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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,533 Reviews
Call Service Center (310) 341-4462

1,533 Reviews of INFINITI of South Bay - Service Center

Sort by
June 09, 2025

South Bay Infiniti has always been our preferred choice to service our vehicles. Jaime in the Service Department will make sure your updated and informed while your vehicle is being serviced. More

by MMNOVOA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2025

Consistently happy with my service experience. Great location, provides comfort while waiting. Edson is always pleasant and efficient. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 04, 2025

The employee that was instrumental in my high rating is known to me as Carlos. He has gone over and above the call of duty to aide my senior mom in my absence. More

by joenetted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
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May 30, 2025

I was waited around 4 hours, if you don’t mind, please give me a choice to loaner car. More

by RYO7357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025

I really love Infiniti South Bay I find them to be up front honest and friendly so far, there’re waiting area is comfortable wi fi is convenient I feel taken care of there More

by KEABARRYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We're grateful to hear that you've had such a positive experience with us. Being upfront, honest, and friendly is exactly what we strive for, and it's wonderful to know that you're feeling well taken care of. We're glad you enjoy the comfort of our waiting area and the convenience of our Wi-Fi! It is the little things that make a difference! Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 29, 2025

My experience with this dealership is friendly and always helpful to my needs about my vehicle. More

by MICHAELWALKER069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

INFINITI of South Bay responded

Hi Michael! Thank you so much for this FIVE-STAR review! We're thrilled to hear that you've found our team to be friendly and helpful when it comes to your vehicle needs. It's always our goal to provide personalized service and make every visit a positive one. We truly appreciate your continued trust in us and look forward to assisting you again in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 27, 2025

I came in for a routine oil change, and the team did a thorough inspection which revealed I needed new tires and an alignment. Everything was done same-day, which was super convenient More

by REIKO90248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

INFINITI of South Bay responded

Thank you for your review and for sharing your experience with us. We’re glad to hear the same-day service and thorough inspection were helpful and convenient for you! That said, we noticed your lower ratings on price transparency, service time, workmanship, and communication. We truly value this kind of feedback as it helps us improve. If there’s anything specific we could have done better, we’d love to hear more, as we want to ensure every visit exceeds expectations. Give me a call directly at 320-325-5555 so we can make your next experience even better. Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 25, 2025

I had a great experience, good service clean dealer Fast service, car returned in cleaner condition More

by baberjonathan33
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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May 29, 2025 -

INFINITI of South Bay responded

Thank you for this FIVE-STAR! We're so glad to hear you had a great experience with us. We work hard to keep our dealership clean, efficient, and welcoming, and it’s great to know you noticed. Fast, quality service and returning your vehicle in even better condition is always our goal. We truly appreciate your visit and hope to see you again for your next service. Thanks again for choosing INFINITI of South Bay! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

May 23, 2025

The diagnosis was lazy at best. They used the aftermarket theft device as an excuse to not work on it and just collect a quick diagnostic fee as they failed to see the car had a fau More

by Dangarcia119
Recommend Dealer
No
Employees Worked With
Andre Butler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Butler
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May 20, 2025

Dealership was extremely helpful and delivered great service on a timely basis. Would highly recommend them. More

by RJNEIGER
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
May 22, 2025 -

INFINITI of South Bay responded

Thank you so much for this STELLAR review! We’re glad you found our team extremely helpful and that your service was completed on time. We strive to provide every customer with exceptional care and efficient service, and it’s wonderful to know we hit the mark for you. Your recommendation means a great deal to us, so please let your friends and family know! We look forward to welcoming you back soon! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

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