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INFINITI of South Bay

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
1,811 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,811 reviews

June 11, 2019

Excellent Service! Candice was excellent and the time it took to get all of the service completed on my car was worth the wait. She was very helpful, professional and More

by G_ALONZO90045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jul 25, 2019 -

INFINITI of South Bay responded

Everyone loves Candice! Thank you so much for letting us know that Candice provided exceptional service. We stress the importance of being courteous, professional and communicating. It looks like Candice nailed it! Thank so much for servicing at INFINITI of South Bay, we appreciate your business.

June 09, 2019

Great experience Great service and communication. Wilson my service rep is great! Takes care of everything with the car and gives great service advice. Def would re More

by CanivalFunShip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Jun 27, 2019 -

INFINITI of South Bay responded

We are so glad to hear about your positive experience at INFINITI of South Bay. Thank you for recognizing the amazing service advice that Wilson had to offer, we feel as if we have an amazing team of service advisors. It is very nice of you to recommend everyone to INFINITI of South Bay for all of their service needs. We appreciate you and your positive review!

June 06, 2019

Always a pleasure It is always A pleasure getting my car service at Infiniti in South Bay . Candice is always great she Such a pleasure, so am always in and out. More

by NGYOUNG10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jun 27, 2019 -

INFINITI of South Bay responded

Thank you for choosing INFINITI of South Bay for all of your car service needs! We are glad to hear about your positive experience and the outstanding work of Candice, she always has the clients best interest at heart. She is excellent at customer interaction because she makes the time to explain and review options. We appreciate your business and recognition of our amazing staff!

June 04, 2019

worst exeperience ever My experience at your dealership is the worst. Sales force is not experienced and have no customer service. I am assuming this is due to the lack of More

by CSAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russell, Eric, , Tommy Morgan
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Jul 25, 2019 -

INFINITI of South Bay responded

We apologize that we were unable to sell you the vehicle at the price you wanted. And because we could not, it should not translate into poor customer service. We have a strong team of highly trained professionals who take their jobs seriously and who have been in the business for many many years. Our concern is customer satisfaction, not the number of sales. Why?, because we know if we have satisfied clients, then we will have customers for life and make many sales. We just can't give away vehicles as a condition of client satisfaction. We hope you find it in your heart to understand.

June 02, 2019

fixed seat belt assembly Wilson did a great job of coordinating, including getting back home, status, explanation of work done, and issues with installation. Assisted with More

by DONN.OKUMURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Jul 25, 2019 -

INFINITI of South Bay responded

Donn, Thank you for taking your time to recommend INFINITI of South Bay and for posting your positive experience online. It is so important to have clear and thorough communication, and it makes such a difference in providing and exceptional service experience. That's why here at INFINITI of South Bay we strive to spend as much time as our clients as they need to feel comfortable. Here you'll be treated with courtesy and respect and will never feel rushed. Thank you for your business!

June 02, 2019

36k mile service My car’s service was thorough, on time, and reasonably priced. Staff was helpful and friendly. I always seem to have a good experience at this deale More

by ANDOSURF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
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Jul 25, 2019 -

INFINITI of South Bay responded

We are so glad to learn that you always have a good experience at INFINITI of South Bay. That is a great compliment, thank you! It is good to hear that Wilson and Edson were helpful and friendly. And we all can appreciate when good service at a good price. Thank you for your business and thank you for sharing your positive experience online.

May 29, 2019

Best Dealership In Town The staff was very courteous, caring and professional in their efforts of acquiring my vehicle. I am a repeat customer and will use the dealership ag More

by wilsonkat2139
Recommend Dealer
Yes
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Keriakes
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Jul 25, 2019 -

INFINITI of South Bay responded

"BEST IN TOWN" - Thanks, we'll take it! Thank you for your loyalty to INFINITI of South Bay. We love repeat customers because it tells us we are doing things right. We are so pleased to learn that you had a 5 star experience with George and Anita. It's great to hear that you were treated with courtesy, caring and professionally. And please remember to check-out our 5 star service team for any maintenance or repair services that you might need. Thank you for your review and we appreciate your business.

May 24, 2019

New tires were a breeze Got the 4 for 3 tire special. Preordered them on line and made an appointment. Everything went smoothly. They did it while I waited. Smooth. More

by RCARLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2019 -

INFINITI of South Bay responded

Sounds like you rolled into a great deal with your tires. We are pleased to learn that it was easy for you to order them and schedule your appointment all online... the marvels of modern technology making our lives easier. Special thanks to our software teams for helping us provide these capabilities. Occasionally we offer the buy 3 get one free tire special, which is a great deal and popular with our customers. But remember... if you ever find a better price on a tire we offer, we’ll match it. If you find a better price within 30 days, we’ll refund the difference. Some exclusions do apply so please ask your Service Consultant for details.

May 19, 2019

Great service I always get the top customer service. I notice that loaners usually are not so clean considering how new they are. Service I received is top notch! E More

by LILAZNGURL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos
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Aug 02, 2019 -

INFINITI of South Bay responded

Thanks for your recognition of the great service you receive here at INFINITI of South Bay, and your kudos for Candice and Everado. They are very diligent about providing and exceptional client experience. And thank you for your feedback on the loaners. We will bring this to the attention of the management team so that we can improve our service to you and our other clients. Thank you for the opportunity to improve. We appreciate your business and appreciate your loyalty.

May 15, 2019

Great Service and Great service representatives Very pleased with my experience and with the service provided at the South Bay dealer. Service representative Candice Roxas was very accommodating emp More

by FYAHEART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jul 26, 2019 -

INFINITI of South Bay responded

Great headline! We appreciate hearing that you had a pleasant experience with Candice at INFINITI of South Bay. Candice does many things right, but her service focuses on three main points... 1) being friendly, kind and courteous, 2) doing what she states she is going to do and when she is going to do it and 3) having open communications, updating her clients along the way concerning the status of their vehicle. These are the qualities that make a great Service Advisor and we grateful to find those qualities in Candice.

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