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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews
Call Service Center (310) 341-4462

1,461 Reviews of INFINITI of South Bay - Service Center

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January 14, 2025

When I dropped my car off I had a great welcoming but when I picked my car up without doing any of the repairs, he was not pleasant at all. Did not speak I don’t know if he was not pleased because I did More

by MS.SMITH33
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know his name, but the mechanic who bought my car out was very nice and understanding
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Jan 17, 2025 -

INFINITI of South Bay responded

Ms. Smith, Thank you for your feedback. Please don't take it personally, I'm sure that this is just a miscommunication. We would never be disrespectful on purpose. And, we totally respect your decision whether you decide to make the repairs or not. If moving forward with repairs was a matter of cost, please know that we call around monthly to make sure that our prices meet or beat all other local INFNITI dealerships. Plus, and if you didn't know you'll lover this... please remember that we post monthly service specials on our website. So please check these out and hopefully we'll see you back again soon. Carlos Robles Service Manager INFINITI of South Bay

January 03, 2025

Please keep up the good work! What you do does make a difference for others! Happy New Year! More

by Infiniti Qt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

INFINITI of South Bay responded

Thank you, thank you, for such a meaningful review. Our service team strives for exceptional client service, and when it is recognized it means so much in confirming what we do here at INFINITI of South Bay. Happy New Year to you too, and we look forward to servicing your needs in the year to come. Thank you for your business and for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

January 01, 2025

Jaime was awesome. He was really understanding of my special situation and treated me exceptionally putting my interests first. Very few people have been so client-cent More

by abonet007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

INFINITI of South Bay responded

007, We are so pleased you enjoyed your visit to INFINITI of South Bay! Thank you for letting us know that Jaime did such a good job in understanding your situation and putting your interests first. After all, that's how it should be, right? Here at INFINITI of South Bay we strive to deliver exceptional client service through understanding needs, solving those needs, and in being clear and transparent in our communications. We appreciate your business and your loyalty to our team here at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

December 31, 2024

The service was great and wait time couldn't have been any better. Awesome job I will be returning. More

by mlww66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember who actually helped me..
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Jan 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time out of your day to leave this FIVE-STAR review! We’re thrilled you had a great experience and that the wait time was just right. Thanks again for trusting us, your loyalty means a lot! We can't wait to see you soon for another awesome job! Carlos Robles Service Manager INFINITI of South Bay

December 30, 2024

I will not be returning to Infiniti of South Bay. The service advisor seemed like he was bothered that I had come to get my oil change. He was disengaged and was very short with me. Once my car wa More

by TRAVISA_S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

INFINITI of South Bay responded

TRAVISA, The experience you have described is not consistent with our goals to provide an exceptional client experience. Our service advisors are known to be friendly, transparent, and professional. We pride ourselves in providing clear communications, being helpful and understanding our clients needs. If you would like to work together to resolve your concerns, then please contact me at 310-325-5555. Thank you for the opportunity to better serve you. Carlos Robles Service Manager INFINITI of South Bay

December 22, 2024

Lack of communication, no sense of hospitality for clients appears to dislike their job alot More

by cs96756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

INFINITI of South Bay responded

cs96756 We have a very professional team that stives every day to deliver exceptional client service. Your review is not the norm. We provide excellent communication, we are friendly and hospitable and our employees love their jobs. Can you please identify yourself so that we can better understand your concerns? Our goal is your satisfaction, please contact us at 310-325-5555 so that we can address issues with your visit. Thank you, Carlos Robles Service Manager INFINITI of South Bay

December 20, 2024

I am always pleased with the service and customer care that Infiniti South Bay provides. They are always accommodating. More

by mnacshoppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We're thrilled you've had consistently great experiences with our service and customer care. Your satisfaction means a lot to us, and we’re always here to accommodate your needs as our customers are our #1 priority! We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

December 19, 2024

Used to go to this dealership all the time. Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping More

by HSTIEBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

INFINITI of South Bay responded

HSTIEBEL, We employ only INFINITI certified technicians to properly diagnose the needs of our service clients. Our recommendations are what is best for your vehicle and your safety. As with any service center, there is a diagnostic charge to access the needs of your vehicle. Whether your choose us, or someone else to service the recommendations is your choice. Please continue to use your local mechanic if that is what you feel is best for you. And, if you have a change of heart, we'd welcome the opportunity to serve you again. Thank you. Carlos Robles Service Manager INFINITI of South Bay

December 17, 2024

Willie was amazing! Thanks Willie for the great deal on the protection package. Also, thanks for your help with setting up my garage door opener. We will be sure to put More

by Reza B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

INFINITI of South Bay responded

Hi Reza! It’s amazing to hear that Willie went above and beyond to get you a great deal and help with your garage door opener. We’ll let him know how much you appreciate his help! And being on your Christmas list? That’s the ultimate compliment! Thanks again, and we’re always here if you need anything! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 09, 2024

Great service. Very efficient, quick easy in and out. Love the text updates feature and being able to schedule the service online. More

by JENNGRUEZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

INFINITI of South Bay responded

Thank you for the fantastic review! We’re glad you enjoyed our efficient and quick in and out service. It’s also great to know you found the text updates and online scheduling feature helpful. Making things easy for our customers is always our goal, thanks for recognizing our hard work! Thank you for stopping by INFINITI of South Bay and we look forward to having you back again soon! Carlos Robles Service Manager INFINITI of South Bay

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