INFINITI of South Bay

Felt like a first time customer. Zero star rating. I have been coming here for service for over 10 years. Up until my recent visit, I always felt I was treated well. The last visit was totally differen I have been coming here for service for over 10 years. Up until my recent visit, I always felt I was treated well. The last visit was totally different. Service took too long. Communication was poor. I had to call next day to find out if car was ready. New owners do not honor long service discount card, and never communicated that fact. I will probably not return for service. I give the dealership a zero star rating. More

Qualtity Service The service personnel quickly comes out of the dealership to meet you and to take down the information on what has to be done service wise on the car. The service personnel quickly comes out of the dealership to meet you and to take down the information on what has to be done service wise on the car. More

Quick and Easy I found a used car thru my credit union that this location had. The price was pretty much firm when I latched onto it, so, no real haggling needed to I found a used car thru my credit union that this location had. The price was pretty much firm when I latched onto it, so, no real haggling needed to be done. Everyone I dealt with via phone and ultimately in person, were pretty much great to deal with, especially Anita. More

Terrible times It has been close to a month now since I bought a car from Infiniti of South Bay. I traded in my old car for this one and have yet to see a payoff che It has been close to a month now since I bought a car from Infiniti of South Bay. I traded in my old car for this one and have yet to see a payoff check in my bank due to the old one being financed. I am now coming up next month on paying off a car I don’t own anymore! Meanwhile paying for the lease on the Infiniti I bought from them. I have tried calling multiple times to get a hold of Steve the general sales manager or who I am told is a manager by the receptionist and keep leaving messages. He called me back once and said the check is in the mail and should be there by at the latest Tuesday. It is now Friday and still not at my bank. I tried calling Steve again and low and behold his receptionist said he is in a meeting but that I could leave a message. I am at my wits end here and just got off the phone with my bank. It seems like the only recourse I have at this point is the better business burea or legal action. So frustrated. I love the car but this experience has me writing a review that I wish I didn’t have to. I would go somewhere else! More

Very good experience Mario was great to work with. He was very personable and just a very nice guy. He knew we were in a hurry so he had me bring the car back the next w Mario was great to work with. He was very personable and just a very nice guy. He knew we were in a hurry so he had me bring the car back the next weekend and filled the tank up with gas for free. Nice touch! More

Organization/Coordination of things could have been better. Alex, George and Mario were all very nice and accommodating, however to start at one price and then lower down, down and down, it would have been bett Alex, George and Mario were all very nice and accommodating, however to start at one price and then lower down, down and down, it would have been better to just start lower- especially when I showed less than any enthusiasm for the product or price. These old sales tactics are antiquated and sophomoric. Just present the lowest and best price available for the vehicle the client is interested in and things would run much smoother. But these attempts to get these high prices of the client Isn’t right- just hurts relationships in the long run. More

Solid reliable service I have had my car serviced here for over 10 years. They are always reliable. I can trust them to get it done right. I’ll be back for my next service I have had my car serviced here for over 10 years. They are always reliable. I can trust them to get it done right. I’ll be back for my next service. More

It was very kind and comfortable. It was kind and quick to get things done and made the customer comfortable. I'm happy with price and they really care customers. Also i will make an It was kind and quick to get things done and made the customer comfortable. I'm happy with price and they really care customers. Also i will make another car with this dealer. More

Ever was Professional, warm and helpful. My experience was excellent, Ever was warm professional and helpful . I would refer him and this dealership to all my family and friends. It was truly My experience was excellent, Ever was warm professional and helpful . I would refer him and this dealership to all my family and friends. It was truly a pleasurable experience. More

Candace is Best in the Business I've been going to South Bay Infiniti on and off for the past 13 years. And the main reason I have bought most of my Infinitis from there and get them I've been going to South Bay Infiniti on and off for the past 13 years. And the main reason I have bought most of my Infinitis from there and get them all serviced there is because of Candice. She is friendly and professional. A valued asset to your company. If she left I would be very stressed.. More