INFINITI of South Bay

INFINITI of South Bay responded

NAKIERAMC, Thank you very much for this feedback. Our process is to have all vehicles detailed before the next client. And, we ensure that all loaner vehicles have at least a half a tank of gas before going back out. With the name left on this review, we cannot track back the day and time that this happened, but all we can collectively imagine is that we provided a loaner to quickly accommodate you without running it through our normal process. Thank you for brining this to our attention so that we can review your experience with our service team. It is our goal to provide and exceptional client experience to each and every client, and your feedback will help us in doing so. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review, Rita! We're glad that Edson and our driver took great care of you. Providing a smooth and helpful experience, including your ride back and forth, is exactly what we aim for. We appreciate you choosing INFINITI of South Bay and look forward to seeing you again! Thanks again! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your honest and thoughtful review! We’re honored to be your go-to INFINITI dealership and truly appreciate your loyalty. While we understand pricing can be a concern, we’re glad to hear our knowledgeable team and quality service make the experience worthwhile. We’ll continue working hard to provide the best value and care every time you visit. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Nicole! Thank you so much for taking the time to leave this FIVE-STAR review! I am glad that you always have an awesome experience with us! Our team works hard to make sure that our customers leave nothing but satisfied. Be sure to recommend INFINITI of South Bay to your friends and family, your recommendation means a lot to us. Thank you for stopping in and we look forward to serving you again soon. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the amazing review, Alma! We’re lucky to have team members like Jaime, Edson, and the rest of our service and front desk crew. They truly care about making your experience smooth from start to finish. We're glad we could keep you updated, get you where you needed to go, and return your vehicle feeling better than ever. We’ll be sure to pass along your shout-outs. Thanks again for being part of the Infiniti of South Bay family! See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Mike! Thank you for this great review! We're so glad everything went smoothly and you had a positive experience with our team. It’s always our goal to provide friendly, efficient service and return your vehicle clean and ready to go. We appreciate you choosing Infiniti of South Bay and look forward to welcoming you back next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

MIKEMACKAY responded

Good job!👍

INFINITI of South Bay responded

What an awesome review! Thank you so much for your loyalty over the past 10 years, and your kind words about Edson. It’s special to have that kind of long-standing relationship, and we’re grateful you’ve trusted him (and us) with your vehicle for over a decade. Edson’s professionalism, consistency, and care for our customers truly make him an invaluable part of our team. We’re proud to have that kind of stability in our service department, and even more proud to serve customers like you. Thank you and we look forward to welcoming you back again! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by. Thanks! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this GREAT review! I’m happy to hear Edson took such good care of you, he always greets our customers with a smile and prioritizes quick service. We're also glad you enjoyed the clean and comfortable environment; we work hard to make sure every part of your experience is a positive one. Thanks again for choosing Infiniti of South Bay. We look forward to seeing you next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Saidy, Thank you so much for taking the time out of your day to leave this review! I'm so happy that you felt welcomed and comfortable throughout your visit. We always aim to create a no-pressure environment where your questions are answered thoroughly and honestly. It’s important to us that every customer feels respected and valued. Thank you for choosing Infiniti of South Bay. We’re grateful to have amazing customers like you, and we look forward to seeing you again! Thanks again! Anita Ruiz New Car Manager INFINITI of South Bay