INFINITI of South Bay

Survey I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much More

Quick and friendly Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in an Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in and out as I needed to return to work. When I picked up my car Edson the service rep was really friendly and very knowledgeable as we discussed me possibly buying another Infinity as my lease is coming to an end. All in all wonderful experince. More

Courteous and professional repairs Have been bringing our 2002 Infiniti here every since we bought it. Not necessarily the cheapest but if you drive 100 miles a day for work as I do, yo Have been bringing our 2002 Infiniti here every since we bought it. Not necessarily the cheapest but if you drive 100 miles a day for work as I do, you don’t want to take chances having issues with your car while commuting and not close to home. They’ve always had a loaner available for me when repairs take longer and they are always professional and courteous when dealing with their service department. More

Bait and Switch I let the salesman Ruben Ruiz know I live 5 hours away and wanted to negotiate everything over the phone and online so I just pick up the car when I d I let the salesman Ruben Ruiz know I live 5 hours away and wanted to negotiate everything over the phone and online so I just pick up the car when I drive/fly down there. Got the right car at the right price, all on paper, only to be told he cannot honor the price and has to raise it by $2,000.00. This is AFTER the fact that I had requested the day off from work, a friend requested the day off to drive me down there and after the fact they ran my credit. Took a hit on my credit report for no reason. Terrible sales tactics. Would never buy a car from this place. More

Excellent service Excellent customer service. I was able to get the deal I was told from the beginning without prices changing last minute. Deal was done pretty fast Excellent customer service. I was able to get the deal I was told from the beginning without prices changing last minute. Deal was done pretty fast More

Awful experience now that car is off warranty Came in for an oil change appointment. Sat for 2 hours before Candice informed me my car then still needed an additional $1400 of work. She also had Came in for an oil change appointment. Sat for 2 hours before Candice informed me my car then still needed an additional $1400 of work. She also had said they could reprogram my husband’s key for 0 charge (on estimate). 2 hours later she wanted $90 for it since my car was off warranty. I paid for the oil change and left. Local mechanic inspected my suspension and confirmed the cracked arm bushings do not need replacing. I will not be returning to this service department. More

Very nice service people The service was nice when I was there. When I got home I discovered one window will not roll up automatically like it should. It did before the servic The service was nice when I was there. When I got home I discovered one window will not roll up automatically like it should. It did before the service. I will need to take it back to see why. More

Oil Change The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not top The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not topped off as promised. More

Positive Very pleasant and helpful employees. I would not go anywhere else. Have always serviced my car at this dealership since Day 1 and will continue. Very pleasant and helpful employees. I would not go anywhere else. Have always serviced my car at this dealership since Day 1 and will continue. More

Very easy smooth process to get car maintenance done I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, free wi-fi. It was very comfortable there waiting for the service to be done. Finally they also washed my car for free. Thanks. More