that is what you'll find with my team. Carlos Robles Service Manger INFINITI of South Bay

June 08, 2023

Awesome Customer Service . Excellent communication skills. This place is number one on my list !!! When you have an appointment the service department is on time . Car is ready More

by TOTALEBLESSD41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

We love reviews like this! Thank you for such an amazing, energetic and positive review! This is one to share with the team. Edson, Ever, Jerry, Jaime and Felix... thank you for recognizing each of them for contributing to your exceptional experience. We appreciate your loyalty and look forward to servicing your vehicle in the years ahead. Carlos Robles Service Manager INFINITI of South Bay

June 07, 2023

Great experience with our representative on our last service. He was quick, efficient, and easy to work with! More

by ELL161999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Ell, Thank you so much for the great review! My team works hard to deliver and it is so rewarding to them when I share a review like this with them. This is exactly what we train... fast, friendly and efficient service. Keep the customer informed, be transparent and only make recommendations that are really necessary. This is how we hope we can keep you coming back. Thank you for your loyalty and thank you for choosing INFIITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

May 21, 2023

This dealership dont have a good welcome to the customers. I had a appoitment and i park outside in the appoitment area and no one came over to tell me can i help you or nothing i had to go inside More

by Byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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May 19, 2023

Edson’s customer service is great. Everyone there is very nice and helpful. They explain everything really well. More

by ABBYJV1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023

Went well Service was good. Appreciate the car wash. Wish loaner vehicle was available. Ok More

by MMOEEZ23@GMAIL.COM
Recommend Dealer
Yes
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