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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews
Call Service Center (310) 341-4462

1,448 Reviews of INFINITI of South Bay - Service Center

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August 30, 2023

Edson is the best. Very professional, friendly, efficient and always resolves my issues. I will continue going to him. More

by pupulegrl021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Thank you so much for recognizing Edson by name, he sure does have lots of fans! As the manager of the department, it is always comforting to hear when my team has treated our clients right. We strive to be all those points you mentioned; professional, friendly and efficient. Thank you for your loyalty and we look forward to your next visit. Carlos Robles Service Manager INFINITI of South Bay

August 30, 2023

The dealership was clean. They gave us water and coffee.they were very professional and helpful. More

by muniqueen43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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Sep 19, 2023 -

INFINITI of South Bay responded

Thank you so much for the great review and the nice compliments. We are so glad that our Service Advisors Jerry and Jaime were kind and helpful. All things first, we need to treat people with kindness and respect. We are also pleased that they were both professional and knowledgeable. Seems like they are winning all the accolades! Oh, and yes, thank you for your comments on our cleanliness. We strive to deliver a high-class luxury experience similar to what our clients experience in their own homes. Thank you for your business! We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

Sep 19, 2023 -

INFINITI of South Bay responded

Awesome review! Thank you for recognizing how professional and helpful our team is, how clean the dealership is and some of the amenities that we provide. We are glad that we met your expectations and hopefully have gained your loyalty for years to come! We appreciate your business and your review! Carlos Robles Service Manager INFINITI of South Bay

August 28, 2023

The infinite team went about and beyond to solve the mystery problem with our QX60 vehicle. More

by SANY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Sometimes you run into these mystery problems that are complicated and difficult to identify. That's where having a great team between the technician and the service advisor pays off. And, that's why employing only factory trained technicians ais so important. Proper diagnostics and trouble shooting makes us like your own personal private investigator. We are so glad that we were able to solve the mystery and that this story ended well. Thank you for your business and thank you for the great review. Carlos Robles Service Manager INFINIFI of South Bay

August 24, 2023

I l o v e t h i s p l a c e b e t t e r t h a n o t he r s More

by esco_escoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Ha! What a creative review! We are SOOO glad that you LOVE INFINITI of SOUTH BAY more than ALL the others! Thank you for your great review and thank you for your loyalty. We appreciate your business and the time you took to leave your review! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

August 24, 2023

Three out of four issues identified as needed urgent repairs on my car were non-existent. The cost of the repair here repairs would have cost me $7000. And the one thing that was actually not working More

by FASHIONSUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

It always puts us in a difficult situation when an older vehicle needs maintenance and repairs. As an INFINITI dealership it is our responsibility to our customer and the brand to call-out issues that our technicians identify. Your service advisor should have gone over these recommendations and explained the importance and severity of each issue. As an INFINITI dealer, our job is to inform our customers what their vehicle needs in terms of repairs or maintenance for the safety of the vehicle and for its long-term operation and efficiency. If you'd like to review any of the recommendations with me personally, then I'd be glad to make the time for us to review and discuss. Please contact me at 310-325-5555 if I can be of further assistance Thank you, Carlos Robles Service Manager INFINITI of South Bay

August 20, 2023

They installed a new radiator when all I needed was a thermostat. Charged me $.1800.00 for radiator and two days later my car overheated and they said I needed a thermostat. I want my 1800.00 dollars b More

by dmoses2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

INFINITI of South Bay responded

When you had your vehicle towed in you stated that your engine was overheating and we found the radiator assembly was leaking. As such, we needed to replaced the radiator assembly. After replacement your technician test drove your vehicle and there was no sign of leaking or overheating. Unfortunately, the next day you had your vehicle towed in again for overheating and your service engine soon light was on. We checked your newly installed radiator and it was okay, there was no leaking. We then monitored your thermostat and found that it was stuck closed, causing the vehicle to continue to overheat. It is so unfortunate that you feel you've had to leave us a bad review. We did our best with your vehicle with the information we had at the time. If you'd like to discuss this further then please call me directly at 310-325-5555. Thank you. Carlos Robles Service Manager INFINITI of South Bay

Sep 19, 2023 -

INFINITI of South Bay responded

We are looking into this matter. It might take us several days to review our records and photographs of your vehicle/equipment. Please know that we will get back to you shortly. If you'd like to reach me directly please call 310-325-5555. Thank you, Carlos Robles Service Manager INFINITI of South Bay

August 12, 2023

Don’t know where to begin, I experienced terrible service plus getting over charged. I have a screen shot from their own parts department that shows the price is $894.76 but the service department charged More

by rccmsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Sep 19, 2023 -

INFINITI of South Bay responded

Thank you for bringing this to our attention. We would like to better understand what the discrepancy is, but we cannot research this with the information provided. Please contact me at 310-325-5555 at your earliest convenience so that we can resolve any misunderstanding. Thank you, Carlos Robles Service Manager INFINITI of South Bay

August 10, 2023

Dealership did not honor the free oil changes promised for the life of the lease in all fairness the paperwork they produced showed only two free oil changes however the salesman told us they would be fre More

by gwrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

We apologize if something was misunderstood. All new 2023 models do come with our INFINITI PREMIUM CARE. The new integrated maintenance program provides a suite of benefits and includes coverage for up to 3 years after purchase and varies by vehicle. Services covered include oil changes and tire rotations, inspections, brake fluid changes, in cabin air filter replacements, tire road hazard and car rental assistance for some models. If your model year was prior to 2023 you may have been covered under the previous plan. Without knowing details of your purchase we cannot look it up, but would be glad to review this with you. Please call me at 310-325-5555 if you'd like to review in more detail. However, please know that there are no complimentary plans that INFINITI of South Bay offers for the life of a lease. Thank you for the opportunity to serve you. Carlos Robles Service Manager INFINITI of South Bay

August 10, 2023

Service advisor is informative, the cost however to have a car serviced/repaired is not cost efficient. More

by LUISMORAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Luis, We see that you are a long-time and loyal client and we appreciate that, thank you. Please understand that prices for parts, supplies and labor do go up over time. We are competitively priced to all other local INFINITI dealerships and we shop our competition monthly to make sure that we meet or beat their prices. Please be sure to check our website for service specials, we update them monthly. And, please read our monthly newsletter where we also offer service specials and discounts to our loyal clients. Carlos Robles Service Advisor INFINITI of South Bay

August 06, 2023

Everyone was professional and kind. , friendly and courteous. Keep up the good works. Sincerely, Ava More

by DAVIS_1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Sep 19, 2023 -

INFINITI of South Bay responded

Ava, Thank you for the 5-Star review of your service experience with us here at INFINITI of South Bay! We appreciate that you took the time to tell us and others that we provided professional, courteous, friendly and kind service. Feedback like yours is so appreciated by our team. Thanks for choosing INFINITI of South Bay! Carlos Robles Service Advisor INFINITI of South Bay

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