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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,444 Reviews
Call Service Center (310) 341-4462

1,444 Reviews of INFINITI of South Bay - Service Center

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November 12, 2024

Thank you infinity corp. they helped me on my hardest time to fix my vehicle More

by arambulayvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2024

Always have great appointment times and lobby is great and comfy. Service is definitely gre More

by VALerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

INFINITI of South Bay responded

Thank you for the great review Valerie! Our customers are our #1 priority, so we make sure they have a relaxing and enjoyable experience from start to finish. It’s wonderful to know you’re pleased with our service, looking forward to seeing you next time! Make sure to check out our website for service specials to save on your next visit! Carlos Robles Service Manager INFINITI of South Bay

November 04, 2024

At times, non-responsive to my messages. I don’t feel some staff are attentive to my needs. I have been a long time Infiniti customer satisfied with the product and services until now. I can More

by patsyh1212
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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October 30, 2024

Infiniti South Bay provides excellent service. and the staff is very professional and very courteous. More

by trishadgn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

INFINITI of South Bay responded

Thank you for taking time out of your day to leave this great review! We’re thrilled you received excellent service from our professional and courteous team. Providing a top-notch experience is always our priority, thanks for recognizing our hard work! We look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

October 28, 2024

Excellent Service. Came To Get A Oil Change Finished In A Timely Manner Also Gave Me A Heads Up With Other Things My Car Needed. More

by IMJUSTURK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

INFINITI of South Bay responded

Thank you so much for the FANTASTIC five-star review! We're glad your oil change was quick and efficient and that our team could provide helpful information on other maintenance needs for your car. Thanks for shouting out Jaime, he is always working hard to make sure our customers are satisfied. We’re here to keep your vehicle running smoothly—looking forward to seeing you next time! Carlos Robles Service Manager INFINITI of South Bay

October 16, 2024

Edson has given me consistently great customer service over the years that I have been coming to Infiniti of South Bay. I appreciate that they are welcoming and professional and provide clean and comforta More

by NHARRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

INFINITI of South Bay responded

Thank you so much for your kind words! We're thrilled that Edson has consistently provided you with great customer service over the years. He always goes above and beyond to ensure our customers leave happy, I am so lucky to have him on my team! It's wonderful to know you appreciate the welcoming, professional atmosphere and our clean and comfortable lobby and restrooms. Thank you for your loyalty and we look forward to continuing to serve you at INFINITI of South Bay! Carlos Robles Service Advisor INFINITI of South Bay

October 12, 2024

I purchased my 2019 infinity in Van Nuys and I live in Lancaster I prefer to do all my business with South Bay they know how to treat their customers great customers service. I would refer anyone to Infin More

by MYEISHAWYATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

INFINITI of South Bay responded

Thank you so much for your AWESOME review! We're honored that you chose to do business with INFINITI of South Bay, even with the distance. We're thrilled that our customer service continues to impress, our customers are our #1 priority! Your recommendation means the world to us, and we can't wait to help you with your next vehicle purchase. Thank you for the 5-star recognition, we appreciate your trust and look forward to welcoming you back in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

October 11, 2024

Prior service records not upsftrs. Took 20+ minutes for someone to figure out the problem...Once once they figured out their issue More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Nov 02, 2024 -

INFINITI of South Bay responded

Craig, Jaime and Felix are our best Service Advisors, and we apologize that you are concerned about the time it took them to resolve your concerns. Please understand that sometimes things are not black and white and require time. We appreciate your business and hope that we can have another chance to serve you better. Thank you for bringing this to my attention, Carlos Robles Service Manager INFINITI of South Bay

October 08, 2024

I came to check my brakes. I was told I didn’t need brakes. My car was also checked and no other issues were found except I needed new tires. More

by Kammoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this review! It's always great to know your vehicle is in good shape, and we're happy we could provide a thorough inspection. If you need any assistance with anything else, feel free to reach out. We're here to help! Don't forget to check back for promotions on our website, we hope to have you back soon! Carlos Robles Service Advisor INFINITI of South Bay

October 07, 2024

Welcoming, great fast service, professional, excellent customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infin More

by B.CATHERINE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
Report | Print
Oct 10, 2024 -

INFINITI of South Bay responded

Thank you so much for the fantastic review! We’re thrilled you had a positive experience with our welcoming, professional team, and that they provided fast service. We're especially glad you appreciated the clean and hospitable environment. My team constantly works hard to ensure our customers leave happy. Your recommendation means the world to us! We truly appreciate your support—thank you for ROCKING with us! Carlos Robles Service Advisor INFINITI of South Bay

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